Interactive Intelligence vs Pipedrive comparison

Read 13 Pipedrive reviews

4,223 Views
3,378 Comparison Views

78% willing to recommend

Interactive Intelligence

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Interactive Intelligence and Pipedrive compete in the customer relationship management category. Pipedrive seems to have the upper hand due to its comprehensive feature set and perceived value.

Features: Interactive Intelligence offers advanced automation, customization, and communication capabilities to handle complex needs. Pipedrive provides intuitive pipeline management, effective sales tracking, and a focus on enhancing sales processes.

Ease of Deployment and Customer Service: Interactive Intelligence provides flexible deployment options and strong customer service, facilitating smooth setup and ongoing support. Pipedrive offers straightforward deployment, prioritizing simplicity, speed, and accessible support.

Pricing and ROI: Interactive Intelligence involves a higher initial setup cost but promises effective ROI through its capabilities and support. Pipedrive offers a more cost-effective option with lower setup costs, appealing to small and medium businesses for quick returns.

To learn more, read our detailed Interactive Intelligence vs. Pipedrive Report (Updated: June 2026).

Interactive Intelligence vs. Pipedrive

Download the complete report

Helped 902,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Interactive Intelligence

Ranking in CRM

50th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

21st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (5th), Opportunity Management (7th), Sales Force Automation (9th)

Mindshare comparison

As of July 2026, in the CRM category, the mindshare of Interactive Intelligence is 0.7%, up from 0.3% compared to the previous year. The mindshare of Pipedrive is 1.2%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Pipedrive	1.2%
Interactive Intelligence	0.7%
Other	98.1%

CRM

Featured Reviews

Mohamed Shareed

CX Team Lead

A customizable solution that can be integrated with almost anything

The best thing about this solution is the customizability because it can be integrated with pretty much anything. There are many solutions that are black boxes and we're unable to make any modifications to the call flows. With Interactive Intelligence, we can utilize APIs and variables. With the REST call, you can send a request and response. Elements can be incorporated into the workflow based on the response. This is the go-to thing with Interactive Intelligence. The Interactive Intelligence is quite user friendly. And Avaya, in that case, is not that great solution, on user friendliness. Basically, yeah, the same purpose I've used, but you need more expertise to manage the product. And Interactive Intelligence is one box. It contains a lot of features and we don't need to have much resources. But Avaya and others have many servers to be maintained with a single solution. It has a CN. You have to go for session manager and lots of other product servers. So, for a single solution, you need to maintain a lot of servers. This is more or less an easy environment to manage, but Avaya is very complex on the architectural level.

Read full review

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The stability is really good and it's a really powerful platform that is more powerful than Avaya or other kinds of vendors for contact centers."

"Interactive Intelligence is quite user friendly."

"Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money."

"The social media integration is excellent."

"The usability of the solution is its valuable feature."

"The initial setup is straightforward."

"Pipedrive offers a lot of value for the money because it includes e-signature, document generation, CRM, and workflow automation in one not-expensive solution."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The solution is pretty easy to use and intuitive."

More Pipedrive pros

Cons

"The initial setup can be a bit difficult."

"The problem with this current system is that the support is not great."

"We are not happy with the technical support. They take too long to answer."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"The product is expensive."

"Pipedrive is relatively stable, but the performance is lackluster compared to other solutions in this space."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"You must pay more if you need an additional feature."

"New features sometimes seem bolted on rather than being smooth."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"Reporting capabilities of the solution could be improved."

More Pipedrive cons

Pricing and Cost Advice

Information not available

"The solution is affordable."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"Pipedrive is relatively more affordable than other solutions."

"As of now, the pricing and value are quite good."

"The price of Pipedrive has been reasonable."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The product is expensive but provides valuable services."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

More Pipedrive pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

902,894 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Construction Company

13%

Outsourcing Company

12%

Comms Service Provider

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

See all answers

Comparisons

Microsoft Dynamics CRM vs Interactive Intelligence

Compared 26% of the time

Salesforce Sales Cloud vs Interactive Intelligence

Compared 19% of the time

GoldMine CRM vs Interactive Intelligence

Compared 17% of the time

eGain Solve vs Interactive Intelligence

Compared 11% of the time

Kapture CRM vs Interactive Intelligence

Compared 9% of the time

More Interactive Intelligence Competitors

Zoho CRM vs Pipedrive

Compared 9% of the time

Freshsales vs Pipedrive

Compared 8% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Apollo.io vs Pipedrive

Compared 6% of the time

Jobber vs Pipedrive

Compared 6% of the time

More Pipedrive Competitors

Product Reports

CRM

Download Interactive Intelligence product report

Download Pipedrive product report

Overview

Interactive Intelligence offers advanced communication solutions tailored for complex business environments, focusing on meeting industry-specific communication needs with scalable and customizable features.

Designed to address diverse business challenges, Interactive Intelligence enhances enterprise communication by integrating voice, chat, and email channels into a single platform. It's ideal for organizations requiring seamless customer interactions, efficient workflows, and robust data integration. Known for adaptability, businesses benefit from improved customer satisfaction and streamlined operations. Key features include real-time analytics, seamless integrations with existing systems, and cloud-based solutions for scalable operations.

What are the key features of Interactive Intelligence?

Omnichannel Routing: Directs customer interactions across channels.
IVR System: Provides self-service options to enhance customer experience.
Real-Time Analytics: Offers insights into agent performance and customer interactions.
Scalability: Cloud-based framework supports growing business needs.
CRM Integration: Ensures seamless connection with popular CRM tools.

What benefits should be considered when evaluating Interactive Intelligence?

Improved Efficiency: Streamlines communication processes for faster response times.
Cost Reduction: Lowers operational costs through automation and efficient resource utilization.
Scalable Growth: Adapts to expanding business requirements without additional infrastructure.
Enhanced Customer Service: Provides personalized and effective solutions to customer needs.

Interactive Intelligence is widely implemented across industries such as finance, healthcare, and retail. In the finance sector, it enables secure and compliant communication. Healthcare providers use it to facilitate patient inquiries, while retail businesses leverage its features for customer engagement and support services.

Genesys

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Sample Customers

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Interactive Intelligence vs. Pipedrive