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Volkan Yirik - PeerSpot reviewer
Deputy General Manager at İdea Teknoloji
Real User
We our customers replace their enterprise solutions, the ROI is massive and immediate because they don't pay support or licensing fees
Pros and Cons
  • "Our customers also like that they don't have to use multiple modules. Micro Focus and major vendors typically require you to buy several modules and plugins. Our customers do not like that. We offer them a single product for all their monitoring needs."
  • "Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products."

What is our primary use case?

Many of my customers want to replace enterprise products from Micro Focus, IBM, Computer Associates, eMT, etc., with Zabbix. They don't want to pay a high price for many modules and pieces of software, so they switch to an open-source product. 

I work for a software development company that produces a product, but it's not like Zabbix. We make an umbrella people-management solution, but we also integrate Zabbix. We typically offer customers a people management and business intelligence solution integrated with Zabbix for monitoring. We tell them Zabbix can meet all their monitoring needs, including servers, websites, applications, networks, etc. 

What is most valuable?

I like the Zabbix Interface. There are links to every menu. You can choose a node and right-click to pick a suite or go to alarms, support, graphs, etc. The software and server monitoring are excellent. The reporting has also improved considerably compared to the older version. 

Our customers also like that they don't have to use multiple modules. Micro Focus and major vendors typically require you to buy several modules and plugins. Our customers do not like that. We offer them a single product for all their monitoring needs. 

What needs improvement?

Zabbix needs to work on the network monitoring part. The competing products provide a network map. Zabbix lacks an adequate networking map. It has a map but it's static, it's not dynamic.

For how long have I used the solution?

I have sold Zabbix for three years.

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Zabbix
May 2025
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What do I think about the stability of the solution?

I rate Zabbix eight out of 10 for stability.

What do I think about the scalability of the solution?

I rate Zabbix 10 out of 10 for scalability.

How was the initial setup?

Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products. 

You can find some plugins or an integration package in the Zabbix community, but you'll always need to custom-develop something. Enterprise products aren't open-source, so creating a new integration is challenging. You may need to pay for software production professional services, which are expensive.

Many people in my country fail to implement this product. They say, "This is open-source, so I can implement it myself." However, it isn't easy in the beginning. An IT technician who has no experience with network or server monitoring tools will find it difficult to plan this implementation. They call us for help.

You need one person to implement the product, but you need help from the customer side. We need someone familiar with the customer's network, database, etc. The person implementing Zabbix needs to know Linux and have some programming knowledge. 

What was our ROI?

My customers are large enterprises monitoring thousands of devices. With commercial software, they must pay incredibly high licensing fees, and support costs are worse. 

When they replace their solutions with Zabbix, the return on investment is immediate because they don't pay support or licensing fees. They're saving more than $1 million in some cases. Some customers are paying upwards of $2.5 million for software support alone. These commercial solutions usually have several modules that are difficult to maintain and upgrade. 

What's my experience with pricing, setup cost, and licensing?

It is open-source, but you can buy official Zabbix support. I will purchase this for my customers upon request. 

What other advice do I have?

I rate Zabbix nine out of 10. If you're thinking about implementing Zabbix, you need to understand that deploying an open-source solution can be challenging. You must carefully plan your implementation. 

If you don't have a plan, you'll need to restart over and over. The planning phase is crucial, and millions of free video tutorials are online. I suggest studying these before starting a Zabbix project. They explain how to plan your deployment and install Zabbix. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
IT Manager at CLOUDJET GROUP
Real User
Top 5
The solution comes with thorough documentation and is great for discovery
Pros and Cons
  • "Zabbix is good for discovery."
  • "I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."

What is our primary use case?

I used Zabbix for transaction monitoring.

What is most valuable?

Zabbix is good for discovery.

What needs improvement?

I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE.

For how long have I used the solution?

I have used Zabbix for eight years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability depends on the infrastructure and different contexts, including security.

I have seen strict security contexts, and scaling the solution required creating multiple Zabbix servers. The solution is not easy to scale with multiple networks and sites.

Eight to nine people are using Zabbix in our organization.

Which solution did I use previously and why did I switch?

I previously used Nagios before Zabbix and switched because Nagios required more clicks for monitoring. There is a lot of work when working with Nagios because it needs much maintenance. It was a large deployment, and I didn't have templates or standards for the kinds of hosts required.

How was the initial setup?

The initial setup is very easy. It takes one day to install and deploy the solution when done very well with the right parameters. Two people are required for deployment. And since maintenance is easy, it requires one person. However, the number of people needed to maintain the solution depends on how large the setup is.

What's my experience with pricing, setup cost, and licensing?

Support for Zabbix is a little expensive. Support is probably for large companies. If you have 20,000 hosts, the support costs around €95,000 for a year.

What other advice do I have?

