Share your experience using Cygilant SOC as a Service

The solution helps monitor our endpoints and network traffic. It alerts us whenever something's going down. It has been pretty helpful.

The product helps with visibility.

The agents that are installed help detect threats. The agents give pretty good visibility into what is happening at the endpoint. The response to threats is pretty quick. Depending on the severity, the team sends an email or gives us a direct call. The weekly and monthly reports through the dashboard are helpful.

It will be helpful if the dashboard is more granular. The vendor must allow us to see what they see on their end.

I have been using the solution for three months.

I rate the tool’s stability a nine out of ten. The product hasn’t gone down since we have had it.

We have around 1000 users.

We have 24/7 support. It’s like an extension of the department. The technical support is pretty helpful. Someone's always there to help us.

Positive

The initial setup is pretty straightforward. The documentation is pretty good. I rate the ease of setup an eight out of ten. It is a SaaS solution. Two network engineers can deploy the product. We have network engineers and analysts on our team. We make sure the agents are not degraded. Most of the maintenance is done by the vendor.

The pricing is pretty competitive.

I will recommend the solution to others. It provides more visibility into the environment. If the staff is pretty short-handed, it helps out. Overall, I rate the product a nine out of ten.

We use the tool for managed detection and response. 

The tool's most valuable feature is its ease of implementation. 

Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement. 

I have been working with the product for eight months. 

I rate Arctic Wolf Managed Detection and Response's stability a nine out of ten. 

I rate the tool's scalability a ten out of ten. My company has around 450 users who use it 24/7. 

We were using a product from a local Danish vendor. We switched to Arctic Wolf Managed Detection and Response for cost and capabilities. It  offered more features and better support, including superior threat intelligence feeds. 

I rate the tool's deployment an eight out of ten, which took nine weeks to complete with two resources. Operational maintenance is relatively minimal and very easy to manage. However, functional maintenance requires a skilled resource like me. The extent of personnel needed depends on the size of the organization. As the organization is not very large, I can handle it independently in my current role. However, I anticipate needing at least five or six people for maintenance tasks in a larger company, such as my previous role. The resource requirement aligns with the company's size.

We did Arctic Wolf Managed Detection and Response's deployment in-house. 

I rate the tool's pricing a nine out of ten. 

Before choosing a security solution, it's crucial to conduct thorough due diligence. Consider factors such as the vendor's approach, strategy, and compliance with data protection regulations like GDPR. Assess the vendor's data centers, their capabilities for shifting data around in case of issues, and their approach to DLP (Data Loss Prevention) detection. Evaluate whether the services offered align with your company's strategy and needs.

Review the different agreements provided by the vendor, including Managed Detection and Response, vulnerability management, and incident response features. Check if your existing cyber insurance can be utilized to cover expenses in case of a breach. Consider whether your organization requires services like vulnerability management and incident response, and choose accordingly.

I rate the product a ten out of ten.