Choosing an ERP Solution: What Do Users Look For?

At IT Central Station, 3,277 users follow the ERP category -- which includes product reviews and questions published by enterprise tech professionals.

Since the beginning of 2017, our ERP reviews have been viewed over 25,560 times.

Our users discuss and provide expert feedback on the various criteria needed in an ERP solution, such as:

• Time required for implementation.

• Functionality.

• Type of data infrastructure required.

• Alignment with business-specific requirements.

Most recently, our users engaged in a discussion about choosing an ERP tool:

Read the full Q&A here.

Iuri Sampaio, Business Analyst at a Transportation Company with 1,001-5,000 employees:

“Interfaces with third parties and legacy is a critical criterion that an ERP must support. Otherwise, implementations and day to day activities can become procrastination and nightmares with project delays.”

Hayden McCall, Managing Director at an Analyst Firm with 51-200 employees:

“Success will be determined by the extent to which you have your senior leadership, from the top down, on board with the initiative. They need to fully understand why the project is being undertaken, the business case behind key requirements and then back that up with sufficient budget and resources to deliver. Evaluating all of that first is the priority.”

Brett Garlick, Director - Human Resource Services at a Financial Services Firm with 1,001-5,000 employees:

1. Functionality

2. Responsiveness

3. Ease of Use

4. Long Term Relationship with the Vendor

Khaled Kessali, Global IT Project Manager at a Tech Services Company:

“It depends on the strategy, the size of the enterprise, legacy ERP software proprietary or open source of the company. Whatever the solution is, I will suggest finding a solution based on the cloud. The hybrid solution is the most adequate solution to start with for the public cloud. By moving their data centers to the cloud, companies may focus on their own business. Not on IT infrastructure.”

Paulo Sérgio Amaral, ICT Consultant, UNDP: 

“Supplier capable, a supplier with a methodology for implementation, user-friendly, integration, training, human resources and key users, infrastructure, gaps, support, migration, adherence to the company business, support for BI tools, good level of problem solving and updates, adherence to current tax regulations and changes.”

Govind Sarda, Industry Analyst at a Transportation Company with 1,001-5,000 employees:

1. At what extent the concerned ERP system has the capabilities to meet business specific requirements.

2. Cost and time of implementation.

3. Support and sustainability of the ERP system.

4. Existing reporting capabilities. 

Read more user feedback on ERP tools from Q2 2017.