What is our primary use case?
We are a company offering solutions to other customers, and Microsoft Purview Privileged Access Management provides great helping features and solutions. It is not the only thing needed to prevent breaches or ensure data security maturity, but it significantly helps when combined with other solutions. Companies can protect themselves better against potential leaks of sensitive information.
Microsoft Purview Privileged Access Management can offer even more protection, but from my experience with customers, it typically comes at a later stage in the roadmap perspective. In the Netherlands, larger companies are still working on implementing Data Loss Prevention (DLP), and once that is completely in production, it helps close the gaps present when achieving a certain maturity in adopting Microsoft Purview DLP.
What is most valuable?
The integration with other Microsoft solutions is a standout feature of Microsoft Purview Privileged Access Management.
Regarding the detailed auditing and reporting functions, especially with endpoint DLP, the new capabilities to customize reports and notifications are really helpful. When starting an implementation, it often begins as an IT party endeavor, but involving the business is crucial since they are the end users of DLP. These reports and notifications help in understanding how it works and what the company is trying to protect.
When looking at the bigger picture, Microsoft Purview offers the compliance manager where you can select several tests based on any regulation or classification needed. It provides a more global insight into how the technical aspects within your environment can help reach a higher level of maturity in any regulation or classification. However, reaching all requirements within Microsoft Purview does not guarantee complete compliance. There are additional processes that need attention, but from a technical perspective, it helps determine priorities and initial steps.
What needs improvement?
Regarding improvements for Microsoft Purview Privileged Access Management, there are still some challenges. Purview contains numerous predefined sensitive information types, which sometimes makes it difficult to specify relevance. For example, in the Netherlands, we are not interested in driver licenses from Australia, making separation challenging. Furthermore, the capabilities for exporting large amounts of sensitive information for deeper investigations and reporting should be enhanced.
Additional features related to AI tools would be beneficial in the next release. Microsoft Purview Privileged Access Management has made progress in providing insights into generative AI tools being used within organizations, but customers need to further track where sensitive information is being used within AI tooling. While they have made a good start, AI is advancing faster than anticipated, creating a gap that needs to be addressed.
For how long have I used the solution?
We have been working with Microsoft Purview Privileged Access Management for approximately three years.
What was my experience with deployment of the solution?
We still face some technical issues across different environments, but Microsoft support can usually assist with resolving these problems.
How are customer service and support?
As a preferred partner, we have several channels and connections for technical support if something does not work as expected. The response time from technical support is really good. Sometimes it can be frustrating when a first-line person asks questions already detailed in the ticket, but for issues requiring technical support, having several channels and contacts available works perfectly.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We sometimes work with eight points. In the past, we have worked with other partners for Mobile Threat Defense, though these were relatively low-level solutions.
What's my experience with pricing, setup cost, and licensing?
The solution is not very expensive because it is already included in most Microsoft license offerings. However, when connecting third-party applications containing sensitive information to your Microsoft Purview Privileged Access Management environment, questions about additional costs arise. The initial implementation is not expensive as most companies use existing Microsoft licenses, but expanding beyond that becomes a significant discussion point regarding costs.
What other advice do I have?
We primarily see hybrid environments where customers still have some on-premises infrastructure while moving to the cloud. Organizations adopting cloud solutions find that implementing Microsoft Purview Privileged Access Management as a global solution works better compared to retaining more on-premises resources while trying to achieve the same results.
Many customers struggle with end-user privacy in Microsoft Purview Privileged Access Management since everything comes together and can be searched. This is a significant concern, especially in the Netherlands, so careful management of privacy is essential. Clear guidelines help manage technical aspects better, and there should be a distinct separation of roles for handling investigations regarding potential leaks.
On a scale of 1-10, I rate Microsoft Purview Privileged Access Management a 9.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?