I never used technical support and relied on documentation and the community instead. The documentation was good. Zabbix is a good choice if you have a good team on Linux and a good team in general because the support is expensive for Zabbix.

If you're planning to choose Zabbix, start with a small deployment for the first five years. I rate Zabbix a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zabbix
May 2025
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Head of IT at RD Tech
Real User
Top 5Leaderboard
Helps to install an agent-based tool to manage and control workstations
Pros and Cons
  • "We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."
  • "In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated."

What is our primary use case?

Our use case for Zabbix involved installing an agent-based tool to manage and control our workstations. We needed to gather information about parameters such as configurations. Zabbix proved highly flexible and adaptable to our needs, although there was a learning curve due to scripting requirements. However, the tool is easy to deploy and offers flexibility in usage and configuration.

What is most valuable?

We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine. 


The most valuable feature for me is its configurability. Zabbix provides a shell I can install on every machine, giving me control over them. This highly configurable shell allows me to customize it according to my needs. For example, I wanted to know all the software installed on each machine in detail, not just from the registry. So, we created a custom script for this purpose. We deployed the script, which runs monthly, providing details of all installed software and updates on each machine.

Tasks that would typically take three or four days to complete can now be completed in a single day. For example, if I ask my team to provide an inventory of all online assets and their status, Zabbix can generate this report within a day. Previously, such a task would take longer, around three to four days.

The customizable dashboard provides the core information we need at a glance, such as the number of devices, locations, and network details. Additionally, it allows for drill-down functionality into specific devices, offering detailed information about the operating system, users on the device, and other relevant details.

Integrating networks with our current IT infrastructure system was very easy. Zabbix uses a MySQL database, and since our team has significant skills in MySQL, we were able to pick it up and start using it with no problems at all.

What needs improvement?

In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated.

For how long have I used the solution?

I have been working with the product for two years. 

What do I think about the stability of the solution?

The stability is really good. It seems lightweight and doesn't interfere with other processes running on the machine. As far as I can tell, none of our users have returned to me with any issues regarding the tool.

What do I think about the scalability of the solution?

My company has 150-200 users. We've scaled from zero to over 200 devices, and I believe our Ubuntu server and VM can handle further scaling by increasing the computing power. While we haven't tested it extensively, I'm confident it has good scalability. We do have plans to increase the number of network users. I intend to add another hundred users, but they will be from remote sites. My next project will involve exploring whether Zabbix can operate across virtual private networks

I need to go to other remote buildings, check our network, and retrieve usage data from all devices in those locations. This is something we haven't done before.

How are customer service and support?

I believe the team contacted the technical team for assistance during some initial configurations. The responses were timely and helpful. I don't recall if it was through calls, but I think it was mostly via email or chat. 

How was the initial setup?

Our deployment took about ten days, including setting up different servers. If we had to install agents on all machines manually, it would have taken us much longer, possibly turning into a three—to four-month project. Additionally, the system is easily updateable, allowing us to patch the agent and incorporate new monitoring components as needed.

What's my experience with pricing, setup cost, and licensing?

The tool's licensing is good. 

What other advice do I have?

I rate the overall product an eight out of ten. I recommend people start using it and dive into it. You'll see value almost immediately.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2321127 - PeerSpot reviewer
Admin Sys Linux at a computer software company with 11-50 employees
Real User
Top 5
Offers customizable dashboard and user-friendly interface
Pros and Cons
  • "In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
  • "There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."

What is our primary use case?

We primarily use it for monitoring, but also for some other things.

What is most valuable?

In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on your needs. The client interface allows for further configuration, making it quite comprehensive.

Architecturally, we can even extend to the cloud using Suncoast servers and proxy servers to communicate with WorkRock or the supervisor. The compatible database list makes configuration straightforward.

User-friendliness is another strong point. We have a customizable dashboard. We can define metrics directly in the web portal, avoiding editing configuration files. This provides several advantages, especially when managing multiple collections.

What needs improvement?

There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast. 

This leads to optimization challenges, requiring manual deletion of network components like SNMP. We should work with SNMP. It's not as simple as configuring the host incident.

Configuration can also be difficult. The use of a workflow in the configuration of items or triggers makes it difficult to use an item in a mature way. It's hard to set up a dynamic workflow. While workflows exist, setting them up for specific data sources like network items can be a hurdle. You may need to find alternative methods, which isn't ideal.

For some customers, there are some personal customization challenges. But, for me, it's okay.

For how long have I used the solution?

I have been using this solution for a year. We use version 6.0, which is the next recommended version. We don't do long-term tests, so it is a middle version.

The latest long-term support version we're using is 6.1.0.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten. 

What do I think about the scalability of the solution?

There are around less than 20 end users in the company. These include admins, managers, and engineers. 

I would rate the scalability an eight out of ten. 

How are customer service and support?

