Microsoft Entra ID Reviews

Name: Microsoft Entra ID
Brand: Microsoft
Rating: 4.3 (235 reviews)

4.3 out of 5

235 reviews
95% willing to recommend

What is Microsoft Entra ID?

Microsoft Entra ID is an advanced identity and access management service offering seamless single sign-on, multifactor authentication, and centralized user access across applications, enhancing security and efficiency for organizations transitioning to cloud-based environments.

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Microsoft Entra ID is the #1 ranked solution in top Single Sign-On (SSO) solutions, #1 ranked solution in top Authentication Systems, #1 ranked solution in top Identity and Access Management as a Service providers, #1 ranked solution in top Access Management solutions, #2 ranked solution in top Identity Management (IM) solutions, and #2 ranked solution in top Microsoft Security Suite solutions. PeerSpot users give Microsoft Entra ID an average rating of 8.6 out of 10. Microsoft Entra ID is most commonly compared to Microsoft Intune: Microsoft Entra ID vs Microsoft Intune. Microsoft Entra ID is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Helped 865,649 peers since 2012

Featured Microsoft Entra ID reviews

Bahram Piri

Chief Executive Officer & Founder at IDmelon Technologies

The features of Microsoft Entra ID that I appreciate most include security. I find security essential. It's my job and main concern to use a secure platform, and it is also the way that we serve Microsoft customers to make their solution more secure. The implementation of Microsoft Entra ID has had a positive impact on my secure access to apps or resources in my environment. Generally, productivity is much higher with Microsoft Entra ID than before when we were using the previous platform. I can't give exact metrics, however, I can roughly say that my productivity increased by about 25%. Microsoft Entra ID's integration capabilities have influenced my zero trust model in that we can onboard users from day one without a password or password reset or complication. On behalf of my customers and Microsoft customers, since Microsoft Entra ID became part of my company, they onboard their staff in a more secure and more convenient way, with less cost. We save lots of cost for them for onboarding their new users. Since implementing Microsoft Entra ID, regarding changes in the frequency and nature of identity-related security incidents, when you trust a platform, your hesitation and investigation for incidents is going to be less. Though I can't say an exact number or percentage, I can clearly feel our efforts on incidents are much less than before. Our organization's approach to defending against token theft and nation-state attacks has not changed significantly since implementing Microsoft Entra ID, as we have a big concern about token theft yet know we cannot do anything. We just passively watch the market and expect Microsoft to help us with some solutions, as this is our major concern. We have not encountered any verified threat actor IP in Microsoft Entra ID protection or any attacker in the middle detection. The features of Microsoft Entra ID benefit my company by saving costs and increasing productivity. These are two major things I can remember. With the Microsoft Entra ID platform, our company productivity is much higher, the performance is much higher, and it means that at the end of the day, we do the job with fewer people, saving costs.

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Aaron Liang

System engineer at a energy/utilities company with 501-1,000 employees

Microsoft Entra ID has helped by simplifying our management of permissions for APIs. We are not directly exposing credentials, as we use tokens instead. It has made management easier and more secure, especially in a multi-user environment. The implementation of Microsoft Entra ID significantly improved secure access to applications and resources in our environment, primarily through the widespread use of single-sign-on. Managing API permissions became much easier, as application registration often involves calling an API to utilize services without directly exposing credentials, relying instead on token-based authentication. This streamlined approach benefits end-users by simplifying access while remaining transparent to them. Ultimately, my role focuses on ensuring a smooth and user-friendly experience, even if the underlying technology remains unseen by the end-users. Our company strongly emphasizes passwordless authentication, primarily through device-bound passkeys in Microsoft Authenticator. While administrators with high-privileged accounts utilize YubiKeys and passwords for tasks like accessing Microsoft Graph, we are actively transitioning all other users towards passwordless methods such as Windows Hello biometrics. This approach streamlines authentication and enhances security. Though initial deployment in 2022 presented challenges due to hardware limitations and the lingering effects of the COVID-19 pandemic, the technology has significantly improved and provides a simple and effective user experience.

