Buyer's Guide
API Management
March 2023
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Group CEO at Mmusi Group
Real User
Top 5Leaderboard
Stable and scalable solution for API management, but it needs more versatility and integration with different platforms
Pros and Cons
  • "Scalable and stable API platform for creating and managing APIs."
  • "Support for this platform could still be improved. It also needs to have more levels of versatility. Its compatibility and integration with different platforms also need improvement."

What needs improvement?

Having more integration and compatibility with different platforms is what I'm expecting in the next release of IBM API Connect.

The issues with this solution are mainly around support. Recently, people were discovering that WSO2 is commercializing it, because initially it was just open source. Right now, because they are commercializing it, the intro licenses are as costly as IBM. People say: "IBM is tried and tested", so it's people who know this who'll go the IBM API Connect route. Other people who just want to try out a more scalable solution, on the other hand, will go the open source route. Others will either just do the cloud version, because everything is less maintenance, while other people prefer doing everything themselves, e.g. in-house, from scratch.

IBM API Connect should offer more versatility to its users, because they only give you a specific level of the versatility, and this is something IBM should heavily invest on.

For how long have I used the solution?

I've been using IBM API Connect since 2015.

What do I think about the stability of the solution?

I find the stability of IBM API Connect to be fine.

What do I think about the scalability of the solution?

IBM API Connect is scalable, but scaling it is expensive, depending on what kind of hybrid or software you want to use with it. Every client has a different policy and deployment need.

How are customer service and support?

The technical support for IBM API Connect is standard.

The issue with IBM that many people have realized is that there are times when the person logging those complaints actually needs to know the product. With other products or with competitors, you just need to tell them about the issues, and they'll guide you on what the problem might be. Support for IBM API Connect varies spec to spec, depending on your support level and the questions you have with whoever sold you the software.

Which solution did I use previously and why did I switch?

I use different API management solutions because I'm a consultant. A customer might have IBM API Connect, while another customer might have Apigee. It also depends on what the customer has. All I do is strategy and implementation, while other people just want a consultant to deliver on specific vendors. It ranges from customer spec.

What about the implementation team?

I've implemented this solution through a vendor team. I've always used consultants, partners, or integrators for implementing products.

What's my experience with pricing, setup cost, and licensing?

Pricing for IBM API Connect varies. If they are offering me the platform, in particular what they used to call Bluemix and what's now called IBM Cloud, it will be subscription-based pricing. They'll charge you based on how many APIs are called off your specific portion of the Cloud.

If you're doing your own private cloud, on the other hand, it's a special grade. You have to own most of that software licensing so that you can put it on your own private cloud.

Which other solutions did I evaluate?

I've evaluated X-Ray, WSO2, Software AG, Oracle, DataPower, and Apigee.

What other advice do I have?

I do integration and I do API management. I do a lot of other things. I don't just use one product. I use various products depending on what the client asks.

For API management, I've used X-Ray, WSO2, Software AG, Oracle, DataPower, and Apigee. It all depends on what the customer has. I also have a personal experience with IBM API Connect.

How this solution is deployed depends on you. What matters the most are the gateways and the portals. The portals are mainly for onboarding. Whether you'll deploy it on-premises or on cloud is up to you. You can also do hybrid deployment in some instances, because there are people who do hybrid deployment, but the key component for aligning a deployment is mainly the portal and the gateway, because the gateway is the policy enforcement, while the portal is mainly for presentation and onboarding purposes.

Other people are running IBM API Connect, but others are not. They just prefer using their hybrid appliances, e.g. the DataPower, so it also depends. There are cases where you can just simply deploy this solution, but it still depends on the policies that you need to enforce. That's why I was saying the key components are the portals and the gateways, because the gateways are doing most of the work. The gateway handles the transactions. It does all the heavy lifting. The portal is mainly for presentation purposes.

I've used WSO2 and Software AG, and when you compare them with IBM API Connect, the principles are more or less the same. It's more on how you want to deliver the solution and what the true need of the customer is. You get people who are using it proactively, and that puts the products on the market and drives innovation, but you also get people who are really less integrated people and just build APIs on the portal. It all depends on the use cases and what the customers are offering.

The products are all different in a way, e.g. comparable to cars. A Mercedes Benz is really not that different from a BMW. It's just more of the driving dynamics, the comfort levels, and what the brands represent. A BMW will always be sportier than a Mercedes Benz, while an Audi will always be sportier than a Mercedes Benz. This is unless you're going for the real topnotch specs: the AMGs, then it becomes a different conversation. At the end of the day, it depends on the appetite and what their initial use cases are.

The number of users of IBM API Connect all depends on the deployment plan of the customer. You get fintechs, e.g. these are mainly coalitions with banks and financial institutions where they try and drive innovation through these tech companies. By giving them access to their assets through portals and APIs, they get to see most of their IPEs realized and used by other parties. These are the people that they couldn't even reach initially. It all depends on the specs and on the range.

