What is our primary use case?
We primarily use the solution for remote monitoring and helping clients.
If you need to get direct access to a customer's machine, we can make a direct connection using this solution. We can connect developers and engineers at the site for easy remote troubleshooting. We have customer support as well and can connect to clients directly using this or AnyDesk.
What is most valuable?
I like that we can get a remote desktop view and even we can get even full control over remote machines for communication and troubleshooting. We can make calls or chat over the applications. These aspects are all quite helpful.
The stability seems to be pretty good so far.
It's very user-friendly. It's not complex to navigate.
The initial setup is simple.
What needs improvement?
I'm not sure if the security is ideal. They could work to improve it. I've heard that it does not meet the compliance for use in the financial industry within our region. Here, central banks advise all the financial services and banks to use the remote monitoring tool which meets their compliance parameters, and this product does not do that. It's not allowed to use in banking environments.
For how long have I used the solution?
We've used the solution for four or five years.
What do I think about the stability of the solution?
The stability is good. Aside from some compliance issues in certain sectors, we've never had issues. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution doesn't really offer scalability, however, it isn't really designed to be. We mostly use it to get connect peer-to-peer or one-to-one. I haven't come across any use cases for scalability or any expansions.
We have 30 to 35 users on the solution currently, that use it in our business. We likely will not increase usage, as we only have 40 or so engineers, and everyone who needs access has it.
How are customer service and support?
The solution really is very straightforward. Therefore, there hasn't really been a need to reach out to technical support. Having never dealt with them, I can't speak to how helpful or responsive they would be.
Which solution did I use previously and why did I switch?
We didn't really use anything prior to this solution, however, we have used TeamMeet and AnyDesk and I also have used Microsoft Remote Desktop Services.
How was the initial setup?
The initial setup is very simple, very straightforward. It took like three minutes to deploy. You just download and just go next, next, next.
What about the implementation team?
We didn't need any assistance. We might help our clients set it up to gain access, however, it's not a difficult process.
What's my experience with pricing, setup cost, and licensing?
There may be a license you need to pay, however, if someone is asking to connect to your machine, as a person getting service, you do not need to purchase a license in order to have TeamViewer on your machine for remote assistance.
What other advice do I have?
I would recommend the solution.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
