No more typing reviews! Try our Samantha, our new voice AI agent.
Symantec Identity Governance and Administration Logo

Symantec Identity Governance and Administration Reviews

Vendor: Broadcom
3.8 out of 5
Leave a review

What is Symantec Identity Governance and Administration?

Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.

Get the Symantec Identity Governance and Administration Buyer's Guide and find out what your peers are saying about Symantec Identity Governance and Administration, Microsoft Entra ID, SailPoint Identity Security Cloud and more!
Symantec Identity Governance and Administration is the #8 ranked solution in top User Provisioning Software, #8 ranked solution in top Identity Governance Administration (IGA) solutions, and #19 ranked solution in top Identity Management (IM) solutions. PeerSpot users give Symantec Identity Governance and Administration an average rating of 7.6 out of 10. Symantec Identity Governance and Administration is most commonly compared to Microsoft Entra ID: Symantec Identity Governance and Administration vs Microsoft Entra ID. Symantec Identity Governance and Administration is popular among the small business segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 12% of all views.
Buyer's Guide
Symantec Identity Governance and Administration
April 2026
Get the report
Helped 890,088 peers since 2012

Featured Symantec Identity Governance and Administration reviews

Read more reviews

Symantec Identity Governance and Administration mindshare

Product category:
Identity Governance Administration (IGA)
As of April 2026, the mindshare of Symantec Identity Governance and Administration in the Identity Governance Administration (IGA) category stands at 5.1%, up from 2.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Identity Governance Administration (IGA) Mindshare Distribution
ProductMindshare (%)
Symantec Identity Governance and Administration5.1%
SailPoint Identity Security Cloud30.9%
Saviynt Identity Cloud18.7%
Other45.3%
Identity Governance Administration (IGA)

PeerResearch reports based on Symantec Identity Governance and Administration reviews

TypeTitleDate
CategoryIdentity Governance Administration (IGA)Apr 26, 2026Download
ProductReviews, tips, and advice from real usersApr 26, 2026Download
ComparisonSymantec Identity Governance and Administration vs SailPoint Identity Security CloudApr 26, 2026Download
ComparisonSymantec Identity Governance and Administration vs One Identity ManagerApr 26, 2026Download
ComparisonSymantec Identity Governance and Administration vs Omada IdentityApr 26, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Entra ID4.3N/A95%276 interviewsAdd to research
SailPoint Identity Security Cloud4.130.9%97%72 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Symantec Identity Governance and Administration excels in automated processes for identity lifecycle management, role-based access control, and self-service capabilities. Users appreciate flexible customization, ease of installation, and extensive connectors for on-premise and cloud integrations. It improves security, streamlines workflows, reduces help desk costs, and enhances compliance with regulatory standards. Its intuitive interface allows efficient management of entitlements, role assignments, and access certifications across varied applications and user groups.
  • "The most valuable aspects of Symantec Identity Governance and Administration are all the features, it is the most complete solution on the market."
  • "The solution is user-friendly and easy to use, the initial setup is pretty simple, the stability is good, and the scalability potential is there if a company needs to expand."
  • "I feel the provisioning to be done well; the model offered is very good and customizable."

Room for Improvement

Symantec Identity Governance and Administration requires improvements in user interface design and usability due to its complexity. Users face challenges with integration, especially with cloud and third-party systems, and technical support is inadequate. Reporting, monitoring, and custom connector creation are difficult. The platform is prone to performance issues, lacks out-of-the-box integrations, and needs to enhance its cloud capabilities and documentation to streamline processes and further enhance overall functionality.
  • "The support from Symantec Identity Governance and Administration could improve."
  • "Sometimes there is a problem with performance. There are times that it takes too long to generate reports and to run the assessment tools to collect the information."
  • "The interfaces need to be revamped. They are too antiquated."

ROI

Symantec Identity Governance and Administration enhances productivity by enabling automated onboarding, self-service password resets, and access requests. It reduces IT costs by allowing staff to refocus funds and expertise from traditional tasks like user onboarding. The tool prevents costly security breaches with centralized management, leading to efficiency and resource sharing. Organizations manage with minimal administrative staff, benefit from automatic user lifecycle management, and appreciate its capabilities for temporary staff handling.

