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Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What do you like most about ManageEngine Desktop Central?

Hi Everyone,

What do you like most about ManageEngine Desktop Central?

Thanks for sharing your thoughts with the community!

PeerSpot user
12 Answers
Leonardo Moraes - PeerSpot reviewer
IT Manager at a tech services company with 5,001-10,000 employees
Real User
Top 10Leaderboard
26 February 21

The initial setup is pretty straightforward.

Network Administrator at a maritime company with 10,001+ employees
Real User
Top 10
23 December 20

What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.

Manager of Information Technology at a engineering company with 201-500 employees
Real User
Top 10Leaderboard
18 November 20

It's a complete product that allows you to remote troubleshoot, has an inventory of systems.

reviewer1423716 - PeerSpot reviewer
IT Systems Manager at Algorythma
Real User
20 September 20

The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way.

Abbasi Poonawala - PeerSpot reviewer
User at Bank in KSA/JPMORGAN
Real User
Top 5Leaderboard
04 August 20

The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine.

PeerSpot user
Systems Administrator at a manufacturing company with 501-1,000 employees
Real User
02 August 20

ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it.

Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
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reviewer1394517 - PeerSpot reviewer
IT Manager at The White Family Companies, Inc.
Real User
24 July 20

Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers.

Dario Podhorski - PeerSpot reviewer
System Administrator at Vodovod Osijek
Real User
24 July 20

Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems.

Chief Information Security Officer at a retailer with 1,001-5,000 employees
Real User
23 July 20

Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.

reviewer1394538 - PeerSpot reviewer
Product Manager - Solution Architect at iOCO
Real User
23 July 20

The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable.

Assistant Manager at Muscat Pharmacy & Stores LLC
Real User
02 August 19

The most valuable feature of this solution is the Patch Management.

IT Projects Manager at a energy/utilities company with 51-200 employees
Real User
28 January 19

ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth.

Related Questions
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Dec 01, 2021
Which is better and why?
2 out of 5 answers
Sumit Dubey - PeerSpot reviewer
Technical Lead at HCL Technology
23 November 21
My recommendation is to use MS Intune as a solution and you can drop both SCCM and ManageEngine Desktop Central.  Intune is the best solution for managing mobile devices and endpoints. You can also manage your servers but there will be some difficulty in managing on-premises servers. 
User at a healthcare company with 501-1,000 employees
24 November 21
Quest's Unified Endpoint Management - please have a look at this solution: easy to manage, best for mass task deployment, comprehensive and customized reporting.
Netanya Carmi - PeerSpot reviewer
Content Manager at PeerSpot (formerly IT Central Station)
Nov 17, 2021
How does Microsoft Intune compare with ManageEngine Desktop Central? Which would you choose and why?
See 2 answers
Manager, Information Technology Support at Innoveo
25 October 21
Hi . I use both systems . Intune is simply too good to configure a system via autopilot and enforce AD/ Azure AD policy whereas Desktop Central is excellent for patching  Desktop Central is great for patch deployment and software deployment but falls short on many other fronts like correctly reporting information - I had to raise tickets to their support to get it fixed  Intune too has its issues - I does not have an inventory reporting functionality The company portal is an app which has to be installed on the endpoint . The reporting mechanism is not on par with Desktop Central.  DC does not have the OS deployment capability ( OS Deployer is an add on) whereas Intune has the Autopilot capability built into the system to remote install the laptop including enabling bitlocker encryption DC has strong patch deployment capability whereas its bit vague on Intune This list goes on so Im stopping here 
Janet Staver - PeerSpot reviewer
Tech Blogger
17 November 21
ManageEngine has a great patch management feature. It is actually one of my favorite features because it allows you to approve or decline whichever windows or third-party patches you want. You can also schedule them during off hours, force reboots, or even wake devices up for patching. ManageEngine also has a very small yet powerful installation file, which I found very easy to deploy across the network even though I have several remote locations. Considering that ManageEngine is a multi-asset and IT process manager, it enables you to effectively manage all of the assets very well and has a very intuitive and dynamic interface. One thing I dislike about ManageEngine is their software deployment tools. It’s great for mass deployments but I wish it included one-off deployments to a single computer. Also, in order to enable the file transfer option when you are using it for the first time, you have to install a plugin. Sometimes the control center can be a little slow, too. Microsoft Intune is robust and it allows you to deploy applications to its enrolled devices. This makes it a beneficial solution in asset management and also patching machines. It also gives you the ability to restrict user actions on their machines, which I find to be very helpful from a security standpoint. In general, Microsoft Intune’s enrollment process on devices is straightforward and easy. You can set policies, and administrators are able to guide users on how to enroll their machines. One major downside of Microsoft Intune for me is that it has inferior and poor quality device reporting. Conclusion:Overall, I would recommend ManageEngine because not only is it a well-developed tool, but it also provides an excellent adaptation to its interface, and I have found its implementation and use to be nothing less than exceptional.