Share your experience using X-Formation LM-X License Manager

We use the solution for trouble ticketing. We also use it for our internal services and for our customers, especially business customers.

The best practice processes built into the product are valuable. The incident management console is available out of the box.

The solution must be flexible. Compared to Jira, it's much more complex to customize BMC Remedy’s workflow and the steps to resolve issues. The biggest issue is not with the product itself. It is more with the culture and people who do not want to use the best practices. People often want to customize the tool according to the existing workflows and processes.

I have been using the solution for 14 years.

I rate the stability a six out of ten. To resolve some stability issues, we were asked to upgrade the solution. Since we have a complex installation and customization, upgrading was impossible.

We have approximately 500 users. We had some issues, but not too much. I rate the scalability seven or eight out of ten.

We were using a custom-made internal solution. We had a lack of development people, so we decided to go with the best solution. In 2007, BMC Remedy was the best product.

The initial setup is very complex. I rate the ease of setup a two out of ten. We had to customize the installation a lot to get approval from our internal users. The deployment took two and a half years. Around 50 people were involved in the deployment.

I rate the pricing a nine out of ten. The tool is expensive.

We also use Jira for IT services.

We've done very basic integration, synchronizing a large amount of data from other systems into the Remedy Atrium database. We run the processes on top of it. We're not leveraging the online integration capabilities as much as I would like to. We didn't have an automation tool before BMC Remedy. Overall, I rate the product a seven out of ten.

I use the solution in my company for SAP SoftwareManage.

Snow License Manager's advantages are attached to its ability to provide users with the compliance overview and its details.

The dashboards provided by the solution have certain shortcomings, making it in areas where improvements are required. The dashboards are not very configurable, and there are not many options available in them. The dashboards could have plenty more features on what to actually display and how to display them.

I have been using Snow License Manager for eight years. I am a customer of the solution.

It is a very stable solution. Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution.

My company uses the product at a place where we deal with around 5,000 units.

The solution's technical support is a bit slow but good. I rate the technical support a seven out of ten.

Neutral

My company is looking at Flexera Software Vulnerability Management.

The product's initial setup phase is very easy.

Only one person is required to take care of the deployment of the product.

The full deployment with the server and databases can take a day to complete.

The product's price is neither too high nor too low, meaning it falls under the middle range. I rate the product price as a four on a scale of one to ten, where one is low, and ten is high. There is a need to make yearly payments towards the licensing cost attached to the solution.

There are situations all the time in my company where the Snow License Manager effectively identifies over-licensing of software, leading to cost savings. It is an effective solution.

In Snow License Manager, the most beneficial feature for maintaining compliance revolves around the area of compliance overview. With the product, my company is able to manage all sources of reports on our organization's environment.

The reporting analytics feature has aided in our company's decision-making processes.

The automated discovery feature in the tool is very good.

In my company, I don't know how I would manage if the tool was not available to help me with asset management.

The product is easy to maintain.

Snow License Manager supports business in contract negotiations by basically giving us all the data to clarify our company's position.

I recommend the solution to others. It is very easy to use, maintain, and deploy.

I rate the tool an eight out of ten.