Service and Support
Komodor's customer service and support are praised for being responsive and effective, with swift issue resolution often within hours. Communication channels include a shared Slack and an in-app help feature. Some users find availability challenging due to time zone differences, particularly for teams on the US West Coast. They are valued for their responsiveness to feedback and maintain strong, enjoyable relationships with companies. Users generally rate their support highly, often a ten out of ten.
Deployment
Users found Komodor's initial setup straightforward and quick, taking only minutes to complete a Kubernetes deployment using a Helm chart. Usually, only one person was needed, but some teams involved additional members for full integration. Maintenance involves periodic updates, which are frequent. During the initial phases, feedback was utilized to enhance functionality. Users across various teams reported the deployment was painless, requiring little effort and quickly delivering value once live.
Scalability
Komodor is considered scalable, handling multiple nodes and clusters efficiently. While some encounter lag, others successfully deploy across many clusters with numerous users, noting high scalability in infrastructure. Feedback varies; some find it scales well with large setups, while others question its capacity with extensive clusters. Nonetheless, many agree it performs effectively in diverse environments without encountering significant issues.
Stability
Users have mixed experiences with Komodor's stability. Some report intermittent lags and small issues that require fixes, yet feel it's stable enough to rate it highly. A few have noted no instability over long-term use, highlighting rare small outages. While the system handles large data requests that occasionally slow performance, many consider it stable, especially after recent updates. However, performance inconsistencies remain a recurring observation among several users.
