We needed a tool to know what the space inside of the infrastructure is like. My work was to use Zabbix to get information about the IT infrastructure in the village or in the towns that are very far from the headquarters. I had to use Zabbix to provide information with maps that the IT was working and so that the headquarters can see in real-time what the healyh of the IT infrastructure we had deployed in the electrical network is.
After this experience, I tried Zabbix in african organization based in my country and it was used to monitor the IT infrastructures in three countries, cameroon, benin and ivory coast. For the moment, Zabbix is not yet very popular here but I really appreciate it and really want to make people know that it's very simple to use.
Engineer of Telecommunication at Gold Telecom
Simple to use with a quick setup
Pros and Cons
- "The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
- "My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
What is our primary use case?
How has it helped my organization?
Zabbix has improved the daily monitoring tasks by making them easier and faster.
What is most valuable?
The feature that I find most valuable is the stateful map. In fact, the Zabbix map designing tools permit to make monitoring stateful maps with topologies similar to the reals IT network maps.
What needs improvement?
My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement.
Buyer's Guide
Zabbix
March 2023

Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: March 2023.
690,226 professionals have used our research since 2012.
For how long have I used the solution?
II have been using this product for four years.
What do I think about the stability of the solution?
It is very scalable because I tried version 5. I used 5 from 0 and I see that they have improved many things, but there is not yet this option to have an access terminal where you have many functionalities.
The scalability works fine because the community is very active. When a new version comes out, we can see that they have tried to add.
How are customer service and support?
The technical support is very quick. When I have a problem and I post it in the community, they answer me very quickly. For now, i don't need any technical support.
Which solution did I use previously and why did I switch?
In fact, even if I have looked at Nagios first, before Zabbix I did not really use it or any other monitoring solution.
How was the initial setup?
The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system.
What about the implementation team?
I implement Zabbix in-house with as outsourcing offficials webs tutorials
What was our ROI?
Zabbix exploitation has dispensed with financing frequent visits to the technical area through alerts, notifications, and stateful maps. Thus, the return on investment is more than 100%.
What's my experience with pricing, setup cost, and licensing?
Zabbix is an effective cheaper network monitoring solution because it doesn't need any ongoing cost due to licensing.
Which other solutions did I evaluate?
Before choosing Zabbix, we evaluated Nagios but we were not comfortable with notifications messages syntax and configurations.
What other advice do I have?
I would recommend Zabbix to people who want to monitor a simple network.
I have found that the literature on the website is not very easy for some people. They want to be in those to read more about Zabbix, how to install it, and what the normal problems are.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 11, 2023
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Ready to go out of the box, easy to integrate with Microsoft Office, and very robust
Pros and Cons
- "They've already added extra features, such as noise-canceling and facial recognition, which is great."
- "One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams."
What is our primary use case?
We use it to collaborate with each other internally as a company for video conferencing, meetings, teams, and those kinds of things. We implement it in customer environments as well for the same reasons, and also for eHealth solutions, for instance, in hospitals.
How has it helped my organization?
It improves the way we work, the way our customers work. With eHealth, for instance, surgeons can make appointments with patients at a distance and they can still see each other. That's very, very good.
What is most valuable?
The most valuable aspect is it's very robust. It has a lot of features and it also integrates with a lot of the Cisco hardware around it, such as Smartboards, video conferencing units, et cetera, et cetera, et cetera. It's a really robust and complete solution.
The initial setup is easy.
It's a stable solution.
We find the product scalable.
The use is very straightforward. It's actually pretty much ready to go out of the box. It's very easy to start using it, to be honest.
You can also integrate it without Microsoft Office 365 and put it in the agenda of Outlook for instance, for meetings.
They've already added extra features, such as noise-canceling and facial recognition, which is great.
What needs improvement?
One of the things we don't like is that Zabbix has a license structure with a price that is high compared to the competition. It's very high, for example, compared to something like Microsoft Teams.
For how long have I used the solution?
We have used the product since Cisco acquired it. It's been maybe ten years or so at this point.
What do I think about the stability of the solution?
The stability is great. There aren't bugs. It's not glitchy and it doesn't freeze. it's reliable.
What do I think about the scalability of the solution?
The scalability on offer is good. If a company needs to expand it, it can do so.
All of our people in the company in Europe use Zabbix for sure. That's at least 1,000. We also use it for events to stream video content, to customers, for instance, on a fairly large scale.
How are customer service and support?
Technical support is very good. We have straight contact with the Cisco technical assistance center. If there is anything that has to be changed or improved, then we can directly call them.
Which solution did I use previously and why did I switch?
