Interactive Intelligence vs Pipedrive comparison

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Interactive Intelligence

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Executive SummaryUpdated on Dec 19, 2024

Interactive Intelligence and Pipedrive compete in the customer relationship management category. Pipedrive seems to have the upper hand due to its comprehensive feature set and perceived value.

Features: Interactive Intelligence offers advanced automation, customization, and communication capabilities to handle complex needs. Pipedrive provides intuitive pipeline management, effective sales tracking, and a focus on enhancing sales processes.

Ease of Deployment and Customer Service: Interactive Intelligence provides flexible deployment options and strong customer service, facilitating smooth setup and ongoing support. Pipedrive offers straightforward deployment, prioritizing simplicity, speed, and accessible support.

Pricing and ROI: Interactive Intelligence involves a higher initial setup cost but promises effective ROI through its capabilities and support. Pipedrive offers a more cost-effective option with lower setup costs, appealing to small and medium businesses for quick returns.

To learn more, read our detailed Interactive Intelligence vs. Pipedrive Report (Updated: September 2026).

Interactive Intelligence vs. Pipedrive

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Interactive Intelligence

Ranking in CRM

45th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

19th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (6th), Opportunity Management (7th), Sales Force Automation (9th)

Mindshare comparison

As of October 2026, in the CRM category, the mindshare of Interactive Intelligence is 0.6%, up from 0.6% compared to the previous year. The mindshare of Pipedrive is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Pipedrive	1.2%
Interactive Intelligence	0.6%
Other	98.2%

CRM

Featured Reviews

Mohamed Shareed

CX Team Lead

A customizable solution that can be integrated with almost anything

The best thing about this solution is the customizability because it can be integrated with pretty much anything. There are many solutions that are black boxes and we're unable to make any modifications to the call flows. With Interactive Intelligence, we can utilize APIs and variables. With the REST call, you can send a request and response. Elements can be incorporated into the workflow based on the response. This is the go-to thing with Interactive Intelligence. The Interactive Intelligence is quite user friendly. And Avaya, in that case, is not that great solution, on user friendliness. Basically, yeah, the same purpose I've used, but you need more expertise to manage the product. And Interactive Intelligence is one box. It contains a lot of features and we don't need to have much resources. But Avaya and others have many servers to be maintained with a single solution. It has a CN. You have to go for session manager and lots of other product servers. So, for a single solution, you need to maintain a lot of servers. This is more or less an easy environment to manage, but Avaya is very complex on the architectural level.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The social media integration is excellent."

"Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money."

"The stability is really good and it's a really powerful platform that is more powerful than Avaya or other kinds of vendors for contact centers."

"Interactive Intelligence is quite user friendly."

"The initial setup is straightforward."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The solution is very stable."

"The solution is pretty easy to use and intuitive."

"It's very flexible and we can really fit it into our business model."

More Pipedrive pros

Cons

"The initial setup can be a bit difficult."

"The problem with this current system is that the support is not great."

"We are not happy with the technical support. They take too long to answer."

"Pipedrive has some weaknesses against Salesforce."

"The form builder works even though it has some shortcomings...Also, the forms don't have the ability to avoid or stop people from signing up if they don't have a corporate email."

"New features sometimes seem bolted on rather than being smooth."

"Pipedrive is relatively stable, but the performance is lackluster compared to other solutions in this space."

"Reporting capabilities of the solution could be improved."

"The product is expensive."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

More Pipedrive cons

Pricing and Cost Advice

Information not available

"We pay $1000 a month for the tool."

"Pipedrive is relatively more affordable than other solutions."

"The solution is affordable."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"As of now, the pricing and value are quite good."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"The price of Pipedrive has been reasonable."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

18%

Financial Services Firm

16%

Construction Company

12%

Manufacturing Company

10%

Outsourcing Company

16%

Construction Company

13%

Comms Service Provider

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

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What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

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What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

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What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

See all answers

Comparisons

Microsoft Dynamics CRM vs Interactive Intelligence

Compared 18% of the time

Salesforce Sales Cloud vs Interactive Intelligence

Compared 14% of the time

GoldMine CRM vs Interactive Intelligence

Compared 13% of the time

Drift Conversation Cloud vs Interactive Intelligence

Compared 7% of the time

eGain Solve vs Interactive Intelligence

Compared 6% of the time

More Interactive Intelligence Competitors

Zoho CRM vs Pipedrive

Compared 8% of the time

Freshsales vs Pipedrive

Compared 8% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Pipeliner CRM vs Pipedrive

Compared 6% of the time

Jobber vs Pipedrive

Compared 6% of the time

More Pipedrive Competitors

Product Reports

CRM

Download Interactive Intelligence product report

Download Pipedrive product report

Overview

Interactive Intelligence offers advanced communication solutions tailored for complex business environments, focusing on meeting industry-specific communication needs with scalable and customizable features.

Designed to address diverse business challenges, Interactive Intelligence enhances enterprise communication by integrating voice, chat, and email channels into a single platform. It's ideal for organizations requiring seamless customer interactions, efficient workflows, and robust data integration. Known for adaptability, businesses benefit from improved customer satisfaction and streamlined operations. Key features include real-time analytics, seamless integrations with existing systems, and cloud-based solutions for scalable operations.

What are the key features of Interactive Intelligence?

Omnichannel Routing: Directs customer interactions across channels.
IVR System: Provides self-service options to enhance customer experience.
Real-Time Analytics: Offers insights into agent performance and customer interactions.
Scalability: Cloud-based framework supports growing business needs.
CRM Integration: Ensures seamless connection with popular CRM tools.

What benefits should be considered when evaluating Interactive Intelligence?

Improved Efficiency: Streamlines communication processes for faster response times.
Cost Reduction: Lowers operational costs through automation and efficient resource utilization.
Scalable Growth: Adapts to expanding business requirements without additional infrastructure.
Enhanced Customer Service: Provides personalized and effective solutions to customer needs.

Interactive Intelligence is widely implemented across industries such as finance, healthcare, and retail. In the finance sector, it enables secure and compliant communication. Healthcare providers use it to facilitate patient inquiries, while retail businesses leverage its features for customer engagement and support services.

Genesys

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Sample Customers

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Interactive Intelligence vs. Pipedrive