Service and Support
ExtremeCloud IQ's customer service is swift and efficient, often responding within minutes. Most users are highly satisfied, rating it around 9 to 10, finding the staff polite and eager to assist. Technical support is praised for being knowledgeable and responsive, effectively resolving issues, though some users note occasional language barriers and room for Tier 1 improvement. Support facilitated deployment and configuration seamlessly, and many appreciated the accessibility of training and resources.
Deployment
ExtremeCloud IQ's initial setup generally appears straightforward and easy to use. Users found it simple to deploy access points and configure networks. HiveManager often facilitated automatic detection and configuration, simplifying the process. However, some users noted the setup to be moderately complex due to specific configurations or unfamiliarity with networking protocols. Support and training played key roles in easing the process, and once accustomed, users could efficiently manage deployments with minimal effort.
Scalability
ExtremeCloud IQ scales effortlessly for organizations, handling extensive deployments with ease. Users experience no restrictions on the number of access points, supporting thousands without performance issues. The easy addition of access points and flawless operation across diverse environments, including high-density areas, highlight its robust capacity. Users appreciate its flexibility and effectiveness for both large-scale implementations and smaller environments, consistently noting its compatibility and seamless expansion capabilities.
Stability
ExtremeCloud IQ demonstrates high stability according to many. Some experienced issues with older access points or firmware, requiring updates or rollbacks. Occasional rebooting was needed for certain access points. A few mentioned problems during updates, yet praised quick patches. Generally, changes took time to reflect, affecting real-time management. Users found it reliable, with no glitches or crashes, and rated it positively in most instances, highlighting its effectiveness in maintaining network integrity.
