Share your experience using ShoreTel Premises IP PBX

We use the solution as our telephone system for work coordination through internal and external messaging.

The solution's most valuable feature is the ability to create call queues. 

The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.

The solution is stable.

I rate the solution's scalability an eight out of ten. We have 80-90 executives using it.

We can raise tickets to the solution's technical support team via email. It would be helpful and make communication more accessible if they also provided a phone number to contact.

The solution's initial setup is more straightforward if you understand how networking works. It takes a month and a half to complete.

We implemented the solution with the help of our in-house team.

I rate the solution a six out of ten. I advise others to understand the networking presets as the solution is heavily network-based.

I used to have the solution for remote conversations and some phone calls. It especially works for when people are abroad. When I want to contact people from abroad that my phone service company doesn't cover, I can use this product instead.

The solution is basically an online phone. It doesn't charge you anything. You can contact people easier than using normal applications.

A phone call might be interrupted by a signal or something like that. This won’t happen using the solution in question. It has powerful and secure connections.

It’s straightforward to set up.

It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen.

Having a video call would be a nice idea. Also, they could offer some more options in terms of text messages to give it more options beyond just phone calls.

I’ve been using the solution for a year to a year and a half.

The solution does have some stability issues. There can be issues with loading.

I'm not really sure about the scalability, to be honest. I’ve never had to scale the product to any great extent.

In our organization, every employee uses it. That’s over 200 people at least.

I’ve never really used support services in the past. My problem was basically that I was using it a lot, so the technical support couldn't actually help in that.

The initial setup is straightforward. It’s not overly complex.

I'm not 100% sure. However, it’s my understanding that there is no cost.

I’m not sure which version of the solution we’re using.

Potential new users should first check whether the device they have is compatible. There have been, for us, loading problems. Those issues may be something from the system, from the processor, or something like that. However, due to those known issues, they should check whether they will have any problem loading it or not.

I’d rate it a seven out of ten. There is much room for improvement, although its capabilities are good.