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Projects, Functional Development Engineer at a government with 51-200 employees
Real User
Offer good patch management capabilities but needs to improve stability
Pros and Cons
  • "The solution's most valuable features are its patch management capabilities, especially for third-party applications, along with quick and easy configuration and deployment processes."
  • "In relation to ManageEngine Endpoint Central, ManageEngine NGAV seems to be completely useless right now."

What is our primary use case?

I used to use the solution at my old workplace, and now I implement it in my new company.

What is most valuable?

The solution's most valuable features are its patch management capabilities, especially for third-party applications, along with quick and easy configuration and deployment processes. The tool's IT inventory management capabilities are a lot more user-friendly than Microsoft Intune, especially if I consider any kind of reporting. The software deployment process is not too bad.

What needs improvement?

In relation to ManageEngine Endpoint Central, ManageEngine NGAV seems to be completely useless right now. I don't think they have officially released the latest version of ManageEngine NGAV, but I feel that it might get released later, though it doesn't seem inviting at all. ManageEngine NGAV needs improvement.

I feel that the area revolving around the licensing model of the product needs to be made a bit easier.

The stability part of the product has some room for improvement.

For how long have I used the solution?

I have been using ManageEngine Endpoint Central for three years. My company is a customer of the tool.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

I know that the tool is used by thousands of people, but my company has a very small network, so I don't know what to say about the scalability feature of the product.

How are customer service and support?

I have contacted the technical support team of the tool a few times. The solution's technical support is fast to respond. I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's deployment phase was extremely easy.

The solution is deployed on the cloud.

What about the implementation team?

I did not seek any help from a third party for the deployment of the product. As I had used the on-premises version for three years, I found the cloud version was just surprisingly way easier to get started. Even someone without any knowledge of IT can probably get the tool to work.

What's my experience with pricing, setup cost, and licensing?

ManageEngine Endpoint Central's license in models is all over the place, meaning you have to pay for each individual extra module or extra user. I have been trying out a lot of ManageEngine products. The pricing of the product is not bad compared to the other similar solutions in the market.

Which other solutions did I evaluate?

I have experience with ManageEngine Endpoint Central and Microsoft Intune. I like ManageEngine Endpoint Central since Microsoft Intune can come across as a little time-consuming tool.

I would suggest ManageEngine Endpoint Central for a one-man team doing everything in a company, but a single person probably won't survive by taking care of the technical support and implementation of Microsoft Intune.

At my old workplace, I used to use ManageEngine Endpoint Central since I used to operate as a one-man team. At my new job, I saw that we have a small IT group with three to four members who have been working on Microsoft Intune for about a year, and I saw how we had a hard time rolling out everything in the tool since it had a lot of bugs. I decided to show the people at my new job how ManageEngine Endpoint Central can make work easy.

What other advice do I have?

I decided to use ManageEngine Endpoint Central for IT inventory management and patch management.

I immediately started to see and experience the benefits of using the solution in my company. At my old workplace, when I used to use the on-premises version of the tool, I felt that the product was a bit time-consuming. At my new organization, we were using the cloud version of the product during the trial session, after which, during the initial setup phase, I enrolled 150 machines just to show my colleagues how easy it is to manage ManageEngine Endpoint Central compared to Microsoft Intune. Within a couple of days, though not everything was completely patched with the solution, I felt it was pretty immediate to deliver in the area of patch management.

I rate the tool a seven or eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JAGMOHANSINGH - PeerSpot reviewer
Head of Information Security - CISO at Sukoon Insurance
Real User
Provides visibility from a centralized dashboard and is compatible with all environments
Pros and Cons
  • "The reporting tool is very good."
  • "The product must provide more API integrations with different ERP tools."

What is our primary use case?

We use the solution because we want a central tool for multiple security needs. We also use it for remote device management.

How has it helped my organization?

The product enables us to do AD auditing, vulnerability scans, and endpoint-related activities like MDM and MAM. It is a consolidated tool.

What is most valuable?

The patch management and the vulnerability scanning features are valuable. ManageEngine Endpoint Central is a one-stop solution for our visibility needs. From a single dashboard, I can get full visibility. The product enables mobile device management and mobile access management. It is a centralized tool. It is compatible with all environments, such as Linux and Windows, for third-party patch management.

The solution has software asset management, hardware asset management, and non-IT asset management. The dashboard is beautiful. We can get good information from the dashboard. The reporting tool is very good. We use ServiceDesk Plus, ADAudit Plus, ADManager, and OpManager. The product integrates different tools seamlessly and gives a comprehensive and correlated report.

What needs improvement?

The product must provide more API integrations with different ERP tools. It must also provide integration with CRM tools so that the asset can be quickly mapped. The mapping of the assets procured in the financial tool can be improved.

For how long have I used the solution?

I have been using the solution for three to four months.

What do I think about the stability of the solution?

The tool is very stable. I am satisfied with the stability. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a nine out of ten. It is very scalable. Everyone in our IT department and security team is using the solution. We have approximately 550 users in our organization.

How was the initial setup?

We deployed the solution recently. The software deployment is seamless. It is very good. The time taken for deployment depends on how we build the package. We follow our strategy. We do not deploy everything in one go. We follow a procedure. We have an SOP. We deploy in the test environment first. The tool gives us full control over patching. I rate the ease of setup an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

The price is moderate.

Which other solutions did I evaluate?

We also use Microsoft.

What other advice do I have?

ManageEngine Endpoint Central is a very good solution. It is a comprehensive solution. It has many features for IT and security. People must choose the security edition to benefit from the comprehensive and correlated approach to managing IT and security needs. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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