I work with the public community like a public forum. So, when I have a request, I use the public community forums. We usually find solutions within a day or two, depending on availability.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

There are many options available. Today, you can use alternatives that provide better-detailed information. For instance, we have alerts concerning specific issues. I'm using Azure as part of this organizational setup. 

In Zabbix, for metrics, the latest release is better, and we can also find some metrics. Essentially, we don't incur any cost of the same magnitude. In Zabbix, images allow us to view the bot system today for Windows, Linux, infrastructure, and networking processes.

How was the initial setup?

The installation itself took about one to two hours. The lack of clear step-by-step procedures. There are procedures, but they're not very detailed or user-friendly.

What about the implementation team?

There is a team of admins to supervise the product. 

What's my experience with pricing, setup cost, and licensing?

Zabbix itself is free, but professional support is paid. They have different pricing tiers based on the category and enterprise level. You can find the detailed pricing policy on their website.

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Matthieu Bouthors - PeerSpot reviewer
Sales Engineer Southern Europe at Netskope
Real User
Open-source, with good documentation and a helpful community
Pros and Cons
  • "The initial setup, while not simple, is easier than other products."
  • "The networking monitor is not too easy to work with."

What is our primary use case?

We primarily use the solution for monitoring issues and availability.

What is most valuable?

This product is very easy to deploy. It is easy to deploy as a Docker if you do not want to do a full deployment. 

The initial setup, while not simple, is easier than other products.

It offers native support of VMware ESXi integration.

The solution is stable.

It's free; it's open-source. 

The documentation has been very useful. The community is quite helpful as well. 

What needs improvement?

The networking monitor is not too easy to work with. It's like switch monitoring. It's okay, yet not perfect. It's something they could improve on. I'm still using SmokePing since the network monitoring isn't so great.

The initial setup isn't exactly easy.

For how long have I used the solution?

I've been using the solution for one year. 

What do I think about the stability of the solution?

I've found the product to be quite stable and reliable. There aren't bugs or glitches. I do not have issues with it crashing or freezing. 

What do I think about the scalability of the solution?

I cannot speak to the scalability of the product. My scale is quite small. I've never reached the limit o the server. 

I'm the only one who uses the product right now. I only use it in my personal lab and therefore have no plans to expand usage right now. 

How are customer service and support?

I've never dealt with technical support. I cannot say how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

A long time ago, I used Zenoss. Zenoss basically focused more on larger enterprises. The community version of Zenoss was less well-maintained. Zabbix has a better community. That was a major reason for switching. 

How was the initial setup?

The implementation process was okay. No monitoring tool is easy, I would say. It's not extremely easy, and yet, it's not extremely complex like some of the other tools. There's a moderate level of complexity during deployment. The entire process takes a couple of hours.

For my level of usage, I only need one person, and that is me, to handle any maintenance tasks. 

What about the implementation team?

I handled the implementation personally. I did not need the help of or use integrators or consultants.

What was our ROI?

In terms of ROI, it's been providing faster troubleshooting when there are issues. It provides a good dashboard to show global health. 

What's my experience with pricing, setup cost, and licensing?

This is an open-source product, which makes it free to use. 

What other advice do I have?

I'm a customer and end-user. 

We're currently using the latest update of the product. 

I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Consultant at a tech services company with 10,001+ employees
Real User
Open-source and easy to deploy with great API capabilities
Pros and Cons
  • "There is less computing power needed for scaling."
  • "The event correlation could be better."

What is our primary use case?

We deploy it for our customers.

The main use case is monitoring of the workplace services. That means lot of VDI systems, little machines, and all that stuff around office routers, switches, and even printers for example.

What is most valuable?

The Zabbix agent is one of the highlights. It's easy to deploy and self-registering into the system. This is very helpful. Using the template and the discovery, it's very easy to find examples from the community and make some changes if you need to, and deploy it and roll out. While the discovery is very easy, all the important things when getting connected is pretty straightforward.

The initial setup is very easy.

There is less computing power needed for scaling.

The solution is stable. 

It is open-source.

One of the real benefits is the API. You can do anything with an API; it makes life much easier. If you want to get reports or if you want to document something or you want to add something, you can use the API for that. That's really, really helpful.

What needs improvement?

The service module started with version six. There is room for improvement, due to the fact that this first step looks nice, yet it can be improved here for a better combination with the services and the dashboard. 

The event correlation could be better. From day one, we're using the API to create tickets for our operations, however, the correlation is not good, not there. A lot of the time, in that case, we are opening a few tickets for one problem, and then the correlation functionality is very, very limited.

The reporting is lacking. It is there, however, it's not a real reporting from my perspective. Reporting in Zabbix means you create a dashboard and then you can schedule that and you get it as a PDF. It's probably not the reporting most operations need especially if you need more data for importing Excel or whatever. Reporting is even, in a lot of ways, missing. In the other end, we are using the API to do that now. That said, the issue there is you need the developer to do that if you decide to go that route.

