Share your experience using VirusTotal

The easiest route - we'll conduct a 15 minute phone interview and write up the review for you.

Use our online form to submit your review. It's quick and you can post anonymously.

Your review helps others learn about this solution
The PeerSpot community is built upon trust and sharing with peers.
It's good for your career
In today's digital world, your review shows you have valuable expertise.
You can influence the market
Vendors read their reviews and make improvements based on your feedback.
Examples of the 84,000+ reviews on PeerSpot:

Burak AKCAGUN - PeerSpot reviewer
Business Development Manager at Axoft Ukraine
Real User
Top 5Leaderboard
A highly stable solution that can be used to manually investigate data leaks, compromised information, and malware
Pros and Cons
  • "With VirusTotal, I can check for any hash, malware, file, domain, IP URL, or malicious URL, and Kaspersky stays clean."
  • "VirusTotal is hard to understand because you need to know Google Docs to create queries, and it doesn't have documentation for that."

What is our primary use case?

I use VirusTotal to examine and manually investigate data leaks, compromised information, and malware. If some malware is targeted at our region, I try to find that with the hash in IoC and create alerts. For example, if some attacker creates ransomware and targets Turkey's financial sector, I write a query for that. After that, Google will show me the hash related to my research. After that, I add this hash to create alerts if a customer gets mail attacks related to this cache.

What is most valuable?

With VirusTotal, you can do a competitive landscape. For example, I use Kaspersky Endpoint solution antivirus. With VirusTotal, I can check for any hash, malware, file, domain, IP URL, or malicious URL, and Kaspersky stays clean. I can see if Kaspersky misses attacks.

What needs improvement?

VirusTotal is hard to understand because you need to know Google Docs to create queries, and it doesn't have documentation for that. If you write a specific query, you can find data leaks, mail issues, and incident responses. Google has three billion data for IP and domain. It's a huge database. Google doesn't have any understandable documentation for how to create queries.

For how long have I used the solution?

I have been using VirusTotal for six months.

What do I think about the stability of the solution?

VirusTotal has amazing stability.

I rate VirusTotal ten out of ten for stability.

What do I think about the scalability of the solution?

Around five people are using the solution in our organization.

I rate VirusTotal ten out of ten for scalability.

How are customer service and support?

I was not 100% happy with VirusTotal's technical support because they don't have a solid structure. Two weeks ago, I needed a use case for the financial sector, and they couldn't share the use case.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution's initial setup is easy, and I can do API integration with solutions.

What's my experience with pricing, setup cost, and licensing?

VirusTotal is an expensive solution.

What other advice do I have?

Overall, I rate VirusTotal ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Product and Project Manager at iForensics Digital Inc.
Real User
Top 20
Comprehensive database, leader in their field, with defined return on investment
Pros and Cons
  • "The most valuable feature is the worldwide malware information database."
  • "I would like to see an improved user interface and some automation."

What is our primary use case?

Our primary use case is for information regarding malware and analyzing our samples once we are found in a cybersecurity forensic case.

What is most valuable?

The most valuable feature is the worldwide malware information database.

What needs improvement?

I would like to see an improved user interface and some automation.

For how long have I used the solution?

I have been working with VirusTotal for the past two years.

How are customer service and support?

Technical support is good but they could improve the time in handling cases.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward and easy. The implementation took about three days.

What was our ROI?

There is definitely a return on investment.

What's my experience with pricing, setup cost, and licensing?

The pricing is very economical.

What other advice do I have?

Everyone who works with malware, cybersecurity, or related fields should use VirusTotal. On a scale of one to ten, I would rate VirusTotal an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller