Zoho One Reviews

Zoho One is a good family of apps in the corporate scenario. I think they have one very important thing: they listen to the user. So the experience is going to improve all the time.

Zoho One is a good application. I think there are a lot of tools that help you to make your work faster.You can automate a lot of operative work. So you can save time in making detailed and operative activities and just focus on the strategic.It's very important to have a CRM in order to make the sales process very strong. Zoho CRM has helped us to standardize the process better and to make the follow-up to the clients constantly.

I think that when you are running CRM and at the same time Zoho Analytics, and at the same time Zoho Recruit, the apps get very slow. So I think Zoho has to improve on that, to ensure that the velocity or the speed is fast, even when you are using a lot of apps at the same time.

We have been using Zoho since 2019.

I rate their support eight. I think the support is a good one, but since their support is in another time zone from Colombia, where I am, you have to wait for the support to wake up and start their work hours to ask them. That's why I give it an eight.

Positive

I think maybe 20% of the features are used regularly. It depends on the application that I'm using. We use Zoho CRM or Zoho Recruit. I think 20% is the average.I think the pricing for Zoho is good because when you pay for Zoho One, you can use all the family of apps from Zoho. So I think it's a good price. My overall rating for this product is 10.

There can be a use case in Zoho One where you want to automatically create an invoice in Zoho Books upon creating a sales order in Zoho CRM. You can put a custom trigger; instead of creating a sales order, you could create an invoice or bill when you are creating a purchase order. That is a possibility that I have worked with. You can create custom applications based on your specific requirements, as well as custom reports based on your specific requirements using Zoho Analytics. From any of the Zoho One applications, you can create reports in Zoho Analytics from the data of any of the applications. You can create a specified, specific UI according to your own preferences in Zoho Creator, and even in Zoho CRM's Canvas view, you can create a specific UI that you want your team or users to see.

The most valuable feature in Zoho One is integration. You can either use custom integration using Deluge script, or there is another tool called Zoho Flow, which is similar to Zapier, where you can use it to integrate different applications. You can create webhooks, and you can use different methods to integrate all different things. Integration capability is the field where Zoho One is used mostly.

Zoho One uses Zoho Analytics, which is among the top tools in the market for analytics, reporting, and dashboards. When you are using one of the top tools in the market for analytics and have its integration available, you can integrate with any of the Zoho One applications, which includes more than 45 applications, including CRM and Books. This provides you with high analytics capabilities, allowing you to create a report for anything, from anywhere, for any process.

The only area in Zoho One that can be improved is the support. Other than that, there are no limitations in Zoho One. There's nothing holding you back. If we can get better support, then it will be at the top; no one can even approach Zoho.

I have been working with the Zoho ecosystem for three years now, which includes Zoho One. Zoho CRM and Creator both are part of Zoho One.

Zoho One is highly stable. Most of my clients value stability, which is the reason they came to Zoho.

I haven't come across anything that is more scalable than Zoho One.

The directory or the centralized user management in Zoho One is a really helpful feature that simplifies user management. If you are an admin, that makes your life a whole lot easier.

Neutral

Most of Zoho One customers are people that have different tools, such as one for mass email sending, a second one for lead management in CRM, and a third one for social media management in Zoho Social. They want all of these tools to communicate and integrate effectively, which is why Zoho is top of the market for that. There is no other company that offers so many different tools for all different processes and specialized tools.

Their tools are specialized in their own domain; Zoho Social is top-notch, Zoho CRM is also a competitive tool in the market, and so is Zoho Books. When you have the option to integrate them, no other company offers that. I think other than Zoho, there are very few players that offer integration with such types of tools.

Zoho One is not a standalone product; it is a bundle of different Zoho applications, such as Zoho CRM, Zoho Books, and Zoho Creator, encompassing more than 45 applications. All these applications are specialized in their domains, with Zoho CRM being top-notch. Each application has its own automation capabilities, and when you integrate these things, you get an ultimate automation experience with unlimited possibilities of automating everyday tasks in Zoho One.

Zoho One is fully customizable. In Zoho One, you get more than 45 applications, which include inventory management, accounting management, and CRM, as well as Zoho Creator, which allows you to create custom applications. There is nothing holding you back for automation or customization. If in the future you want to create a separate team for accounting in a manufacturing firm, you can do that in Zoho CRM. If you want to create a separate team for IT in the future, you can do that in Zoho One. If you want to create your own store, you can use Zoho Inventory for that. There is no process that hasn't been included in Zoho One. It's a whole system; Zoho itself markets it as an operating system for businesses. In Zoho One, every process of any company can be included, either today or in the future.

On a scale of 1-10, I rate Zoho One a 9.

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