We're implementing Sympa for HR management across our global organization, which spans about seven countries with roughly two thousand employees. Our goal is to centralize all HR processes, including contracts, compensation plans, inductions, exit interviews, absences, annual leave, and related documentation in Sympa.
We benefit from built-in automations like notifications and standard processes, but customer support needs improvement
What is our primary use case?
How has it helped my organization?
We have seen some improvements in HR management performance since starting to use Sympa. While we don't have extensive automation, we do benefit from built-in automations like notifications and standard processes. This has definitely saved us time, especially in tasks like managing employee data and workflows, which are now more streamlined within Sympa.
However, we haven't quantified the exact amount of time saved yet. This digitalization effort aims to streamline our HR operations without needing additional tools or processes. It's mainly focused on managing job descriptions, employee data, and related HR tasks efficiently.
What is most valuable?
One of my favorite features of Sympa HR is its customization options. You can tailor it to meet your specific needs, which is really beneficial for HR processes.
What needs improvement?
Sympa HR has some fundamental issues like allowing multiple leave applications for the same dates. That needs improvement.
For how long have I used the solution?
I have been working with Sympha HR for the past couple of months.
How are customer service and support?
My experience with Sympa technical support has been mixed. While they are eager to help, they are sometimes understaffed which leads to delays in response times. However, once I connect with someone from their support team, the assistance provided is usually helpful. They often direct me to their knowledge base or material bank for self-study rather than providing ready-made answers. There's room for improvement, but it's generally satisfactory.
How would you rate customer service and support?
Positive
How was the initial setup?
Setting up Sympa HR wasn't complex for us. Within a few clicks things got in place, and it aligned well with our HR processes.
Which other solutions did I evaluate?
Our decision to work with Sympa was part of a company-wide tendering process, where we evaluated several HR options including Sympa and another smaller Finnish HR tool. However, the smaller tool wasn't listed in our options. The main difference we noticed is that our employees are happier with Sympa, as they find it easier to access their own data, apply for leave, and manage absences compared to the other tool we tried before.
What other advice do I have?
Learning Sympa HR was a mix of basics that were easy to grasp and some aspects that required more understanding due to customization. While it adapted to some of our specific needs, there were still areas that needed further tailoring, especially in integrations with other systems like Zoom. Currently, we're not using AI features in Sympa, but we're considering it as a future project to automate manual tasks in HR, although we're mindful of data privacy concerns when integrating AI tools with confidential personal data.
I would rate Sympa HR at a seven out of ten. While it has some fundamental issues like allowing multiple leave applications for the same dates, it also offers a nice user experience. I would recommend it with reservations. If you're clear about your needs and can manage some shortcomings, it's a good option. However, if you require more reliable system support, you might want to explore other alternatives.
