IFS Cloud Platform vs Interactive Intelligence comparison

IFS and Genesys are both solutions in the CRM category. IFS is ranked #21 with an average rating of 8.0, while Genesys is ranked #67. IFS holds a 0.5% mindshare in CRM, compared to Genesys’s 0.2% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

215 Views
131 Comparison Views

87% willing to recommend

Interactive Intelligence

Read 2 Interactive Intelligence reviews

101 Views
58 Comparison Views

100% willing to recommend

IFS Cloud Platform

Interactive Intelligence

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

IFS Cloud Platform and Interactive Intelligence are competing solutions in the enterprise and communication technologies sector. IFS Cloud Platform appears to have the upper hand due to its cost-effectiveness and wide range of services, while Interactive Intelligence is preferred for its specialized features in communication.

Features: IFS Cloud Platform provides a comprehensive suite including enterprise resource planning, asset management, and service management, ideal for extensive operations. Interactive Intelligence focuses on communication solutions that offer advanced contact center features and seamless integration with existing processes.

Ease of Deployment and Customer Service: IFS Cloud Platform is recognized for efficient cloud deployment and responsive customer service, catering to various operational needs. Interactive Intelligence is known for its specialized communication-centric deployment processes and support, enhancing the communication services experience.

Pricing and ROI: IFS Cloud Platform offers competitive setup costs and a favorable ROI with its broad functionalities. Interactive Intelligence, despite potentially higher initial investments, delivers significant long-term ROI through its advanced features in communication-driven settings.

To learn more, read our detailed IFS Cloud Platform vs. Interactive Intelligence Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Interactive Intelligence

April 2025

Download the complete report

Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in CRM

21st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (11th), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Interactive Intelligence

Ranking in CRM

67th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of IFS Cloud Platform is 0.5%, up from 0.4% compared to the previous year. The mindshare of Interactive Intelligence is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

Read full review

Luis Teran

Engineer at Cyber Sea

Reliable with very good social media integration and easy to use

The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"The solution overall is very versatile and flexible, especially compared to other products."

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

More IFS Cloud Platform pros

"The social media integration is excellent."

"Interactive Intelligence is quite user friendly."

Cons

"There are certain digital features that need to be incorporated, such as IOP."

"The solution needs to improve its documentation and user-friendliness."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"There should be some improvements in the predefined templates in IFS Applications."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"Documentation-wise, they need more."

More IFS Cloud Platform cons

"The initial setup can be a bit difficult."

"The problem with this current system is that the support is not great."

Pricing and Cost Advice

"There's an additional yearly cost for support."

"It is better to buy implementation services from IFS than from partners"

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"There are varying license levels that you can purchase."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"We pay for a license to use the solution, which is not very expensive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

More IFS Cloud Platform pricing and cost advice

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

850,236 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

21%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

Ask a question

Earn 20 points

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 19% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 11% of the time

IBM Maximo vs IFS Cloud Platform

Compared 11% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 10% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

eGain Solve vs Interactive Intelligence

Compared 61% of the time

Genesys Cloud CX vs Interactive Intelligence

Compared 39% of the time

More Interactive Intelligence Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Buyer's Guide

CRM

May 2025

Download Interactive Intelligence product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

Genesys

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Buyer's Guide

IFS Cloud Platform vs. Interactive Intelligence

April 2025

Free Report: IFS Cloud Platform vs. Interactive Intelligence

Find out what your peers are saying about IFS Cloud Platform vs. Interactive Intelligence and other solutions. Updated: April 2025.

DOWNLOAD NOW

850,236 professionals have used our research since 2012.

See our IFS Cloud Platform vs. Interactive Intelligence report.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.