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IFS Cloud Platform vs Interactive Intelligence comparison

IFS and Genesys are both solutions in the CRM category. IFS is ranked #20 with an average rating of 8.0, while Genesys is ranked #66. IFS holds a 0.6% mindshare in CRM, compared to Genesys’s 0.3% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.
IFS Cloud Platform
Read 30 IFS Cloud Platform reviews
  • 4,136 Views
  • 248 Comparison Views
87% willing to recommend
Interactive Intelligence
Read 2 Interactive Intelligence reviews
  • 209 Views
  • 119 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Interactive Intelligence are competing solutions in the enterprise and communication technologies sector. IFS Cloud Platform appears to have the upper hand due to its cost-effectiveness and wide range of services, while Interactive Intelligence is preferred for its specialized features in communication.

Features: IFS Cloud Platform provides a comprehensive suite including enterprise resource planning, asset management, and service management, ideal for extensive operations. Interactive Intelligence focuses on communication solutions that offer advanced contact center features and seamless integration with existing processes.

Ease of Deployment and Customer Service: IFS Cloud Platform is recognized for efficient cloud deployment and responsive customer service, catering to various operational needs. Interactive Intelligence is known for its specialized communication-centric deployment processes and support, enhancing the communication services experience.

Pricing and ROI: IFS Cloud Platform offers competitive setup costs and a favorable ROI with its broad functionalities. Interactive Intelligence, despite potentially higher initial investments, delivers significant long-term ROI through its advanced features in communication-driven settings.

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To learn more, read our detailed IFS Cloud Platform vs. Interactive Intelligence Report (Updated: July 2025).
Buyer's Guide
IFS Cloud Platform vs. Interactive Intelligence
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
20th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
30
Ranking in other categories
Customer Experience Management (7th), Field Service Management (1st), Help Desk Software (12th), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), IT Service Management (ITSM) (11th), License Management (2nd)
Interactive Intelligence
Ranking in CRM
66th
Average Rating
9.0
Reviews Sentiment
6.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.6%, up from 0.4% compared to the previous year. The mindshare of Interactive Intelligence is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Brendan Fisher - PeerSpot reviewer
Robust, customizable, and modern
IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.
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Luis Teran - PeerSpot reviewer
Reliable with very good social media integration and easy to use
The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"There are fewer fields on the user screen compared to other products."
"A high level of ERP can be handled in IFS."
"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."
"The platform is reliable and stable."
More IFS Cloud Platform pros
"The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
 

Cons

"There should be some improvements in the predefined templates in IFS Applications."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"Sometimes from the sales perspective, clients don't always fully understand how large a task or a project they're getting involved in when they decide, "We're going to switch across to IFS." They could probably do a little bit more, maybe around preparing people for these projects."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"Aspects of HR and payroll could be better."
"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
More IFS Cloud Platform cons
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
 

Pricing and Cost Advice

"The product is reasonably priced."
"It is better to buy implementation services from IFS than from partners"
"Pricing is an area that could be improved. They could be more competitive."
"There are varying license levels that you can purchase."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"We pay for a license to use the solution, which is not very expensive."
"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
More IFS Cloud Platform pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
10%
Energy/Utilities Company
8%
Financial Services Firm
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
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What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
See all answers
What needs improvement with IFS Applications?
I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...
See all answers
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Comparisons

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IBM Maximo vs IFS Cloud Platform
Compared 10% of the time
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform Logo
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform
Compared 10% of the time
SAP S/4HANA vs IFS Cloud Platform Logo
SAP S/4HANA vs IFS Cloud Platform
Compared 9% of the time
ServiceNow vs IFS Cloud Platform Logo
ServiceNow vs IFS Cloud Platform
Compared 7% of the time
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eGain Solve vs Interactive Intelligence Logo
eGain Solve vs Interactive Intelligence
Compared 63% of the time
Genesys Cloud CX vs Interactive Intelligence Logo
Genesys Cloud CX vs Interactive Intelligence
Compared 37% of the time
More Interactive Intelligence Competitors
 

Product Reports

Buyer's Guide
IFS Cloud Platform
July 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
Buyer's Guide
CRM
July 2025
Interactive Intelligence reportDownload Interactive Intelligence product report
 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS
Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
Genesys
 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Buyer's Guide
IFS Cloud Platform vs. Interactive Intelligence
July 2025
Free Report: IFS Cloud Platform vs. Interactive Intelligence
Find out what your peers are saying about IFS Cloud Platform vs. Interactive Intelligence and other solutions. Updated: July 2025.
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