As for technical people, I've seen that they don't have a preference in terms of tools, but it's a matter of where the product goes that gives them an inclination to stay with those, because that stack gives that effect. It's also a matter of how they can easily integrate with other components, e.g. how they can be incorporated in your two clouds, or your other CMS, to in-house. The user experience is the same as others.

The number of users of IBM API Connect can be increased. I've seen a portal that has 4,000 to 5,000 users, and these users are people who create products, e.g. applications. A lot of those apps utilize existing portals and their APIs. What's common on my standard is more payment gateways. Every institution will offer their own payment gateway, and offer a specific sense of liability they are comfortable with.

I'm not really recommending IBM API Connect to others. It depends on the investment. For people who are heavily invested in IBM, IBM API Connect is an easy solution, because you already have the underlying infrastructure, e.g. DataPower, which is the most important or expensive component of this solution. For other people, if they don't have it at all, it makes no sense to go the IBM API Connect route if they're using a different stack. As long as the product is working, and it's compliant to specific patterns, it doesn't really matter what you use. What really matters is your budget, what do you have in your storage, and use case levels.

If people just want to have something that they can try quickly and dirt cheap, anything else will do, but then, a lot of people are also struggling with adversity, because they feel like the universities or employers are not that heavily invested, and this means they're failing the present capabilities. You just need to show them how the platform works, so it still varies from customer to customer. It's also budget based.

From a ranking of one to ten in terms of features, I can rank IBM API Connect as number six. WSO2 is a five. I'd give X-Ray a four. Software AG is a number two. Apigee ranks number one for me.

In terms of flexibility, all these platforms are the same. They are the same, but they can be different in terms of target limits.

I'm rating IBM API Connect a seven out of ten. I can't give them a ten out of ten, because I feel that they have lost their touch with it.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bálint Tóth - PeerSpot reviewer
Solution Manager at Intalion
Real User
Top 20Leaderboard
An out-of-the-box solution that's feature-rich, fast, and easy to integrate with other products
Pros and Cons
  • "My company has a good impression of IBM DataPower Gateway. What I like about it is that because it's an appliance, it's a turnkey solution that's very fast and out of the box. Compared to other gateways, I also like that IBM DataPower Gateway is function-rich. For example, for one of the projects, there was a need for specific transformation and security features available in IBM DataPower Gateway out of the box, so my team just needed to configure the appliance. There was no need for separate development, and I found it quite neat. Another valuable feature of IBM DataPower Gateway is that it's easy to integrate with other products."
  • "An area for improvement in IBM DataPower Gateway is its price point because it's a relatively expensive product. Sometimes, when the customer use case is just a very small subset of what's being offered in IBM DataPower Gateway, then the product can be expensive, making my company lose some of the opportunities because of the expensive pricing. A lower price point for IBM DataPower Gateway, even if that results in a less feature-rich version, would be appreciated. In terms of additional features that I'd like to see in the next release of IBM DataPower Gateway, nothing specific comes to mind because IBM constantly improves its standards and provides quarterly updates to the product, so it's quite fine."

What is most valuable?

My company has a good impression of IBM DataPower Gateway. What I like about it is that because it's an appliance, it's a turnkey solution that's very fast and out of the box.

Compared to other gateways, I also like that IBM DataPower Gateway is function-rich. For example, for one of the projects, there was a need for specific transformation and security features available in IBM DataPower Gateway out of the box, so my team just needed to configure the appliance. There was no need for separate development, and I found it quite neat.

Another valuable feature of IBM DataPower Gateway is that it's easy to integrate with other products.

What needs improvement?

An area for improvement in IBM DataPower Gateway is its price point because it's a relatively expensive product. Sometimes, when the customer use case is just a very small subset of what's being offered in IBM DataPower Gateway, then the product can be expensive, making my company lose some of the opportunities because of the expensive pricing.

A lower price point for IBM DataPower Gateway, even if that results in a less feature-rich version, would be appreciated.

In terms of additional features that I'd like to see in the next release of IBM DataPower Gateway, nothing specific comes to mind because IBM constantly improves its standards and provides quarterly updates to the product, so it's quite fine.

For how long have I used the solution?

I've been working with and supporting IBM DataPower Gateway locally for six years now.

What do I think about the stability of the solution?

From a technical point of view, IBM DataPower Gateway performs quite well, so my team had no concerns at all in terms of performance, reliability, and stability. When deploying IBM DataPower Gateway for banks and other financial institutions here in Hungary, I've observed that you can almost forget about it because it's a good product with no issues.

What do I think about the scalability of the solution?

IBM DataPower Gateway is a scalable product, but Hungary is a relatively small market, so even the smallest size is sometimes too big for the customer. Scaling the product downwards would be better because it's more suitable for small businesses. IBM DataPower Gateway is less applicable to mid-size and large businesses.

How are customer service and support?

We had no issue with the technical support for IBM DataPower Gateway. In the past few years, we had to open just very, very few tickets that were answered promptly. There was even one case where the physical appliance had a hardware issue. The power supply had to be replaced, and the replacement came automatically within the promised timeframe, so support was okay.

How was the initial setup?