For how long have I used the solution?

I have one year of experience with this solution.

What do I think about the stability of the solution?

The stability is good. I would rate it five out of five since we have no issues. It's been running well since the first day. We did two release updates in the meantime, however, there was no reason to restart something. The performance is very good. 

What do I think about the scalability of the solution?

We have around 50 people using the solution. It is mostly the operation teams from different departments.

I was wondering if an open-source solution would scale well, since we have experience more with a lot of other enterprise tools, including Broadcom and HP. There are others which need much more resources to monitor the same devices, I would say. However, if you go to an enterprise solution like Broadcom or HP or ScienceLogic or BMC, you need much more infrastructure for monitoring than you do if you use Zabbix. In this sense, I can say it scales well. 

I'd rate the scalability five out of five. 

How are customer service and support?

We haven't used the support from Zabbix so far. At the moment, all we are doing is using the manuals to troubleshoot. The documentation is good. Otherwise, we are using the community forum if we have any questions especially for creating templates or something like that. The community forum is great.

How was the initial setup?

The initial setup is very straightforward and simple. It's easy, not overly difficult. 

We started with just one single device, one single server, since we did not have too many devices. We have, I'd say, around about 2000. However, we found it enough to monitor them all with one device. We have one device for a UI, for the application and for database as well and it's just one single server. We started with that and figured out, from the performance, it was more than enough.

The deployment, just for the application, took less than a day. It was quick. There was not too much to do. 

What about the implementation team?

Our team managed the deployment. We did not need outside assistance. 

What's my experience with pricing, setup cost, and licensing?

The solution is an open-source product. We are using that version and have yet to purchase a license, which we may do further down the line - maybe a year for now.

What other advice do I have?

I'd rate the solution a nine out of ten.

The good thing is that it is easy to test. This is one of my favorite benefits and why I like open-source software. You can test it very well without signing contracts with enterprise vendors, for example. New users should put it on their laptop and try it out. It doesn't need much resources and you can discover your home network or your lab if you have something. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Faustine Chisasa - PeerSpot reviewer
System Administrator at TZ Telecom Ltd.
Real User
Top 5Leaderboard
Helps to save time but needs to add remote features
Pros and Cons
  • "Zabbix helps to save time."
  • "The solution needs to add remote features."

What is our primary use case?

I use Zabbix to monitor the threats in the IT infrastructure. 

What is most valuable?

Zabbix helps to save time. 

What needs improvement?

The solution needs to add remote features. 

For how long have I used the solution?

I have been using the solution since 2017. 

What do I think about the stability of the solution?

I rate Zabbix's stability an eight out of ten. 

What do I think about the scalability of the solution?

My company has 20 users for the product, but around 60 people enjoy the benefits of it. I rate the tool's scalability a nine out of ten. 

How are customer service and support?

I have yet to reach out to the support. 

How was the initial setup?

Zabbix's installation is easy. It is also easy for customization. 

What's my experience with pricing, setup cost, and licensing?

The tool's licensing costs are yearly. 

What other advice do I have?

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Maintenance Engineer at a tech services company with 10,001+ employees
Real User
Helpful documentation, single interface, but lacking performance
Pros and Cons
  • "The most valuable features of Zabbix are flexibility and a single interface for different types of monitoring."
  • "Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage."

What is our primary use case?

I use Zabbix for monitoring. For example, monitoring networks and applications.

How has it helped my organization?

The solution has been proactive in altering while monitoring which has been helpful.

What is most valuable?

The most valuable features of Zabbix are flexibility and a single interface for different types of monitoring.

What needs improvement?

Zabbix could improve when it comes to large-scale use cases. Additionally, the inventory could be better when connecting to other solutions, such as ServiceNow. There show to be better integration with other platforms and storage.

In the solution's next release, customizing scripts could be easier and API interactions could be better. If they would allow larger data metrics on one chart would be helpful.

For how long have I used the solution?

I have been using Zabbix for approximately four years.

What do I think about the stability of the solution?

The stability of Zabbix has been good.

What do I think about the scalability of the solution?

We have approximately 300 network devices being monitored, including data center monitoring. Additionally, we monitor servers by different performance metrics and services.

Old versions of the solution do not scale well. We only had one master server and we had to switch off and turn on other features to allow scalability. It was not easy.

How are customer service and support?

I have not used any support for the solution.

How was the initial setup?

The initial setup of Zabbix is of a medium level of difficulty. The documentation is beneficial.

For a middle-sized integration of the solution of approximately 100 hosts, it can take one to two months to do all the necessary layers.

What's my experience with pricing, setup cost, and licensing?

This solution is open-source and free to use.

What other advice do I have?

The solution has quick integration, templating, mapping, and monitoring.

I rate Zabbix a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.