2021-05-28T22:00:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What needs improvement with ManageEngine Desktop Central MSP?

Please share with the community what you think needs improvement with ManageEngine Desktop Central MSP.

What are its weaknesses? What would you like to see changed in a future version?

5
PeerSpot user
5 Answers
Santiago Mantilla - PeerSpot reviewer
Senior Information Technology Security Consultant at a tech services company with 1-10 employees
Consultant
Top 5
2022-05-29T13:26:29Z
May 29, 2022

I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons.

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YN
Senior Service Desk Analyst at a tech vendor with 10,001+ employees
Real User
2021-12-30T22:17:27Z
Dec 30, 2021

When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time. If you are clicking on the OU of the store, you should be able to choose which store you want to add that user to, and the information should populate right through. There are some features that are not going through. For example, if the user is a cashier or a sales person and as soon as you set the information it can populate automatically. This would limit the need for additional inputting or configuring the information user.

Kris S, MIITP CITPNZ - PeerSpot reviewer
Product Manager at a tech services company with 11-50 employees
Real User
Top 5
2021-11-19T12:30:00Z
Nov 19, 2021

I am an advocate of the solution, but at the same time, I'm also a devil's advocate. Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor. But in terms of 24/seven, they do have a community support and an online chat bot and other things, but the human support is only available from them 24/five. That is one area that the vendor can improve. In the next release or next update, they literally started supporting quite a lot of environments, so they do support all flavors of Windows, Macs, Linux and other platforms. I would like to see more in the SaaS tool. The one that is missing is the software deployment for Linux platforms. And I reckon that's already in the next release, but if they can speed it up that would be good.

Mohamed Sabry Elgendi - PeerSpot reviewer
Cloud Solutions Architect at a philanthropy with 51-200 employees
Real User
Top 10
2021-11-05T07:13:00Z
Nov 5, 2021

An area that could be improved is the licensing model for the OS deployment. In the next release, I would like to see some adaptation to Microsoft security policies. If Desktop Central could adapt these security policies and make sure they are being applied to clients and servers and so on, that would add a lot of value.

Letsogile-Baloi - PeerSpot reviewer
CEO at IMART OFFICE CONSULTANTS
Reseller
Top 10
2021-05-28T22:00:00Z
May 28, 2021

The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space. But, the international teams are very helpful across their different domains from analytics to asset and infrastructure.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
May 29, 2022
Hi Everyone, What do you like most about ManageEngine Desktop Central MSP? Thanks for sharing your thoughts with the community!
2 out of 5 answers
Letsogile-Baloi - PeerSpot reviewer
CEO at IMART OFFICE CONSULTANTS
May 28, 2021
The interface is intuitive, easy to use, and has a low learning curve.
Mohamed Sabry Elgendi - PeerSpot reviewer
Cloud Solutions Architect at a philanthropy with 51-200 employees
Nov 5, 2021
Easy to manage and it looks good.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
May 29, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 5 answers
Letsogile-Baloi - PeerSpot reviewer
CEO at IMART OFFICE CONSULTANTS
May 28, 2021
This product has an easy setup, good support, and a good price.
Mohamed Sabry Elgendi - PeerSpot reviewer
Cloud Solutions Architect at a philanthropy with 51-200 employees
Nov 5, 2021
This product is very cheap compared to others. There are a lot of add-ons available, which means the product is very flexible.
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