The most valuable features of Datto Cloud Continuity are its reliability, ease of use, and strong support. Users appreciate that the system rarely fails, with only one instance of failure in the past three years.
The solution is also praised for its ability to easily restore data and recover files, with a short recovery time objective and recovery point objective.
Additionally, users find it convenient to sell and upsell products using Datto's portal and remote monitoring and maintenance.
The support provided by Datto is exceptional, with responsive assistance and an easy escalation process.
- "The product's initial setup phase is easy."
- "The platform provides a faster backup process."
- "The solution's reliability is one of its most valuable features...It is a very stable solution."
Datto Cloud Continuity could improve its pricing scheme, as some clients are unhappy with the current three-year contract requirement. Instead, offering a one-year contract option would be more favorable.
Additionally, enhancing their RMM capabilities, similar to ConnectWise, would allow Datto to dominate the MSP space. While Datto covers various functions such as RMM, security, network hardware, and backup, there is room for improvement in terms of focusing on signatures of malicious software in the cloud and operating system update management.
A better understanding of steps to protect clients from zero-day attacks and business email compromise would be beneficial. It is important for Datto to maintain its security-minded management and product development team, even as a public company, to stay true to its original vision of being an MSP-only company.
- "The fact that Datto Cloud Continuity is not cheap is one of the aspects that I don't like about the product, making it an area where improvements are required."
- "The product's scalability features could be even better."
- "They are now providing the device instead of selling it, while wanting their users to sign a three-year contract, and this is something which my clients don't like...I dislike the fact that signing a three-year contract is required."