We previously used Microsoft Teams. The number of possibilities in Zabbix was better than in Teams, and it also integrates very well with the hardware solutions from Cisco which was why we switched.
How was the initial setup?
In general, the initial setup is very straightforward. It's not a difficult implementation process.
There isn't much staff needed for deployment or maintenance tasks.
If more functionality is added to it, that might be a reason to use it more and more. However, as it is, at this point, we are already intensive users.
What's my experience with pricing, setup cost, and licensing?
We buy the solution yearly. I'm not very aware of what the actual pricing and the licensing are, however, I know that for extra features, there is a possibility to buy a little bit more.
Which other solutions did I evaluate?
We looked at Zoom, however, we never ended up using it.
What other advice do I have?
Currently, we use it and we implement it as a partner.
We're always on the latest version. It's automatically updated via the cloud.
I'd rate the solution at a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zabbix
March 2023

Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: March 2023.
690,226 professionals have used our research since 2012.
Application Monitoring Technical Lead at a tech services company with 10,001+ employees
Good pricing and scales well but needs better dashboards
Pros and Cons
- "The pricing of the product is reasonable."
- "The stability could be better."
What is most valuable?
The solution is open-source.
The infrastructure monitoring is great. Then, Zabbix being open-source, and with the whole platform, we have good network monitoring there. You have these ping monitors, synthetic monitors, that are really helpful.
The solution can scale well.
Technical support is great.
The pricing of the product is reasonable.
For internal monitoring and network monitoring the solution is really good.
What needs improvement?
It's open-source software, and due to that, they really don't have legacy service monitorings like APM, or build-on capabilities, and the pure part of the transaction-related data. It is good for internal network monitoring, however, it's not for the service we are monitoring, microservices.
The stability could be better.
Basically, they need to provide automated monitoring, synthetic monitoring, and then APM monitoring as well as more on microservices or technology space, maybe like Java, .NET, Datadog, et cetera - these kinds of add-on instrumentations. They need to work somewhat on the dashboard and alerting side. Dashboards are not that good. They can improve on them.
For how long have I used the solution?
With Zabbix, I just started as an open-source strategy moving from the enterprise version. It has been six months.
What do I think about the stability of the solution?
It's not extremely stable.
n terms of infrastructure, you have to tune based on your requirements. You're monitoring 1,000 or 10,000 systems, so it depends on what you're monitoring, and you have to tune it. They don't have a tuning table or sizing recommendations. However, they have the beta version of it. Certainly, on the console side, they need to improve a lot in terms of stability and performance, and bottlenecks of the product. Whatever data we process with Zabbix goes to Postgre or MySQL. Right now, we are trying to use Postgre. They are using it to do a lot of time scaling stuff so that we can support SQL data. However, it seems like they have limitations with the Postgre database.
What do I think about the scalability of the solution?
The solution is scalable. We have admins and users and 50 IT people on it. However, the systems we are monitoring are more than 10,000. You can monitor more than 10,000 UIs. That's our target.
How are customer service and technical support?
We are using the open-source version and therefore we don't get technical support. However, if someone wants to opt for it, they can get it and technical support is great, even though we haven't used it yet.
What's my experience with pricing, setup cost, and licensing?
The pricing is very reasonable. Zabbix is very cheap. Compared to other tools like Nagios and others, Zabbix is very cheap.
What other advice do I have?
If a company wants to implement the solution, I suggest they go with the latest version. It is a stable version. Preferably they should use it with the database, and not the AWS database, as it doesn't give you time scaling. You have to install your own Postgre and you can apply the time scaling feature in that. That way, you can add your data competition to Zabbix.
You have to do a lot of tuning on cache and view sizing. If your clients are on a remote site, you usually use proxies. Therefore, data will be sent to proxies, and then from proxies, it will be sent to the server.
I'd rate the solution at a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Manager at a financial services firm with 1,001-5,000 employees
Allows any number of customizations but lacks functionality for finding root causes
Pros and Cons
- "The solution allows you to configure and customize how you want to collect information from servers or other systems."
- "The solution needs to add features for finding loopholes or problems and their root causes."
What is our primary use case?
Our company is a financial organization and we use the solution to check connectivity, CPU utilization, and hard disk utilization for all of our servers. We monitor networks to learn traffic conditions. We use threshold features to compare servers or routers and find each server's size before it reaches 100%.
The solution is currently installed in our IT division. We have 6,000 employees, 50 divisions, and 500 servers. The solution monitors all firewalls including HCI, Check Point, Palo Alto, Cisco, and VMware.
What is most valuable?
