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Marek Zverbík - PeerSpot reviewer
IT Product Manager at Factcool
User
Streamlined user experience, offers robust search functionality, and integrates well with e-commerce platforms
Pros and Cons
  • "The seamless integration with our e-commerce platform has made it easy to implement and manage, allowing us to focus on delivering a top-notch user experience."
  • "Enhancing the reporting and analytics capabilities would provide us with deeper insights into user behavior and search trends, helping us optimize our offerings further."

What is our primary use case?

Our primary use case for Luigi's Box is to improve the search functionality on our website. We aim to enhance the user experience by providing accurate and relevant search results, ultimately leading to increased customer satisfaction and higher conversion rates. 

Our goal is to leverage Luigi's Box to optimize the search and discovery process for our customers, ultimately contributing to the overall success of our e-commerce platform. In addition to enhancing search functionality, we also rely on Luigi's Box to streamline product discovery, ensuring that customers can easily find what they're looking for, leading to a more seamless shopping experience.

How has it helped my organization?

Luigi's Box has significantly improved our organization by enhancing the search experience on our website. With its robust search functionality, our customers can easily find the products they're looking for, leading to increased satisfaction and conversion rates. 

Luigi's Box has positively impacted our business by streamlining the user experience and driving revenue growth. In addition to improving search functionality, Luigi's Box has also helped us better understand user behavior and preferences through its robust analytics features. This insight allows us to tailor our offerings and marketing strategies more effectively, ultimately driving higher engagement and conversion rates.

What is most valuable?

The features we've found most valuable are the advanced search capabilities and personalized recommendations offered by Luigi's Box. These features have significantly enhanced our customers' shopping experience by enabling them to quickly find relevant products based on their preferences and browsing history. 

Additionally, the seamless integration with our e-commerce platform has made it easy to implement and manage, allowing us to focus on delivering a top-notch user experience. Also, the communication with the Luigi's Box team was smooth. 

What needs improvement?

While Luigi's Box offers a robust set of features, there are a few areas where it could be improved. One area is the user interface, which could benefit from some refinements to make navigation more intuitive for both customers and administrators. 

Additionally, enhancing the reporting and analytics capabilities would provide us with deeper insights into user behavior and search trends, helping us optimize our offerings further. 

Finally, integrating more advanced machine learning algorithms for personalized recommendations could take our user experience to the next level. 

However, we understand that there is always room for improvement, and Luigi's Box has come a long way so far.

For how long have I used the solution?

I've used the solution for approximately two years. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Miroslav Müller - PeerSpot reviewer
Digital marketing specialist at Kondela
Real User
Extensive analytics, helps find products for clients and improves client time on site
Pros and Cons
  • "The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for."
  • "It could simplify the implementation on the website."

What is our primary use case?

We are a retail e-shop that sells furniture and home accessories. Luigi's Box has several uses here. We use this product as a search tool in our e-shop. Customers can search for the product they need through this tool. 

It has a smart search that corrects typos in texts and recommends similar products. We also have statistics from these customer searches that we can analyze and use to improve our business. We can also use the application to display and promote our current campaigns and events.

How has it helped my organization?

Luigi's Box has improved the shopping experience of our customers. Thanks to this product, our customers stay longer in our e-shop and do not leave it as quickly, as Lugis Box will help them find the product they need and are looking for. This increased our conversion rate and increased sales in the e-shop.

Also, thanks to the analytical data from this product, we can, for example, find out what potential products customers would like but could not find the given products in our e-shop. Based on these findings, we can then expand our offer to include these products.

What is most valuable?

The most useful feature of the Luigi's Box product is the extensive analytics. We can see in beautiful graphs what exactly visitors to our e-shop searched for. We see what searches they did when they couldn't find any product. And if we actually have the product, we can assign to it the keywords that the customer searched for when he did not find the product. This will ensure that in the future, when entering the same keywords, the customer will already find the product. If we don't actually have the product, then thanks to this information we can include it in our e-shop.

What needs improvement?

Luigi's Box does not need any major improvement. However, it could simplify the implementation on the website. The implementation process is ultimately more complex. The display of advertisements and current promotions could also be improved. The problem is that when I add a banner campaign, it takes a long time before it starts to appear in the product. Also, when the campaign ends, and I want to remove the advertising banner, it takes longer until the banner is actually removed from the search.

For how long have I used the solution?

I've used the solution for one year.

Which solution did I use previously and why did I switch?

We had our own solution from the e-shop developer. However, it was not enough for us.

What's my experience with pricing, setup cost, and licensing?

The price corresponds to what Luigi's Box offers.

Which other solutions did I evaluate?

Based on the reviews, we decided on Luigi's Box, and we don't regret it.

What other advice do I have?

I recommend it for all e-shops that have a lot of different products on offer.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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