Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
Product | Market Share (%) |
---|---|
Zendesk Messaging | 4.5% |
LiveChat | 20.9% |
ChatX Live Assist 365 | 11.4% |
Other | 63.2% |
Zendesk Messaging was previously known as Zendesk Talk.
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