The solution allows you to configure and customize how you want to collect information from servers or other systems. There are many options for any type of customization such as for servers, health checks, and traffic conditions.
What needs improvement?
The solution needs to add features for finding loopholes or problems and their root causes.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold.
Based on our use only, stability is rated a seven out of ten.
What do I think about the scalability of the solution?
The solution is definitely scalable and you get those benefits with the commercial version. We are using the freeware version right now but plan to purchase or get the premium support from the OEM.
How are customer service and support?
Technical support is not provided with the freeware version so we don't have any support activity with the OEM.
How was the initial setup?
Another team member handles setup but it is not complicated.
What about the implementation team?
We implement the solution in-house. First, we install the solution on a VM. Later, we manage the server and and install the VM there.
What's my experience with pricing, setup cost, and licensing?
The solution is open source so it is free.
Which other solutions did I evaluate?
We also have been using WhatsUp Gold for ten years. Zappix is a Linux solution and WhatsUp Gold is a Windows solution.
We have a basic license for WhatsUp Gold and have purchased upgrades. In our country, there is no local expert tied with the OEM. The support team that is provided is not acceptable to us.
The solution, SolarWinds, and WhatsUp Gold are good for monitoring servers but lack the functionality to find problems or root causes for any system, application, or service.
ThousandEyes and AppDynamics find actual problems with networks, applications, or services. We are looking more at these products because our goal is to find all loopholes.
For example, the solution or WhatsUp Gold might identify a packet loss. But ThousandEyes or AppDynamics will drill to the highest problem such as the HTML or a Cisco network problem. This approach is much more interesting.
What other advice do I have?
The solution is popular in any IT sector because it allows for any number of customizations.
Since we are using the freeware version, we do not know of other key features or how to use them. It is not necessarily the solution, but maybe instead our lack of knowledge.
Based on our use, the solution is rated a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Dec 31, 2022
Flag as inappropriateNetwork Engineer at a tech services company with 51-200 employees
Beneficial reports, reliable, useful network overview
Pros and Cons
- "I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN."
- "The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API."
What is our primary use case?
Before the deployment of Zabbix, we experienced some delays on our internet connection, we decided to deploy it and we registered all our network devices, such as switches. We turned on the firewalls in Zabbix. We linked Zabbix to Grafana to receive a more accurate graph.
How has it helped my organization?
From the use of Zabbix, we are now able to see an overview of our bandwidth consumption, a direct view of what links are being used on our backbone switches, and if there is any unusual peak of traffic on our network devices. Before using Zabbix and Grafana, we didn't have any view of the results of our network. We used to connect individually to every single device and collect the data to analyze but now, we have the opportunity to see graphs and charts of all of the network metrics.
What is most valuable?
I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN.
What needs improvement?
The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API.
For how long have I used the solution?
I have been using Zabbix for a couple of months.
What do I think about the stability of the solution?
Zabbix is very stable. The resource consumptions are okay.
What do I think about the scalability of the solution?
I cannot give too much information about the scalability features because our test environment is not very large. We have a small environment of only some firewalls and switches. We have some servers also, but we did not register them on Zabbix.
We have two users that are using this solution, the CTO and the principal network engineer.
We do not have plans to increase the solution right now but in two years we will.
How was the initial setup?
The initial setup is straightforward.
I only needed to download the application and then deploy it in the VMware Workstation, that was it. Once the virtual appliance is connected to the network, it will automatically receive access via DHCP. Lastly, we use the interface to configure specific ports, the initial deployment is quite simple.
The time it takes for the deployment takes only a few minutes.
What about the implementation team?
We only require one network engineer for the maintenance of the solution.
What was our ROI?
We have received a return on investment because the solution is free and any gains we make are profit.
What's my experience with pricing, setup cost, and licensing?
Zabbix and Grafana are both open source products, we only needed to go to their website and download the application and we began to use them. The solutions are free.
What other advice do I have?
Zabbix is a good and very cost-effective product. It does its job very well. We downloaded it for performance monitoring and it's very effective.
I rate Zabbix an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder at Art World Web Solutions
A great product with good alerts and fair price, but it needs more features and better development model, UI, and scalability
Pros and Cons
- "It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."
- "Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
What is our primary use case?
We are using Zabbix in our project for demo purposes. One of our clients is also using Zabbix. They have a data center, and they use it for internal monitoring. They are on a cloud system.
What is most valuable?
It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great.
What needs improvement?
Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way.
It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using.
The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features.
For how long have I used the solution?
I have been using this solution for three to four years.
What do I think about the stability of the solution?
It is stable up to a level.
