We performed a comparison between Interactive Intelligence and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
"I like the solution's reminder feature which is helpful for big projects. There are many tasks that run at the same time. The reminder feature makes things easy for me since I use Zoho's mobile version as well."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"Zoho CRM is very simple and easy to use."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"Zoho CRM is easy to use and easy to understand."
"We can customize the solution the way we want to."
"The platform has a valuable lead qualification feature."
"It is customizable. We have customized the CRM according to our needs."
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"The mobile application is a little complicated and could be simplified."
"We would like to always email users as soon as any new features are launched."
"They should provide an option to customize modules."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"The solution's feature for forecast has limitations."
"I would like to see better integration with Zoho Creator."
"The solution can improve by having a policy that allows us to integrate with the cloud."
Interactive Intelligence is ranked 29th in CRM with 2 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Interactive Intelligence is rated 9.0, while Zoho CRM is rated 8.0. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Interactive Intelligence vs. Zoho CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
