IT Manager at a agriculture with 1,001-5,000 employees
Real User
2021-08-24T18:31:49Z
Aug 24, 2021
We are a customer and an end-user. The solution is now out of support, however, we were using the most recent version of the product. I tell my guys when they're looking for a solution, is focus on the technology, of course, and focus on the SLA and the response time. The difference between what I have now and the current solution is the response time. If I made a call now, in less than 10 minutes we get a level three engineer. That's important. As much as I have great IT sys admins and they can resolve anything, sometimes it's just about being able to call at any time and have somebody there that knows what he's talking about and is able to help us from a level three perspective. I'd rate the solution at a seven. It's a good product, however, their technical support is very bad.
Lead Systems Engineer at a retailer with 5,001-10,000 employees
Real User
2021-08-04T18:49:08Z
Aug 4, 2021
I would tell potential users not to implement Tegile. We are leaning towards Pure Storage. We found it more stable when we did our research, and many people seem to be happy with it. It looks like the management will make the final decision, and we should be going towards Pure. On a scale from one to ten, I would give IntelliFlash a one.
Western Digital through its IntelliFlash arrays delivers high-performance storage with a complete range of features and connectivity options, including inline compression and deduplication, application and VM consistent snapshots, replication, RAID, data encryption, VMware vCenter integration, and multi-protocol support for SAN (FC, iSCSI) and NAS (NFS, SMBv3). IntelliFlash arrays deliver high availability through dualredundant and hot-swappable components, active/active or active/passive...
We are a customer and an end-user. The solution is now out of support, however, we were using the most recent version of the product. I tell my guys when they're looking for a solution, is focus on the technology, of course, and focus on the SLA and the response time. The difference between what I have now and the current solution is the response time. If I made a call now, in less than 10 minutes we get a level three engineer. That's important. As much as I have great IT sys admins and they can resolve anything, sometimes it's just about being able to call at any time and have somebody there that knows what he's talking about and is able to help us from a level three perspective. I'd rate the solution at a seven. It's a good product, however, their technical support is very bad.
I would tell potential users not to implement Tegile. We are leaning towards Pure Storage. We found it more stable when we did our research, and many people seem to be happy with it. It looks like the management will make the final decision, and we should be going towards Pure. On a scale from one to ten, I would give IntelliFlash a one.