Service and Support
Juniper MX Series Universal Routing Platforms receives high marks for technical support, with many finding it helpful and responsive. Some note that customer service is satisfactory but suggest improvements are needed, particularly regarding quality and language barriers. Not all engage with the official support, relying instead on knowledgeable colleagues. In India, the support quality varies, indicating potential inconsistencies. Those with direct experience generally express satisfaction, rating support highly.
Deployment
Initial setup of Juniper MX Series Universal Routing Platforms varies in complexity. Some find it straightforward with excellent documentation, while others emphasize the need for experience and knowledge, particularly with command line interfaces. For experienced professionals, setup may take one to two hours, but less experienced users might face challenges. Setting up can range from hours for individual routers to longer periods depending on project size and configuration requirements.
Scalability
Many find Juniper MX Series Universal Routing Platforms to have excellent scalability. Organizations note adaptability, with both small and large entities reportedly benefiting. While fixed configurations may suggest limitations, experiences indicate minimal issues related to expansion capabilities. Expertise in deploying the platform for various company sizes appears to have improved over the years, aligning with evolving market needs.
Stability
Users frequently highlight the reliability and robustness of Juniper MX Series Universal Routing Platforms, often recalling no instances of bugs or malfunctions. It maintains a high reputation for not crashing or freezing, and is described as stable and extremely dependable. Many appreciate its superior performance compared to other options, frequently rating its stability close to perfect. These perspectives consistently underscore its prominence as one of the most stable options available.