The initial setup for IBM DataPower Gateway was straightforward. The hours and effort dedicated to the implementation of the product were quite low compared to other products, though not necessarily gateways. You can do most of the implementation steps, and IBM DataPower Gateway requires a relatively easy configuration, and as it's out of the box, you can just customize it.

What's my experience with pricing, setup cost, and licensing?

The total cost of IBM DataPower Gateway would depend on the configuration, but in my experience, it can amount to 60,000 Euros per box, even for the virtual version. Usually, customers need high availability and a non-production environment, so the total price for IBM DataPower Gateway can be quite a lot. It can be 200,000 Euros or a similar figure.

Which other solutions did I evaluate?

IBM DataPower Gateway is still in an early phase with us, especially because of its price point. As some of our customers need a less functional and less costly solution, we're looking at other alternatives on their behalf, such as Kong API Gateway and WSO2, but we don't have too much experience with those solutions.

What other advice do I have?

My company is a system integrator for IBM DataPower Gateway and other solutions in Hungary. My company also provides customer-side consultancy for some projects, particularly providing expertise for customer deployments and other related areas.

Just a few people use IBM DataPower Gateway within my company. There's a team of ten people that covers other solutions and competency levels as well. Only one or two people utilize IBM DataPower Gateway full-time.

What I'd tell others who want to implement IBM DataPower Gateway is that it's a reliable product.

My rating for IBM DataPower Gateway is nine out of ten. Technically, it's okay. It's only the price point that needs improvement because it's a bit expensive in some cases.

My company is an IBM partner.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Muhammad Asif Ashraf - PeerSpot reviewer
Technical Development Lead at a government with 1,001-5,000 employees
Real User
Top 5Leaderboard
Easy to use with good scalability and performance
Pros and Cons
  • "The initial setup isn't overly difficult."
  • "We'd like it if they could reduce the cost without sacrificing on features."

What is our primary use case?

We are using the product for the APIs, which we are building in-house. We are exposing it to external or even for internal application to application integrations using this gateway.

What is most valuable?

The product has been very easy to use.

The performance is great.

The solution can scale. 

The initial setup isn't overly difficult.

What needs improvement?

I'm from the development team. We have a different infrastructure team, which is actually managing the product and is closer to the features. From my side, I do not see any areas that are lacking. 

The licensing could be better. We are looking for open source. We have evaluated a few. We'd like them to have some sort of open-source option. We'd like it if they could reduce the cost without sacrificing on features. 

For how long have I used the solution?

I've been using the solution for at least ten years. It's been a long time.

What do I think about the stability of the solution?

The performance of the product is good.it's stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The users of the API gateway are actually the applications, for example, how many APIs we have. We have hundreds of APIs.

We're always increasing usage. 

How are customer service and support?

We have many Oracle products - not just this one. We are completely an Oracle shop. We have yearly support from Oracle. We are using Oracle fusion middleware, like Oracle WebLogic and Oracle databases. I'm not sure if it's premium or not. 

How was the initial setup?

I'm not sure about the initial setup as I haven't done it myself. That said, it should not be too difficult as we are used to the process. For us, it should not be a difficult installation. That said, we haven't compared it with other installations. 

We have a technical team of around 50 to 70. They are all engineers, developers, and managers.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is very high. It's not very cheap. Some companies may not be able to afford it. 

Which other solutions did I evaluate?

We have looked at open-source options and have looked at Apigee from Google and the WSO2 API gateway. 

What other advice do I have?

I'm a customer and an end-user.

We are currently using whatever is the latest version of the product, as it's my understanding that Oracle has discontinued this. They are moving to the cloud. The latest is on the cloud only. There will be no more on-premises.

I'd rate the solution at an eight out of ten. I've been happy with its capabilities.

I'd recommend the solution to others, however, they need to keep in mind the cost is quite high.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a computer software company with 1,001-5,000 employees
Real User
Top 20
UI management is easy to use and technical support is very good
Pros and Cons
  • "The UI management is very easy to use."
  • "The API gateway can be very complex."

What is our primary use case?

Our company uses the solution for API orchestration and UI management. We currently have 50,000 users. 

What is most valuable?

The UI management is very easy to use. 

The solution provides good management of API orchestrations. 

Technical support is very good and moves very fast. 

What needs improvement?

The API gateway can be very complex. We had difficulty managing end users for a very, very complex project. 

I am not sure that another API gateway would have better handled this difficult project. 

For how long have I used the solution?

I have been using the solution for four years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

We have a partnership with Microsoft. Their support is very good and moves very fast. They are available to us in a maximum of ten to twenty minutes. 

How was the initial setup?

The setup is very easy and doesn't take long. 

What about the implementation team?

We implemented the solution in-house. 

Which other solutions did I evaluate?

I also use WSO2 and Kong. Of all the options, Kong is my preference because it is easier to use. 

What other advice do I have?

The solution's support is very good. 

I rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
API Management
March 2023
Get our free report covering Kong, Google, Microsoft, and other competitors of WSO2 API Manager. Updated: March 2023.
688,083 professionals have used our research since 2012.