Service and Support
Dell customer service is mixed, praised for helpfulness and criticized for inconsistency. EMC growth has led to support struggles. Users highlight experienced engineers and immediate response but note room for improvement in bug fixes and staffing. Some appreciate robust global support and efficient technical assistance, while others express dissatisfaction with slow case handling. Documentation is valued, enabling self-reliance. Ratings vary widely, indicating diverse experiences with Dell RecoverPoint's support and service.
Deployment
Many found Dell RecoverPoint's initial setup straightforward, especially with proper planning. It's typically easy for experts, especially with Dell documentation. Some face challenges due to complex IT environments or configurations, requiring technical experience. Deployment duration varies, from days to weeks, depending on complexity. Certain cases demand assistance from experienced professionals. For some, pre-configuration of components is necessary, while others complete setup quickly, benefiting from Dell EMC's guidance.
Scalability
Dell RecoverPoint demonstrates significant scalability, suitable for enterprise environments. Users note a maximum of 16 nodes per cluster, requiring additional resources. Most report ease in adding nodes or appliances and balancing workloads, although some mention costs and consistency group limitations. Scalability ratings average between eight to nine out of ten, despite isolated concerns about management tools. Users highlight its capacity to handle substantial data, especially in large sectors.
Stability
Many users find Dell RecoverPoint stable, often rating it around nine out of ten. They do not experience bugs or crashes, citing its smooth functionality after installation. While some faced challenges with version 4.1 compression features and zoning, these were resolved swiftly. Users highlight its long-term reliability, acknowledging fewer bugs over time. Despite minor issues in earlier versions, Dell RecoverPoint remains stable and efficient, impressing many with its consistent performance.
