2019-08-27T13:58:00Z
Davina Becker - PeerSpot reviewer
Content Editor at PeerSpot
  • 10
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When using an RPA solution, what process was the easiest for robots to automate?

When implementing an RPA solution within your organization, what did you find to be the easiest process to automate, and why? 

Were you expecting the process to be easy? If not, what made it easy?

Do you think the process would have been easy with any vendor or only the vendor who you implemented with?

12
PeerSpot user
12 Answers
MA
Pre-Sales Engineer at a tech company with 1,001-5,000 employees
Real User
2021-11-08T11:36:17Z
Nov 8, 2021

When we chose the processes, we considered 2 argument: complexity of processes and their financial benefits.


If we talk about complexity of processes, so we considered:


1) Number of system


2) Number of actions (screen forms)


3) Number of decision


4) Number of parts of the process that are fully digitized


If we talk about financial benefits, so we considered:


1) Number of transactions


2) Duration of transactions


And then we chose the process with a heavy workload (Number of transactions*Duration of transactions) and low complexity (at first number of parts of the process that are fully digitized)


For example, creating a sales order or creating reports

Search for a product comparison in Robotic Process Automation (RPA)
Jack Frano - PeerSpot reviewer
Principal at Adaptive Growth, Inc
Reseller
Top 5
2021-11-09T16:21:41Z
Nov 9, 2021

Tasks that are repetitive are the ones to focus on.

Yaniv Straus - PeerSpot reviewer
Delivery Manager at Delek
Real User
2019-08-29T06:53:53Z
Aug 29, 2019

The easiest to automate was to download a report from one system and upload it to another. It was easy since both systems are simple and stable.
I was not expecting it to be that easy, however both systems have great performance and they react to the default speed of our Kryon solution without the need to fine-tune it.

Real User
2019-08-29T07:34:44Z
Aug 29, 2019

-Easy to data entry process web scraper
-Reading pdf
-String manipulation
-Mail reading
-Excel process
-Use cases in websites.

MA
Sales Director -Digital Transformation with 51-200 employees
User
2019-08-29T13:57:55Z
Aug 29, 2019

-Data Entry
-Email reading
-Data monitoring for payments
-Shipment status

What made it simple is rule base, low number of application, no Citrix, no handwritten, no exceptions.

Based on my experience, the easiness comes from the type of processes itself and not from the vendor.
However, the vendor with builtin AI like ML, Computer vision ,NLP can deliver faster medium and complex processes.

NR
Director of Information Management and Development at a financial services firm with 501-1,000 employees
Real User
2019-08-29T09:59:43Z
Aug 29, 2019

We have implemented unattended robotic process automation.

We found the following factors affecting the automation complexity:

1. Number of operational systems involved in the process
2. Number of required transactions
3. Number of stages in the flow
4. The number of branches in the process – conditions that cause the flow to split.
5. The complexity of exceptions handling.
6. Quality of cooperation with the involved business partners.

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GS
IT Lead at a financial services firm with 1,001-5,000 employees
Real User
2019-09-03T22:29:54Z
Sep 3, 2019

1. Process that is already 100% electronic (no paper)
2.Process that is standardized
3. Process that is not expected to change in the near future
4. Process follows a workflow (defined steps to execute)

RN
system engineer at Tata Consultancy Services
Real User
2019-08-30T06:18:10Z
Aug 30, 2019

As per my experience in process automation. I have come across easy and difficult processes to automate.

When I say easy, it all depends on how stable the application you are automating is, understanding the requirements, and implementing all cases. Also, the best practices that I followed made processes easy to automate. Difficult processes that I came across where there was a change in requirements and application screen constantly made it a bit difficult to automate.

RS
Senior Project Manager | emids Technologies at a tech services company with 1,001-5,000 employees
User
2019-08-29T10:24:30Z
Aug 29, 2019

When implementing an RPA solution within your organization, what did you find to be the easiest process to automate, and why?
Answer: Process which is very routine and not many patterns in the input data. This would create a positive impact within the organization which will help to automate more processes.

Were you expecting the process to be easy? If not, what made it easy?
Answer: Not necessary. If there is an opportunity, we will simplify the process.

