We use the solution to create work orders and service request updates. It is an integration between the field service cloud and the service cloud.
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We use the solution to create work orders and service request updates. It is an integration between the field service cloud and the service cloud.
The product provides a chart functionality in its portal. It also enables us to share things with customers. The solution is easy to learn. We can easily adapt to the application. It is easy to integrate the solution with other tools. It provides a lot of REST APIs. We have used the OTBI reports. The reports have drag-and-drop features. Even customers can create reports easily. The tool is easy to use.
The vendor must provide a user-friendly mobile application. It must have a user-friendly interface.
I have been using the solution for the past three to four years.
We have more than 50 users in our organization.
The installation is easy. The product is cloud-based.
The tool is reasonably priced.
I will recommend the solution to others. Overall, I rate the product a nine out of ten.
We use the tool mainly for customer data management. We create accounts and contacts.
The solution has a lot of features. The solution provides a lot of REST APIs to handle the data. The integration with other systems is easy. The tool provides approval workflows for each opportunity. We can also generate leads through the product. We can configure a lot of approvals at different stages. The approval workflows are very good. I like them the most. It is a developer-friendly application. We can learn it quickly.
Since it is a cloud-based product, we don't have access to the backend. So, it is difficult for the developers. If something is wrong, I cannot check the backend. We have to raise an SR, and the support team provides us with logs. The tool must allow developers to check logs. If the vendor gives options to download the logs, it will help us analyze the issues.
I have been using the solution for six years.
We have 50 to 100 users.
The product is deployed on Oracle Cloud. The installation can be done manually, or we can use Import and Export. Import and Export options must be more mature and stable. The deployment fails abruptly sometimes for unknown reasons. So, we end up doing it manually.
The solution is reasonably priced compared to other tools.
We also use Oracle for service request management. The customers raise service requests, and the agents track them and resolve the issues. I will recommend the tool to others. Overall, I rate the product an eight out of ten.
