We performed a patient account integration between our CRM and our ERP. We were managing order integration between the systems. We also manage RMAs between the systems. We have an integration with a specialty pharmacy. We used the tool to capture account and order information from our external partners.
Using the solution was great. It was part of the project that we didn't worry that much about. What I also liked about it was that even though I'm not that technical, I could go in and look at thoughts and events and confirm that the information we were looking for was making it across. I could check at the interface level and lessen the burden on validation within the application.
The instrumentation within the solution is important. The ease of implementation is very important. Our partner development team had little trouble dealing with these diverse systems, with JSON on the one hand and SOAP on the other. The product’s ability to seamlessly translate protocols is great. The API-led connectivity is great.
The reason that we took on the product was that we wanted to learn about it. We wanted to figure out how to use it. A big payoff for this will be in EHR integrations. These systems are all alike, yet they are all different. They all use EPIC, and each installation is a little bit different. It’s a challenge when we go to different hospitals. MuleSoft has made a name for itself in using the integrations.
The price could be improved.
I have been using the solution for three years.
I rate the tool’s stability a nine out of ten.
The tool is highly scalable. We just need to put more money in. I rate the scalability a ten out of ten. The solution is priced per Core. The application's Core can be added. I'm not sure about the final price of the application's Core, but we were buying an additional increment of resources. It's nice that they have it separated like that. There are no technical challenges. We just need to write a check.
We found the customer service to be proficient, engaged, and timely.
The initial setup is pretty straightforward. I rate the ease of setup a nine out of ten. It took us two or three weeks until the first integration started. The deployment was pretty quick. We needed one engineer for deployment. Maintenance requires less than a tenth of an FTE’s time. For new users, it was easy to set up and deploy new APIs to test them. We see fairly quick results.
I rate the pricing an eight out of ten. The solution is pretty pricey. There might be something out there that's more expensive. We pay $250,000 per year. It includes the production and non-production environment.
We use the product because it is the best in class and are planning for much expansion. The solution provides good flexibility. I definitely would recommend the tool. I would recommend it based on its capabilities and stability. We were a medical device startup. And so, it made sense for us to spend the extra money to gain a high-quality enterprise-ready solution. Overall, I rate the product a nine out of ten.
