What processes can't be automated just yet? What improvements to those limitations can we expect in the next 5-10 years?
Most importantly - what are some things that RPA cannot do?
The top RPA tools in the industry strive to reduce limitations by expanding RPA capabilities and engineer their products to more greatly integrate with complementary products, like AI and ML, but limitations still ...
Head of Process automation at a financial services firm with 1,001-5,000 employees
18 September 19
- User cannot launch RPA-robot. It is suitable for scheduled back-office processes. Some vendors offer tools for immediate scheduling also but it is quite expensive (license per user). RDA tools are of course suitable for this kind of processes. Maybe RPA and RDA will get closer in the future and license models will be more attractive.
- RPA is quite vulnerable to UI-changes, for example. It is possible that someone will in the future develop some kind of ai-component for automatic change management but I think this is still something that we just have to accept.
Theoretically anything can be automated but the real question is what should be automated with RPA solutions based on the current state of these technologies. Typically activities that are not rule-based and repetitive should not be automated because you will not generate the benefits you are looking for. Further, there should be sufficient volumes in the activity or process to justify RPA investment. One should also look at alternatives to RPA including ERP and packaged software solutions which can provide you with a more holistic automated solution but may be much more expensive. There are advancements in RPA technologies with the most recent being the integration of AI with RPA that will improve in the coming years as AI solutions mature.