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Timur Kardan

Cloud Engineer at Med Tech Solutions

We started our journey with Entra from a security standpoint, using features like PIM and Microsoft Defender for Cloud. It has improved our security posture, especially in healthcare, where security is paramount. We have to ensure that our data is secure for HIPAA compliance. It improves our user account management and initial access. We can see a lot of stuff using Microsoft Lighthouse because we're an MSP, so we use Lighthouse to gain visibility into the tenants and accounts. We can dive into the financial side and get reports. It's highly granular and easier from an organizing standpoint. We use the Microsoft security stack, including Defender, Purview, etc., so we get a security score and recommendations on ways to fill in the gaps. We get some ideas on how to tweak the Entra tenant or the environment better. But we're following Microsoft's guidelines with reporting or recommendations. We implemented FIDO 2.08 for phishing resistance, so we use security keys like the UBP. We're passwordless now. It depends on our customers' licensing, such as whether they have an E1 or E3 or whichever Microsoft 365 license they have. We're moving them to a passwordless architecture or, at minimum, improving phishing resistance with an MFA authenticator. We primarily use Entra to monitor risky users or detect questionable sign-ons. We get alerts if a user logs in outside a trusted location or from a different IP address we don't recognize. We have recommendations or conditional access policies to detect or block risky sign-ons. We had more risky log-ins detected than normal, so we updated our conditional access policies to say that if we see more risky log-ins in the next 24 hours, we'll lock it down in the next 12 hours to fine-tune the conditional access policies and that kind of stuff. We're trying to standardize or make everything the same, depending on pricing or cost. We're trying to move everybody to the standard baseline for just what we try to deploy for the next of this year. It's had a tremendous impact on our security. We can set granular permissions and different levels of access for various teams. We can govern the Entra side of the house or the Azure public cloud side and other teams like marketing, HR, finance, or any of those groups as needed. Entra helps us advance our zero-trust strategy. We have to follow CIS standards and HIPAA because we're in healthcare and PCI DSS. We're implementing Microsoft's best practices for their security framework. It makes a big difference when we're deploying new infrastructure for new clients and everything.

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Microsoft Entra ID mindshare

Product category:

As of August 2025, the mindshare of Microsoft Entra ID in the Single Sign-On (SSO) category stands at 24.5%, down from 25.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Single Sign-On (SSO)

PeerResearch reports based on Microsoft Entra ID reviews

Type	Title	Date
Category	Single Sign-On (SSO)	Aug 24, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 24, 2025	Download
Comparison	Microsoft Entra ID vs Okta Workforce Identity	Aug 24, 2025	Download
Comparison	Microsoft Entra ID vs Ping Identity Platform	Aug 24, 2025	Download
Comparison	Microsoft Entra ID vs Cisco Duo	Aug 24, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Intune	4.1	N/A	94%	298 interviews Add to research
Microsoft Defender for Endpoint	4.1	N/A	94%	198 interviews Add to research

Valuable Features

Microsoft Entra ID stands out for its integration capabilities, Conditional Access, and single sign-on. It facilitates seamless integration with third-party solutions like Office 365 and Salesforce, enhancing security through multifactor authentication and role-based access. Organizations benefit from its ease of use, efficient onboarding processes, and robust security measures, such as identity protection and phishing-resistant features. Entra ID's centralized management and user-friendly interface improve the user experience and operational efficiency.

"Microsoft Entra ID's conditional access policies are very effective and significantly enhance company security."
"I saw the benefits of Microsoft Entra ID immediately after I started using it."
"Microsoft Entra ID is pretty user-friendly and intuitive. The graphics are particularly useful when it comes to the auditing part."

Room for Improvement

Microsoft Entra ID faces various challenges such as complex navigation and high licensing costs. Users note documentation is lacking, impacting onboarding and setup efforts. Integration with non-Microsoft applications is limited, leading to issues with customization and security. Privacy enhancements and streamlined cross-platform functionality are necessary. Support response times are slow, and the UI is not considered user-friendly. Improvements in role customization and governance, along with better communication on feature updates, are required.

"The subscription costs are quite high, so that area needs consideration."
"The quality of support is regular. If you contact Microsoft support directly for Microsoft Entra ID, it's faster, but when you do it through a partner, it takes more time."
"I would appreciate it if they linked the Microsoft Entra ID platform with other 365 platforms, such as the governance of Power BI or the security for the App Center. That would be very useful since we have many platforms related to Microsoft 365. We need to have a link or different profiles for managing through Microsoft Entra ID, which is the main platform."

ROI

Organizations experience significant financial benefits with Microsoft Entra ID by reducing hardware and maintenance costs, achieving cost-effective integration with existing systems, and streamlining user management. The switch to a cloud-based model improves security and efficiency, decreasing support desk inquiries while easing user access management. The subscription-based approach over perpetual licenses saves expenses, and integration with multi-factor authentication enhances protection, showing improved return on investment and better operation capabilities in cloud environments.

Pricing

Enterprise users find Microsoft Entra ID's pricing as part of larger Microsoft licensing packages, such as Office 365, generally affordable and easy to manage. Pricing is typically on a per-user basis with options for monthly or annual payments. Licensing tiers include free, P1, and P2, each offering varied features and security levels. Many users value the comprehensive features and integration with Microsoft services, despite some criticisms regarding complexity and the potential for high costs, particularly for premium features.

