2021-05-28T22:00:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What is your experience regarding pricing and costs for ManageEngine Desktop Central MSP?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

5
PeerSpot user
5 Answers
Santiago Mantilla - PeerSpot reviewer
Senior Information Technology Security Consultant at a tech services company with 1-10 employees
Consultant
Top 5
2022-05-29T13:26:29Z
May 29, 2022

ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America. This application has a web console, and this console show only the features acquired by the customer when they purchased the application. For example, ManageEngine Desktop Central MSP has three versions, Professional, Enterprise, and UEM. The UEM is the most complete solution. However, when the customer needs a vulnerability manager, the customer has to purchase this feature. It's not incorporated in the more complete version, and the customer needs to pay to enable this feature.

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NN
Administrador Sistemas VMware at a tech services company with 10,001+ employees
Reseller
2021-12-20T16:34:00Z
Dec 20, 2021

When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved. It was something that the customer thought he was buying and we did as well. When we start to work with the solution, we found out that only five machines or 10 machines had that license, and not the 600. The price ended up being a bit expensive because it didn't cover the entire part of computers that the company originally thought.

Kris S, MIITP CITPNZ - PeerSpot reviewer
Product Manager at a tech services company with 11-50 employees
Real User
Top 5
2021-11-19T12:30:00Z
Nov 19, 2021

ManageEngine Desktop Central MSP is very, very reasonable compared to the market based on multiple solutions that we review. ManageEngine sits in the easy to afford category for any organization, it's not too expensive and it's pretty affordable based on the organization's needs and demands. There is just the annual subscription fee. The annual subscription comes with the default annual maintenance and support contract services. But there are some other people who don't have as much resources. They might seek out professional or implementation services if the customer needed additional services, and those are charged accordingly based on the scope of work involved and any training that's required. But most of the customers are quite comfortable and they get it all done by themselves.

Mohamed Sabry Elgendi - PeerSpot reviewer
Cloud Solutions Architect at a philanthropy with 51-200 employees
Real User
Top 10
2021-11-05T07:13:00Z
Nov 5, 2021

This product is very cheap compared to others. There are a lot of add-ons available, which means the product is very flexible.

Letsogile-Baloi - PeerSpot reviewer
CEO at IMART OFFICE CONSULTANTS
Reseller
Top 10
2021-05-28T22:00:00Z
May 28, 2021

This product has an easy setup, good support, and a good price.

Learn what your peers think about ManageEngine Desktop Central MSP. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
May 29, 2022
Hi Everyone, What do you like most about ManageEngine Desktop Central MSP? Thanks for sharing your thoughts with the community!
2 out of 5 answers
Letsogile-Baloi - PeerSpot reviewer
CEO at IMART OFFICE CONSULTANTS
May 28, 2021
The interface is intuitive, easy to use, and has a low learning curve.
Mohamed Sabry Elgendi - PeerSpot reviewer
Cloud Solutions Architect at a philanthropy with 51-200 employees
Nov 5, 2021
Easy to manage and it looks good.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
May 29, 2022
Please share with the community what you think needs improvement with ManageEngine Desktop Central MSP. What are its weaknesses? What would you like to see changed in a future version?
2 out of 5 answers
Letsogile-Baloi - PeerSpot reviewer
CEO at IMART OFFICE CONSULTANTS
May 28, 2021
The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space. But, the international teams are very helpful across their different domains from analytics to asset and infrastructure.
Mohamed Sabry Elgendi - PeerSpot reviewer
Cloud Solutions Architect at a philanthropy with 51-200 employees
Nov 5, 2021
An area that could be improved is the licensing model for the OS deployment. In the next release, I would like to see some adaptation to Microsoft security policies. If Desktop Central could adapt these security policies and make sure they are being applied to clients and servers and so on, that would add a lot of value.
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