What is our primary use case?
We are a small Latvian company that sells goods to Germany and France.
Due to changes in laws, we have encountered difficulties in complying with extended producer obligations. Therefore, we are obligated to register in Germany and France and get registered numbers. We also need to submit reports and pay ecologic fees to local operators.
The big problem is that these guys don't speak English. The truth is that they don't like to answer questions. Eventually, we bought a Lovat subscription for EPR registration and submitted the needed reports.
How has it helped my organization?
To be honest, there are too many requirements for a small business in France and Germany. I have no idea how we can know and do all that is required. Legislation is just beginning to apply and no one seems to know anything. Therefore, Lovat turned out to be the best solution to this problem. We just bought a subscription and Lovat consultants answered all our questions. We have EPR numbers now. We can do business with Amazon as well. Everything is ok.
What is most valuable?
The report integration feature saves a lot of time. I definitely like it.
As per other features, the integration with Amazon took place in a really fast timeframe; we were provided with a guide, and everything was simple and straightforward.
It did not take much time to connect the platform and our seller account for further reporting. I also would say that this function is nicely tuned. Everything is well-designed and perfectly understandable.
Payment for a subscription to the service was not as convenient as everything mentioned before, as it happened through payment by invoice, which means it is not automated at the moment of purchase. We've been contacted directly by the manager, however.
What needs improvement?
It would be more convenient if the payment for the service also took place through the platform. At the time of the purchase, the manager contacted us, the necessary documents were checked, and an invoice was issued for payment.
I would like a dashboard for communications with operators since the legislation of other countries looks very complicated. Plus, they are often in different languages. Operators (the companies that collect license fees) are very bad at advising and bad at responding - all of which makes compliance so problematic. So far, we have used the way of communication via the Lovat tax team, and it's also nice, to be honest.
For how long have I used the solution?
I've used the solution for six months.
What do I think about the stability of the solution?
In our changing world, I rate Lovat's support as stable. I get enough support from them.
What do I think about the scalability of the solution?
I see how extensive and ever-increasing EPR legislation is in the countries of the European Union. My only hope is that Lovat can help me figure this all out.
How are customer service and support?
At first, I talked with people from Lovat almost every week. I received full advice from them on every issue. Now, we communicate from time to time. Overall, I'm happy with their support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did not use a different solution. This is a new feature for us.
How was the initial setup?
The setup was really easy.
What about the implementation team?
I worked with the Lovat team and I appreciate their professionalism.
What was our ROI?
Lovat definitely saves time. That is very important for me.
What's my experience with pricing, setup cost, and licensing?
I can recommend Lovat's solution to other users. It is about 60 euros for a subscription, which is a pretty good price since they save you a lot of headaches.
Which other solutions did I evaluate?
We have worked with the Lovat team on other issues before. We did not evaluate other options.
What other advice do I have?
I hope that other countries will be added to the services of Lovat. We plan to sell our products to Austria and the UK in 2023, and good support would help.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.