2021-08-04T18:49:08Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with IntelliFlash?

Please share with the community what you think needs improvement with IntelliFlash.

What are its weaknesses? What would you like to see changed in a future version?

2
PeerSpot user
2 Answers
CS
IT Manager at a agriculture with 1,001-5,000 employees
Real User
Top 20
2021-08-24T18:31:49Z
Aug 24, 2021

Once you started pushing it, it would start to not respond properly and then we would have to reach out to support, to try to figure out where these issues came from. They couldn't tell us where the problems were. Their advice was simply to take some load off and then it would work fine. Sometimes there was imprecise information. If there's an issue with the system, to kind of pinpoint where the issue was coming from, for example, if it was network latency or a load link to a VM or load link to some kind of switch, it would have been helpful to know. I know they can't look at all the networks, however, as the solution is connected to VMware and the SAN and the switch, there should be more information on the system. I can't pinpoint anything, which is a problem. Their reporting needs to be much better.

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HM
Lead Systems Engineer at a retailer with 5,001-10,000 employees
Real User
Top 20
2021-08-04T18:49:08Z
Aug 4, 2021

I wouldn't say I like anything about this solution. We are looking for a replacement with Dell EMC and Pure Storage. Tegile's performance, support, and features are horrible. It's going down. Multiple companies have bought it. It looked okay at one point in time, like four years ago. Even though it wasn't one of the best, it still looked okay. Since the management has changed several times, it looks like it's going down the drain. Performance is horrible now. Our original intent was to buy new storage in about two years. But since it became a critical urgency for us, we decided to purchase a new one in two or three months. It would be better if they improved the codebase. We have issues very often with their code, and I think that is the main pain point. The hardware is also horrible because we have either a controller failure or a SATADOM failure very often. Now and then, we also have a disc failure. They have to get their act together. They have to make sure their hardware is robust, they have to make sure their code is good, and then we can think about new features and functionality. First, make the unit run properly, and then we can think about additions. Obviously, their support has to be knowledgeable. Because when I told them, "we have latency issues, come troubleshoot it for us," nobody came. But if we tell them that "we need to do a firmware upgrade," then they are like, "okay. Let's do a firmware upgrade." They will come to do the firmware upgrade, and then they will go. But with the firmware upgrades, you might never know when it works properly and when it doesn't work properly. If there is a disc that needs to be replaced, and we ask them to replace it, they'll say, "okay, just share the remote station with us, and we'll run some commands, and we'll validate which disc is faulty. If it's really faulty, we will send the disc. We do that, and then they find the faulty disc and send a replacement. They will do these minor things. But that's not what we are looking for. We are looking for more features and more functionality. Like if there is latency, try to help us out and help the customer find where the latency is. It doesn't necessarily have to be only with SAN storage. It might be a configuration issue, or it might be something else. So, you should help the customer find where the issue is. Unfortunately, that is not what we are getting from them. So they have to improve that a lot.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Aug 24, 2021
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
HM
Lead Systems Engineer at a retailer with 5,001-10,000 employees
Aug 4, 2021
I think we pay around 100 grand per year for three arrays or four arrays.
CS
IT Manager at a agriculture with 1,001-5,000 employees
Aug 24, 2021
I'm not sure of the exact pricing. Over three years, the support might have been in the ballpark of $15,000. We bought the solution itself outright.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Aug 24, 2021
If you were talking to someone whose organization is considering IntelliFlash, what would you say? How would you rate it and why? Any other tips or advice?
See 2 answers
HM
Lead Systems Engineer at a retailer with 5,001-10,000 employees
Aug 4, 2021
I would tell potential users not to implement Tegile. We are leaning towards Pure Storage. We found it more stable when we did our research, and many people seem to be happy with it. It looks like the management will make the final decision, and we should be going towards Pure. On a scale from one to ten, I would give IntelliFlash a one.
CS
IT Manager at a agriculture with 1,001-5,000 employees
Aug 24, 2021
We are a customer and an end-user. The solution is now out of support, however, we were using the most recent version of the product. I tell my guys when they're looking for a solution, is focus on the technology, of course, and focus on the SLA and the response time. The difference between what I have now and the current solution is the response time. If I made a call now, in less than 10 minutes we get a level three engineer. That's important. As much as I have great IT sys admins and they can resolve anything, sometimes it's just about being able to call at any time and have somebody there that knows what he's talking about and is able to help us from a level three perspective. I'd rate the solution at a seven. It's a good product, however, their technical support is very bad.
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