The solution is quite user-friendly.
TalkDesk enhances customer service with AI-driven sentiment analytics, integrating with systems like Teams for seamless calls. TalkDesk Studio enables outbound campaign management with stable, efficient call routing, complementing platforms like Zendesk. It supports add-ons like Observe.AI for robust metric analysis. However, some manual feature automation is needed. Outbound features and reporting can be improved, while inbound call stability is affected in areas with slow internet, and customer support response varies.
