Interactive Intelligence Reviews

Name: Interactive Intelligence
Brand: Genesys
Rating: 4.5 (2 reviews)

Vendor: Genesys

4.5 out of 5

2 reviews
100% willing to recommend

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What is Interactive Intelligence?

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

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Interactive Intelligence is the #49 ranked solution in top CRM solutions. PeerSpot users give Interactive Intelligence an average rating of 9.0 out of 10. Interactive Intelligence is most commonly compared to Microsoft Dynamics CRM: Interactive Intelligence vs Microsoft Dynamics CRM.

Buyer's Guide

CRM

March 2026

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Helped 885,286 peers since 2012

Interactive Intelligence mindshare

As of March 2026, the mindshare of Interactive Intelligence in the CRM category stands at 0.8%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Interactive Intelligence	0.8%
Microsoft Dynamics CRM	2.6%
Salesforce Sales Cloud	2.1%
Other	94.5%

CRM

Key learnings from peers

Last updated Mar 27, 2026

Valuable Features

"The stability is really good and it's a really powerful platform that is more powerful than Avaya or other kinds of vendors for contact centers."
"Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money."
"Interactive Intelligence is quite user friendly."

Room for Improvement

"We are not happy with the technical support. They take too long to answer."
"The problem with this current system is that the support is not great."
"The problem with this current system is that the support is not great."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Interactive Intelligence customers

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Product Categories

CRM

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Interactive Intelligence Reviews Summary
Author info	Rating	Review Summary
CX Team Lead	4.0	I've used this customizable, user-friendly omnichannel solution for eight years. While it improved CX and saved costs, current support is poor, and the product faces discontinuation by 2025. I also wish for better reporting.
Engineer at Cyber Sea	5.0	I appreciate its excellent social media integration, stability, and scalability. However, I found the initial setup difficult, programmability limited, and customer service slow, especially with dependency management.