AJ
Head of Process Innovation and Robotic Automation at Prolifics
Real User
2019-09-19T03:23:54Z
Sep 19, 2019

RPA as a tool has evolved significantly in recent years to become more of a “intelligent strategic” automation tool compared to its predecessors which were more inclined towards tactical automation.

Process selection is typically based on enterprise maturity and the skillset at hand.
 If organization has already evaluated RPA and now wants to roll out automation across its departments, then the first criteria is to do a detailed process discovery to understand the classification of the processes (core vs non-core). Noncore processes are a better suited candidate to start with as the risk associated is low.
 If the organization is starting on RPA journey and wants to decide on the type of processes that should be used for RPA then it should consider processes which are linear in nature and has a fixed set of steps, low is exceptions and are well controlled, provide immediate benefit to a human resource, are standardized in terms of data exchanges, are not required to dynamically generate or consume data et are a good candidate.

Criteria listed in the second bullet are typically considered in what we call as a jump-start engagement. Post the jump-start, canvas widens to consider a lot more variables for selection. The below blog provides good information on selection for jump-start.
https://www.prolifics.com/blog/rpa-getting-your-jump-start-right

To control the implementation, key is to control the requirement and hence the design. If the design is stable, then the implementation can be controlled. Hence as a start, our every RPA engagement utilizes an automation analyst who ensures that the models are well crafted before developers fly-in. This is key to ensure a successful project.

As I belong to a service provider, so I will like to refrain from “Do you think the process would have been easy with any vendor or only the vendor who you implemented with?”.

OM
Infrastructure Manager at a financial services firm with 10,001+ employees
Real User
2019-08-29T13:12:00Z
Aug 29, 2019

The easiest processes to automate were the manual processes requiring no human judgement, with few dependent systems like legacy systems. We were somewhat expecting the process to be easy. Access to few or null systems made it easier as well as the logic of the automation. I don't think the process would have been easy with another or any vendor. Vendors make simpler and easier implementations more difficult.

DM
Alliances&Channels Director - Brazil at Software AG
MSP
2019-08-28T19:15:48Z
Aug 28, 2019

It's important to include Kryon on your radar. That is the one I work with today.

Related Questions
Jul 14, 2022
Hi community, I'm required to create an RPA complexity matrix template to estimate our process/es. Can anyone explain what is it and how I can approach it? Thanks in advance for your help!
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Hi @Nilesh Pawar ​@Venkateswarlu Paturu ​@Celestine ​@Ram Chenna ​@Biswajit Mohanty ​@Okay Akdeniz, Can you please provide your inputs to @Nagesh Y ​ on creating an RPA complexity matrix template? I really appreciate your help.
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Hi @Nagesh Y​, One of our PeerSpot experts @Nilesh Pawar ​had shared the below article. I hope it gives you some insights:  https://www.peerspot.com/artic...
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Director of Community at PeerSpot (formerly IT Central Station)
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Hi peers, Can you please share 2-3 top pain points you've been experiencing during the Robotic Process Automation (RPA) solution purchase?  Have you been able to overcome them? How? Thanks in advance for sharing your experience.
2 out of 3 answers
reviewer1427238 - PeerSpot reviewer
Dir., Resource Management Systems and Data at a healthcare company with 10,001+ employees
Jun 30, 2022
Our main pain points have been: 1) Not building in all the 'what ifs'. A BOT is expecting certain values in a given field. If the expected value is not met, the Bot needs to maneuver around it, not stop the process. The process should include writing an exception and keep going. We learned the hard way that we didn't know all those exceptions - until they happened.    2) Train the BOT to keep you posted on what they have/have not done. Don't wait until the file/output is late to try to figure out what happened. Stay informed!  We love our BOT, and it has allowed us to function as Humans at a higher level - we would not want to go back.
PW
Project Manager at a tech services company with 51-200 employees
Jul 1, 2022
1. Unexpected exception. Customers are usually familiar with normal processes, but it is difficult to enumerate all exceptions during requirements analysis. When a new exception occurs, it can be catastrophic in a production environment. 2. Unexpected changes. RPA depends on third-party apps, but they do not depend on RPA, especially for external applications. RPA responds passively to their changes. Unknown exceptions should be handled by human, and bots should be improved at the same time. But to be honest, it will affect user experience and ROI.
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