"From a pricing standpoint, with all the services that we get, we are okay. I do not see a problem with the pricing structure. We are getting our money's worth."
"Licensing costs for Microsoft Entra ID remain a concern, especially with the price increases in 2023."
"Compared to other Microsoft products, the cost is not too expensive. There's a free tier available, though it doesn't include all features. Overall, it's well-priced."

Popular Use Cases

Primary uses of Entra ID include user authentication, identity management, single sign-on, and managing cloud and on-premises identities. It enables secure access with features like multifactor authentication, conditional access, and federation. Entra ID supports user synchronization, device management, and application integration. It centralizes identity governance, enhances security with role-based access control, and facilitates seamless hybrid environments. Entra ID is widely utilized for ensuring compliance and protecting digital resources in diverse organizational settings.

Service and Support

Microsoft Entra ID's customer service is mixed. Some find the support responsive and knowledgeable, with prompt resolutions and dedicated account managers, especially with premium packages. Many users note inconsistency, compartmentalization, and slow response times, causing frustration. While some users appreciate the expertise provided, others find challenges with complex issues often requiring multiple interactions. There are also varying experiences based on regional support, affecting user satisfaction differently.

Deployment

The initial setup of Microsoft Entra ID varies between straightforward and somewhat complex. Users highlight that cloud-based deployments are simpler compared to hybrid or on-premises setups, which can face challenges like syncing issues and infrastructure considerations. Organizations appreciate Microsoft's support and detailed documentation that aids the process. Most users report quick deployment times and minimal ongoing maintenance needs. The ease of the setup often depends on technical familiarity and specific deployment configurations.配置可能影响设置的复杂性。

Scalability

Microsoft Entra ID is highly scalable, accommodating varying organization sizes, from small to massive deployments. With flexibility in scaling up or down, it effectively manages numerous users and resources. Organizations report no significant issues with scalability, noting ease in expanding usage and maintaining performance. The cloud-based infrastructure supports large-scale directory services globally. While some complexities exist with higher user volumes, Entra ID remains a robust choice for diverse business needs, efficiently adapting to fluctuating demands.

Stability

Users generally find Microsoft Entra ID to be highly stable and reliable, with some reporting rare downtimes or minor outages. Many appreciate its seamless performance and minimal issues over extensive use. Occasional concerns include delays due to Microsoft updates and rare global outages, but these are typically resolved quickly. Entra ID is favored for its robustness and integration within a global infrastructure, making it suitable for diverse organizational needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft Entra ID Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

Government

Comms Service Provider

Healthcare Company

Educational Organization

Retailer

University

Insurance Company

Energy/Utilities Company

Construction Company

Non Profit

Legal Firm

Media Company

Real Estate/Law Firm

Outsourcing Company

Hospitality Company

Performing Arts

Wholesaler/Distributor

Transportation Company

Consumer Goods Company

Recreational Facilities/Services Company

Pharma/Biotech Company

Logistics Company

Compare Microsoft Entra ID with alternative products

Learn more about Microsoft Entra ID

Recognized for its centralized management, Microsoft Entra ID significantly boosts organizational security by integrating features such as conditional access and identity protection. It supports a wide array of applications, facilitating a secure transition from on-premises to scalable cloud environments. By adopting robust security measures and flexible identity management, organizations can streamline operations and ensure consistent user experiences. However, challenges like confusing licensing costs, outdated documentation, and limited integration with non-Microsoft applications persist. Enhancements in technical support, interface design, and more granular permissions are needed to address these issues effectively.

What are the key features of Microsoft Entra ID?

Seamless Single Sign-On: Allows users to access multiple applications with one set of credentials.
Multifactor Authentication: Adds an extra layer of security by requiring multiple forms of verification.
Conditional Access: Provides adaptive policies to ensure the right access under the right conditions.
Identity Protection: Detects and responds to potential vulnerabilities and threats.
Privileged Identity Management: Controls and monitors access to critical resources.

What benefits should users expect when evaluating Microsoft Entra ID?

Enhanced Security: Protects against unauthorized access and data breaches.
Operational Efficiency: Centralizes identity management to reduce administrative tasks.
Scalability: Supports growth by accommodating evolving IT environments.
Cost Management: Facilitates cost control through centralized systems and automated processes.

In healthcare, Microsoft Entra ID facilitates secure patient record access and compliance with industry regulations. Financial institutions rely on it for robust security measures in safeguarding client data. In the education sector, it streamlines access to online resources for students and faculty. Global enterprises benefit from its ability to manage complex identity frameworks across multiple regions, ensuring reliable security amidst increasing cyber threats.

Microsoft Entra ID was previously known as Azure AD, Azure Active Directory, Azure Active Directory, Microsoft Authenticator.