Interactive Intelligence vs Pipedrive comparison

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Interactive Intelligence

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Executive SummaryUpdated on Dec 19, 2024

Interactive Intelligence and Pipedrive compete in the customer relationship management category. Pipedrive seems to have the upper hand due to its comprehensive feature set and perceived value.

Features: Interactive Intelligence offers advanced automation, customization, and communication capabilities to handle complex needs. Pipedrive provides intuitive pipeline management, effective sales tracking, and a focus on enhancing sales processes.

Ease of Deployment and Customer Service: Interactive Intelligence provides flexible deployment options and strong customer service, facilitating smooth setup and ongoing support. Pipedrive offers straightforward deployment, prioritizing simplicity, speed, and accessible support.

Pricing and ROI: Interactive Intelligence involves a higher initial setup cost but promises effective ROI through its capabilities and support. Pipedrive offers a more cost-effective option with lower setup costs, appealing to small and medium businesses for quick returns.

To learn more, read our detailed Interactive Intelligence vs. Pipedrive Report (Updated: April 2026).

Interactive Intelligence vs. Pipedrive

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Interactive Intelligence

Ranking in CRM

49th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

19th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (8th), Opportunity Management (6th), Sales Force Automation (9th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Interactive Intelligence is 0.7%, up from 0.2% compared to the previous year. The mindshare of Pipedrive is 1.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Pipedrive	1.1%
Interactive Intelligence	0.7%
Other	98.2%

CRM

Featured Reviews

Mohamed Shareed

CX Team Lead

A customizable solution that can be integrated with almost anything

The best thing about this solution is the customizability because it can be integrated with pretty much anything. There are many solutions that are black boxes and we're unable to make any modifications to the call flows. With Interactive Intelligence, we can utilize APIs and variables. With the REST call, you can send a request and response. Elements can be incorporated into the workflow based on the response. This is the go-to thing with Interactive Intelligence. The Interactive Intelligence is quite user friendly. And Avaya, in that case, is not that great solution, on user friendliness. Basically, yeah, the same purpose I've used, but you need more expertise to manage the product. And Interactive Intelligence is one box. It contains a lot of features and we don't need to have much resources. But Avaya and others have many servers to be maintained with a single solution. It has a CN. You have to go for session manager and lots of other product servers. So, for a single solution, you need to maintain a lot of servers. This is more or less an easy environment to manage, but Avaya is very complex on the architectural level.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability is really good and it's a really powerful platform that is more powerful than Avaya or other kinds of vendors for contact centers."

"Interactive Intelligence is quite user friendly."

"Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money."

"The social media integration is excellent."

"It is a stable platform."

"The usability of the solution is its valuable feature."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The solution is pretty easy to use and intuitive."

"The solution is very stable."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."

More Pipedrive pros

Cons

"We are not happy with the technical support. They take too long to answer."

"The initial setup can be a bit difficult."

"The problem with this current system is that the support is not great."

"The product is expensive."

"Areas where the solution could improve are with the easiness of integration with other solutions, as well as the reporting capabilities."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"Pipedrive has some weaknesses against Salesforce."

"You must pay more if you need an additional feature."

"The automation process is challenging."

More Pipedrive cons

Pricing and Cost Advice

Information not available

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The price of Pipedrive has been reasonable."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"We pay $1000 a month for the tool."

"As of now, the pricing and value are quite good."

"Pipedrive is relatively more affordable than other solutions."

"The solution is affordable."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Construction Company

12%

Outsourcing Company

11%

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

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What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

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What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

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Comparisons

Microsoft Dynamics CRM vs Interactive Intelligence

Compared 25% of the time

Salesforce Sales Cloud vs Interactive Intelligence

Compared 19% of the time

eGain Solve vs Interactive Intelligence

Compared 15% of the time

GoldMine CRM vs Interactive Intelligence

Compared 13% of the time

Kapture CRM vs Interactive Intelligence

Compared 9% of the time

More Interactive Intelligence Competitors

Zoho CRM vs Pipedrive

Compared 9% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Freshsales vs Pipedrive

Compared 8% of the time

Apollo.io vs Pipedrive

Compared 7% of the time

Jobber vs Pipedrive

Compared 6% of the time

More Pipedrive Competitors

Product Reports

CRM

Download Interactive Intelligence product report

Download Pipedrive product report

Overview

Interactive Intelligence offers advanced communication solutions tailored for complex business environments, focusing on meeting industry-specific communication needs with scalable and customizable features.

Designed to address diverse business challenges, Interactive Intelligence enhances enterprise communication by integrating voice, chat, and email channels into a single platform. It's ideal for organizations requiring seamless customer interactions, efficient workflows, and robust data integration. Known for adaptability, businesses benefit from improved customer satisfaction and streamlined operations. Key features include real-time analytics, seamless integrations with existing systems, and cloud-based solutions for scalable operations.

What are the key features of Interactive Intelligence?

Omnichannel Routing: Directs customer interactions across channels.
IVR System: Provides self-service options to enhance customer experience.
Real-Time Analytics: Offers insights into agent performance and customer interactions.
Scalability: Cloud-based framework supports growing business needs.
CRM Integration: Ensures seamless connection with popular CRM tools.

What benefits should be considered when evaluating Interactive Intelligence?

Improved Efficiency: Streamlines communication processes for faster response times.
Cost Reduction: Lowers operational costs through automation and efficient resource utilization.
Scalable Growth: Adapts to expanding business requirements without additional infrastructure.
Enhanced Customer Service: Provides personalized and effective solutions to customer needs.

Interactive Intelligence is widely implemented across industries such as finance, healthcare, and retail. In the finance sector, it enables secure and compliant communication. Healthcare providers use it to facilitate patient inquiries, while retail businesses leverage its features for customer engagement and support services.

Genesys

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Sample Customers

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Interactive Intelligence vs. Pipedrive