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Zscaler Zero Trust Exchange Platform pros and cons

Vendor: Zscaler
4.2 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

Zscaler Zero Trust Exchange Platform is praised for its excellent scalability and stability.
It provides seamless and secure remote access, eliminating the need for traditional VPNs.
Its advanced security features include Internet Access and Private Access, ensuring comprehensive data protection.
Zscaler Cloud DLP effectively prevents data loss and comes with valuable built-in templates for ease of use.
The service's scalability is highly rated, allowing easy implementation and management across various environments.

CONS

Zscaler Zero Trust Exchange Platform has latency and performance issues, particularly with non-client connectors.
The cost is high and may not justify the pricing given the features available.
Zscaler Zero Trust Exchange Platform lacks granularity in control, making it difficult to manage rules and processes.
Support and documentation need improvement to handle configuration complexities and provide better assistance.
Licensing costs can be high and complicated, with a per-user, per-module model that requires clarification.
 

Zscaler Zero Trust Exchange Platform Pros review quotes

Vibin Thomas - PeerSpot reviewer
Technical Team Lead - Content Security at Valuepoint Systems
Mar 28, 2026
Overall, Zscaler Zero Trust Exchange Platform, especially Zscaler Private Access, has been a strong and reliable solution for enabling secure access without any need for traditional VPNs.
Zaheer_Khan - PeerSpot reviewer
Cybersecurity Senior Program Manager at Dayforce
Feb 4, 2026
Subsequently, after this, there is a huge reduction, as the vulnerabilities, especially the security bugs that were coming prior to Zscaler Zero Trust Exchange Platform, were about 20,000 to 22,000 and have come down more than 40 percent, which is definitely an advantage over the previous product.
TarunKumar5 - PeerSpot reviewer
Lead Engineer at FIS Global
Jul 29, 2025
The platform offers advanced threat protection features and embedded AI/ML capabilities, making it more proactive in blocking threats.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
903,067 professionals have used our research since 2012.
reviewer2783763 - PeerSpot reviewer
Manager, Software Development at a outsourcing company with 201-500 employees
Dec 2, 2025
From a cost perspective, I would say fair market value, and then from an efficiency perspective, I notice a very good user experience, which is easy to use with Zscaler Zero Trust Exchange Platform.
Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Jan 23, 2025
The solution is cloud-based with the latest inspection engines, which I find to be amazing.
DB
AGM IT Security at Prestige Estates Projects Ltd
Oct 2, 2024
The most valuable features of Zscaler SASE include web filtering, application control, and the private access configuration.
Pankaj-Mishra - PeerSpot reviewer
Senior IT Security Engineer at Mahindra Group
Oct 18, 2023
The customer service and support are very good.
Likhith Varma - PeerSpot reviewer
Senior Security Analyst at Areté Associates, Inc.
Nov 22, 2023
The UI is easy to use.
Bharath Kumar Gajula - PeerSpot reviewer
Network Security Architect at a consultancy with 10,001+ employees
Nov 6, 2023
It is a stable solution.
Brij Mohan - PeerSpot reviewer
Technical Lead at Happiest Minds Technologies
Oct 20, 2023
It is a very scalable solution. Scalability-wise, I rate the solution a ten out of ten.
 

Zscaler Zero Trust Exchange Platform Cons review quotes

Vibin Thomas - PeerSpot reviewer
Technical Team Lead - Content Security at Valuepoint Systems
Mar 28, 2026
From a user interface perspective, while the platform is powerful, the policy configuration and navigation can feel complex, especially for new users.
Zaheer_Khan - PeerSpot reviewer
Cybersecurity Senior Program Manager at Dayforce
Feb 4, 2026
Zscaler Zero Trust Exchange Platform probably needs to be more efficient because scanning takes a lot of time. Some vulnerabilities create issues, and when we wanted to identify the source of the vulnerabilities, specifically focusing on mobile ID and related areas, it was unable to provide assistance.
TarunKumar5 - PeerSpot reviewer
Lead Engineer at FIS Global
Jul 29, 2025
There are connection errors sometimes when users move from one location to another location, which can cause latency issues.
Learn what your peers think about Zscaler Zero Trust Exchange Platform. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
903,067 professionals have used our research since 2012.
reviewer2783763 - PeerSpot reviewer
Manager, Software Development at a outsourcing company with 201-500 employees
Dec 2, 2025
I rate it a seven because I am still working through some kinks from a performance and a support perspective.
Sumit Bhanwala - PeerSpot reviewer
architect at Tata Consultancy
Jan 23, 2025
Sometimes, support takes time since the solution has some bugs that need fixing.
DB
AGM IT Security at Prestige Estates Projects Ltd
Oct 2, 2024
The connectivity monitoring part should be included in the core license without any extra charges.
Pankaj-Mishra - PeerSpot reviewer
Senior IT Security Engineer at Mahindra Group
Oct 18, 2023
On the improvement side, when we bypass certain internet traffic types, it's currently recommended to have a one-click option, but audio and video aren't always supported. Thus, we need to bypass that kind of traffic. So, it is an area of improvement.
Likhith Varma - PeerSpot reviewer
Senior Security Analyst at Areté Associates, Inc.
Nov 22, 2023
The tool must provide IP-blocking features.
Bharath Kumar Gajula - PeerSpot reviewer
Network Security Architect at a consultancy with 10,001+ employees
Nov 6, 2023
While Zscaler supports client-initiated connections, it does not support server-initiated connections. This is a feature that Zscaler may consider adding in the future.
Brij Mohan - PeerSpot reviewer
Technical Lead at Happiest Minds Technologies
Oct 20, 2023
You won't find anything that can help you with the configuration part and other areas related to the product if you search for proper or exact details of Zscaler Cloud DLP online in very easy language.