What do I think about the scalability of the solution?
When you are growing and need to add proxies and other things, it becomes complex. To deal with this kind of complexity, more scalability features and documentation for different use cases are required.
How are customer service and technical support?
I did not connect with Zabbix support, but the client's team connected with them. I worked with the client initially, and after that, I gave them access and everything else. They directly sync up with Zabbix's support team.
How was the initial setup?
The initial setup is great. However, later on, when you are scaling it, it becomes complex.
What's my experience with pricing, setup cost, and licensing?
Its licensing is fair. It seems to be much cheaper than others.
What other advice do I have?
Zabbix is a good product. It just requires a better development model, better UI, and better scalability. It also needs more features.
I would rate Zabbix a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Officer at Kenmare Resources Mauritius
Effective monitoring, scalable, and useful online resources
Pros and Cons
- "We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
- "Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."
What is our primary use case?
We are using Zabbix in my workplace to monitor the infrastructure.
What is most valuable?
We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs.
What needs improvement?
Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier.
For how long have I used the solution?
I have been using Zabbix for approximately four years.
What do I think about the scalability of the solution?
Zabbix is scalable because depending on the size of your infrastructure you can have distributed proxies servers across your network that will feed to the main server for the metric. It is similar to branches, where you can have one product for each branch and then the central server speaking in your central location, it works perfectly.
Our entire IT department is using Zabbix, which is 15 people, but we have approximately 600 devices being monitored.
How are customer service and support?
I have never had an issue that I needed to contact support. However, everything I have needed was able to be found online from the community or the Zabbix site manuals. Zabbix does offer support based on a subscription.
Which solution did I use previously and why did I switch?
I was using Centurion previously but I decided to switch to Zaddix because of costs. I was using the community edition of Centurion and it was very limited but with Zabbix, you can have an enterprise-class monitoring solution for free. I did research quickly and then I phoned Zaddix to see if they could solve all my problems without having to pay anything. This is when they confirmed I could and then I switched.
How was the initial setup?
The initial setup was easy. It took approximately three hours to get the server up and running.
What was our ROI?
By using Zabbix you minimize the cost of operation because you recieve an enterprise-class monitoring solution for free.
What's my experience with pricing, setup cost, and licensing?
The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution.
Which other solutions did I evaluate?
I have evaluated PRTG and SolarWinds.
What other advice do I have?
You do not need to spend a lot of money on solutions that have similar functionality, such as PRTG or Solar Winds. With Zabbix, you receive a free enterprise-class monitoring solution for free, as long as you know how to use it.
I would recommend this solution to others.
I rate Zabbix a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Revenue Officer at paramaah it services
Stable, open-source solution; can be challenging to secure client trust
Pros and Cons
- "Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
- "Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
What is our primary use case?
We are implementing this solution for our clients.
What is most valuable?
What we find the most valuable about Zabbix is that it is open source and there are no licensing costs.
What needs improvement?
While there are a number of benefits to Zabbix being open source, getting that trust from the customer is a little bit on the challenging side. Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it.
It can also be difficult for us to formulate a price for clients that need a solution for which there is no template. If we can implement a solution with the help of a template, we know how much time and effort it will take so it is easy to estimate a price for the customer. Without templates, estimation is a little bit challenging.
In addition to the above, although there are templates available for Cisco switches, they do not work for all families of Cisco switches.
These are the challenges we are facing at our company. Overall, setting up Zabbix is a challenge. However once it is setup, managing it is comparatively easy.
For how long have I used the solution?
We have been using Zabbix for a year, I suppose.
What do I think about the stability of the solution?
Zabbix is quite stable once it is set up. We haven't had any post-setup issues.
How are customer service and technical support?
We are regularly in touch with Zabbix's technical support. Generally, there is little bit of challenge because of the time zones. Nonetheless, their tech support is not bad. It's good.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. Zabbix was the first solution we worked on. However, right now we are in the process of exploring other solutions.
We are evaluating Motadata. This is a solution based out of India. We are in touch with them, but we are in the very initial stages. We also don't know how it will work out.
How was the initial setup?
Whether or not setup is straightforward or not will depend on the client's use case. From our end, the issue is estimating the effort it will take for us to implement the solution for our clients. We run into issues when it comes to giving the clients a quote for our work ahead of time.
What other advice do I have?
Because Zabbix is an open source solution, a lot of customization is required. In turn, a lot of information has to be provided by the client about exactly what they want, which parameters they want to monitor, and what the thresholds are. Proprietary solutions would already have those thresholds in place. Once this process is done, it's really very good for your organization. But it does take a lot of work.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller

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