Service and Support
Customers have mixed experiences with McAfee Total Protection for Data Loss Prevention’s service. Many find technical support responsive and helpful, while some face slow response times and accessibility issues, often needing vendor assistance. The support's coverage in certain regions like South Africa needs enhancement. A few express satisfaction with the technical support, rating it a seven or ten. Customers suggest 24/7 availability and improved direct assistance from McAfee could boost satisfaction.
Deployment
McAfee Total Protection for Data Loss Prevention's initial setup varies in complexity. Some find it straightforward, quick, and easy, taking only minutes. Others experience it as complex, especially with diverse applications, resulting in time-consuming setups. In certain cases, configuring policies and filters presents challenges. For many, expertise and focused knowledge are needed for deployment, while maintenance depends on the environment's dynamics. Collaboration with vendors or local IT partners often aids in smoother setups.
Scalability
Users generally find McAfee Total Protection for Data Loss Prevention scalable, with businesses ranging from small to large experiencing few issues. While some encounter performance challenges during updates, others rate its scalability highly, with successful deployments across varied environments. IT professionals manage more extensive implementations efficiently, although planning is essential. In settings with thousands of users, satisfaction remains high, despite minor technical glitches being reported by some users during upgrades or heavy usage periods.
Stability
McAfee Total Protection for Data Loss Prevention is generally stable. Users had no issues with current operating systems but faced problems with unsupported legacy systems. Some rated stability lower, citing configuration and update challenges. Users highlight occasional browser issues, particularly with data classification tasks. Regular updates seem necessary for maintaining its reliability, although some reported glitches during version upgrades. Ratings ranged from moderate to high, indicating varied experiences in stability among users.