iServer Reviews

iServer pricing varies, with initial setup costs of approximately $13,000 and a three-month license at $9,000, potentially reaching $20,000 annually depending on commitment. Annual subscriptions can range from $50,000 to $70,000 in developing countries, which may not be affordable for small or medium businesses. The pricing is generally seen as reasonable compared to competitors, though opinions on affordability vary, with some rating it moderately expensive.

• "The solution is cheaper than its competitors."
• "The product has a moderate pricing."
• "They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

iServer supports cataloging enterprise architect functions and documenting architecture. It aids in enterprise solution architecture, business process management, and technology architecture. Users leverage it for infrastructure modeling without focusing on business functions, governance, and process management. iServer enables comprehensive system cataloging and traceability to business processes and capabilities, providing support for various functions within environments such as governmental entities. It serves enterprise architects by establishing architecture functions and managing artifacts.

iServer's customer service and technical support are generally rated well, often receiving scores around 7-8 out of 10. Users appreciate the responsiveness and thorough assistance provided, with some noting prompt issue resolution. UK-based vendors highlight potential improvements through regional support. Multiple users find interactions satisfactory, with a good support portal available for communication. Despite some unresolved cases, most are satisfied with the service, finding the team helpful and attentive to their needs.

iServer's initial setup experiences varied. Some found it straightforward and easy, benefiting from prior training. Complexities arose with new users, configuration, and Portal setup, requiring vendor support. Cloud-based deployment was efficient, although relocation improved performance for some. Quick deployment was noted by those with specialized skills and training. Installation took hours for many, yet some found it required specific expertise. It was less challenging for those accustomed to similar tools while training streamlined implementation for others.

iServer displays strong scalability with users emphasizing its easy expansion capabilities. Multiple stakeholders highlight no issues faced with scaling, while some mention potential concerns due to performance. Built on Microsoft components, iServer often caters to enterprise architectures and supports both on-premise and cloud infrastructures. While not yet thoroughly tested by some, its scalability potential receives positive scores, indicating satisfaction among various user groups. Scalability is considered significant, especially in enterprise setups.

Users report that iServer is largely stable, with many rating its stability nine out of ten. While some mention the necessity for improvements in certain areas, the platform integrates well with Microsoft products, offering useful features such as document templates. Effective management of synchronization, access permissions, and version tracking is critical. Training is recommended to fully utilize the tool's capabilities. Despite a few challenges, users generally find stability satisfactory.