Service and Support
DigitalOcean customer service is responsive but not always helpful, particularly in technical areas. While many users appreciate their responsiveness, the absence of direct contact options like phone calls can be frustrating. Advanced users and businesses managing large infrastructures often desire more reliable, on-demand support, with some suggesting interest in paid options for better assistance. Technical support performance varies, with users noting it as satisfactory but acknowledging opportunities for improvement.
Deployment
DigitalOcean's initial setup is consistently described as straightforward and simple, requiring minimal expertise. Many users report completing the deployment in under five minutes, while others mention it taking up to a few hours. One instance highlighted a team member managing the process solo with ease. The setup process is praised for its user-friendly nature, with some emphasizing its speed and simplicity by stating even a child could manage it without difficulty.
Scalability
DigitalOcean is regarded as scalable, with users noting ease of expansion based on subscriptions and configurations. It's rated positively for handling increased demand, with provisions for adding RAM and CPUs, and the use of load balancing tools. Scaling assessments vary, with several users rating it between seven and nine-point-five, while some are yet to fully explore increased scalability.
Stability
DigitalOcean demonstrates high reliability and consistent performance, with many expressing satisfaction and minimal downtime. Most describe the platform as rock-solid and seamless, rating stability high, with scores up to nine-point-five. While some note rare interruptions or server problems, others find it reliable without crashes or bugs. Infrequent issues with server failures are mentioned, yet users often commend its overall dependability. Ratings vary from six to nine, reflecting mixed experiences but predominantly positive impressions.
