Service and Support
Customers find ACL Analytics service highly effective and supportive, with efficient technical assistance. They report prompt responses on most issues, although major technical resolutions can take up to eight hours. Some users experience slower response times, leading to mixed ratings. Generally, technical support proves helpful, with a strong community enhancing user experience. However, some regions like Egypt face delays, impacting satisfaction. Users appreciate having their questions and issues addressed adequately by the support team.
Deployment
Users found ACL Analytics' initial setup to be straightforward and simple, often taking less than five minutes. Deployment typically involved one to two resources with no need for extensive maintenance. Users noted that deployment could be challenging when training wasn't systematic or complex formulas were involved. Organizations highlighted the importance of management support. The setup process included installation, database connectivity, data extraction, and automation. Most users managed deployment easily with basic computer knowledge and proper planning.
Scalability
Users report a mixed experience with ACL Analytics scalability. Some users, dealing with substantial files, rate it highly, noting its ability to adjust based on user count. Others highlight limitations and potential crashes if thresholds are exceeded. Although several users point out that they have not encountered difficulties, some feel limited by its vendor constraints, impacting their ability to make necessary adjustments. Each company's experience with managing user numbers seems to influence their perception.
Stability
Users indicate ACL Analytics maintains a high level of stability, with ratings mostly at or near ten. Occasionally, large query inputs cause minor issues, resolved quickly. Minimal performance disruptions occur, notably during Excel extraction. Downtimes are rare and can be mitigated through secondary node configuration. Users suggest acquiring additional storage for efficient analytics. Time-based system reliance is noted, but ACL Analytics generally performs without significant interruptions or reliability concerns.