Please share with the community what you think needs improvement with ManageEngine Desktop Central MSP.
What are its weaknesses? What would you like to see changed in a future version?
I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons.
When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time. If you are clicking on the OU of the store, you should be able to choose which store you want to add that user to, and the information should populate right through. There are some features that are not going through. For example, if the user is a cashier or a sales person and as soon as you set the information it can populate automatically. This would limit the need for additional inputting or configuring the information user.
I am an advocate of the solution, but at the same time, I'm also a devil's advocate. Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor. But in terms of 24/seven, they do have a community support and an online chat bot and other things, but the human support is only available from them 24/five. That is one area that the vendor can improve. In the next release or next update, they literally started supporting quite a lot of environments, so they do support all flavors of Windows, Macs, Linux and other platforms. I would like to see more in the SaaS tool. The one that is missing is the software deployment for Linux platforms. And I reckon that's already in the next release, but if they can speed it up that would be good.
An area that could be improved is the licensing model for the OS deployment. In the next release, I would like to see some adaptation to Microsoft security policies. If Desktop Central could adapt these security policies and make sure they are being applied to clients and servers and so on, that would add a lot of value.
The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space. But, the international teams are very helpful across their different domains from analytics to asset and infrastructure.