I've been using their product for a while on different teams. Each team has a different use case. In my current role, we use Clarizen less for project management and more for deliverable tracking, which is to say our bill of materials. So we're using Clarizen basically to create the custom objects. We created a module to track our assets, deliverables, attributes, and metadata along with those assets that we're capturing. It's kind of like a repository or a content library, if you will. From there, I'm able to generate different types of reporting. For example, we're auditing our asset library to determine how we can apply our current inventory to the marketing campaigns for the next fiscal year. Based on our campaign framework, our team is reviewing content, tracking notes, and using scoring to see if it's a fit or not for the next fiscal year's campaign. Then, I'll generate reports about exactly where it falls into that campaign framework and identify gaps that need to be filled. Our team is not using to track a project from kickoff to completion so much anymore. When we first started using the product, it had this kind of use case. Our creative team was using Clarizen to kick off projects and track them through completion and delivery. They also used it to create templates and that sort of thing. We're not using it to share and centralize resources either. Teams are using it like that, but not in our specific use case. We use Agile for resource planning and do our capacity planning in JIRA. It shows Clarizen's flexibility that we can still use the tool even though its primary function is project workflow. We can get used to it as acting more like a content library. I feel like Clarizen is more customizable and configurable than some of the other marketing tools we've used within Dell. It's definitely what we use as our single source of truth in terms of what we want to track out of it. So I think it's very flexible in that regard.
Clarizen's price is very competitive. As we scaled, we were able to lock in very competitive rates, so we don't have any complaints about the user licensing fees that we're paying right now. I don't manage the financial side anymore, but I think Clarizen offers some additional premium services. For example, there is something called the Customer Success Plan, which is a higher level of customer service support. It also includes professional services hours if we need Clarizen consultants to help us with more advanced configurations of the tool.