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Uddeshya Kumar - PeerSpot reviewer
Cloud Product Engineer at SecLogic Limited
Real User
Top 5Leaderboard
It allows the users to use different components through just one endpoint
Pros and Cons
  • "It is a stable and scalable solution."
  • "They should make the solution more user-friendly."

What is our primary use case?

We use the solution to send the client emails. We create different email templates for various use cases using it. Thus, instead of coding multiple emails in the back end, we just set the template in SendGrid.

What is most valuable?

The solution's most valuable feature is its ability to allow the user to use different components through just one endpoint.

What needs improvement?

They should add a categorization feature to the solution. There should be a folder system to segregate the designs. They should make the solution more user-friendly. Presently, the template designs created by one user aren't visible to other users using the same account. Also, they should make the solution version-based instead of subscription-based.

For how long have I used the solution?

We have been using the solution for one year.

What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

It is a scalable solution. We have 2000 users of the solution at our organization.

How are customer service and support?

We never had contact with the solution's support team, as the documentation was enough to resolve any issues.

How was the initial setup?

The solution's initial setup is straightforward. It takes only a few minutes. Once you upload the sample code to your back end, you can begin using the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is relatively inexpensive. We have to purchase only one license.

What other advice do I have?

It's a good product as it is scalable and fulfills all our use cases. Even if there is any email drop, we can learn and find the reason immediately.

I recommend the solution to others and rate it as an eight.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sufyan Aslam - PeerSpot reviewer
Senior Full Stack Developer at Ayraxs Technologies LLP
Real User
Top 10
Fast and easy to use with good UI
Pros and Cons
  • "It is easy to set up."
  • "A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."

What is our primary use case?

The usage depends on the project and different scenarios. Most of the time, we have been using it to embed and forward emails. 

Specifically, I've been using it in one of my e-commerce stores. I use that, too, for e-customer orders, customer invoices, follow-ups, and things like that. I've been using SendGrid for that purpose. 

I work with a Germany-based client. They are also using SendGrid to forward training-related emails, marketing campaigns, and stuff like that. We have been using SendGrid there too.

What is most valuable?

It's comparatively quick and easy to configure as compared to other solutions. For example, Mailchimp is a popular competitor. I find it quite easy comparatively, with less configuration is required. You just need to get the key that's embedded in your code, and you are good to go. 

Other than that, in one of my projects, I use it to import the pre-configured templates and stuff like that. That was pretty easy, and the simplicity was beyond my expectations. We don't use it, particularly in development. However, we had a good experience.

The UI is fine.

It is easy to set up.

I find the solution to be stable.

What needs improvement?

So far, this solution meets my requirements. 

A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience. 

For how long have I used the solution?

I've been using the product in a couple of my projects for six or seven years. 

What do I think about the stability of the solution?

It's very stable. It's rare that I would see an email fail, for example. It's very reliable, and the performance is excellent. 

What do I think about the scalability of the solution?

I haven't really tried to scale the solution and, therefore, cannot speak to how helpful or responsive it would be. 

Currently, we are approximately 20 people. Everyone has, for now, used this product at some point. We are a services-based company, so we work for our clients, and it depends upon the client what service he will use. 

How are customer service and support?

I had to contact support one or two times, and whenever I've reached out, they have been helpful and responsive. 

A long time ago, I might have had an issue where they were slow, however, that was very long ago.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have been using different email services. However, SendGrid is also one of them.

We work for different clients and different companies. They are basically the decision-makers. Sometimes, we can just suggest a product for certain scenarios. They can compare options and choose what would work best for them.

How was the initial setup?

The solution is very straightforward and simple. It's easy compared to other products I've used. 

I'd rate the ease of setup nine out of ten.

The deployment is just a matter of a few clicks. I just used it to get the API key and use that in my code. Other than that, for building templates, creating funnels, and stuff like that, I'm not handling that. I have not used that portion. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing. I'm not sure what the cost of the product is. 

What other advice do I have?

I am an end-user.

I'm not sure which version of the solution I'm using.

I would recommend the solution to others. I find it pretty easy to use, and working on it is fast. Anyone can use it.

I'm a happy customer. Therefore, I would rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.