Pricing

Symantec Identity Governance and Administration offers varying pricing and licensing models, typically user-based. Costs are often competitive with other CA products but more expensive than Dell and Microsoft. Companies note flexibility in pricing, with possible negotiations available for additional solutions. Some find the solution reasonable and priced similar to market alternatives. While there are complaints about occasional price increases, the pricing can depend significantly on company size and integration needs. Overall, the implementation can be costly.
  • "The price is flexible for our existing customers."
  • "Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
  • "The product has a good price in competition with another product with the same solution."

Popular Use Cases

Symantec Identity Governance and Administration is primarily used for provisioning, managing user identities, and access governance. Organizations implement it to analyze privileges, centralize accounts, divide access, and ensure compliance. It helps streamline identity management via roles and access rights certification, enhancing risk management and security. Clients use it for creating users, assigning privileges, conducting lifecycle management, and handling workflows for user access, leveraging it to improve business process automation and eliminate manual errors.

Service and Support

Symantec Identity Governance and Administration customer service is praised for being responsive and proactive, with ratings ranging from 7 to 9 out of 10. Users appreciate quick responses and proactive representatives, although there is room for improvement in regional expertise. Technical support has mixed feedback. Many users rate it high for responsiveness and knowledge, but others highlight delays and lack of depth. Priority-one tickets receive excellent support, while lower priorities can experience slower responses.

Deployment

Symantec Identity Governance and Administration's initial setup often varied between straightforward and complex experiences. Some found the installation simple with clear documentation, while others faced challenges due to high availability requirements and inadequate support. Complexity often arose from organizational needs or large identity volumes. System integration and customization posed difficulties as unique requirements demanded extensive planning and architecture understanding. Users noted the setup was manageable with assistance from technical expertise and thorough documentation insights.

Scalability

Symantec Identity Governance and Administration is generally considered scalable. Users report no significant challenges and acknowledge its ability to handle large user volumes. Some experience issues due to customization and resource requirements. It requires specific configurations for optimal performance but supports numerous users efficiently. Limitations are occasionally attributed to initial setup, not inherent flaws. Users appreciate its flexibility and scalability, particularly when expanding their organizations, though high availability could be improved.

Stability

Symantec Identity Governance and Administration is generally stable with some users reporting occasional issues like database connection loss or Java memory leaks. Performance challenges arise when handling large tasks, but memory allocation and tuning often resolve these. Users appreciate its scalability and dependability, noting high availability features and minimal issues after initial setup. Despite a few bugs, its design and architecture are praised, offering robust reporting and reliable functionality.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Symantec Identity Governance and Administration Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business17
Midsize Enterprise6
Large Enterprise36
By reviewers
By visitors reading reviews
Company SizeCount
Small Business68
Midsize Enterprise41
Large Enterprise55
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
12%
Manufacturing Company
10%
Marketing Services Firm
10%
Performing Arts
6%
Computer Software Company
5%
Retailer
4%
Government
4%
Transportation Company
4%
University
4%
Wellness & Fitness Company
3%
Comms Service Provider
3%
Healthcare Company
3%
Educational Organization
3%
Real Estate/Law Firm
3%
Insurance Company
2%
Recreational Facilities/Services Company
2%
Logistics Company
2%
Paper And Forest Products
1%
Hospitality Company
1%
Media Company
1%
Legal Firm
1%
Outsourcing Company
1%
Agriculture
1%
Non Profit
1%
Security Firm
1%
Energy/Utilities Company
1%

Compare Symantec Identity Governance and Administration with alternative products

Go!

Learn more about Symantec Identity Governance and Administration

This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.

What key features does it offer?
  • Automated Identity Lifecycle Management: Simplifies creating, modifying, and removing identities.
  • Provisioning and Entitlement Management: Manages permissions and entitlements efficiently.
  • Role-Based Access: Facilitates access control through defined user roles.
  • Policy and Identity Xpress: Enables codeless customization.
  • Regulatory Compliance Support: Assists in meeting compliance standards.
What benefits and ROI can be expected?
  • Increased Operational Efficiency: Reduces manual workload with automation.
  • Enhanced Security: Protects access and identity data effectively.
  • Improved Integration Capabilities: Connects with existing applications seamlessly.
  • Customizability: Adapts to specific needs without extensive coding.
  • Strong Compliance Assurance: Supports adherence to industry regulations.

Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.

Symantec Identity Governance and Administration was previously known as CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance.

Symantec Identity Governance and Administration customers

Acciona, Core Blox, DBS

Related questions

  • 50
What Is The Biggest Difference Between SailPoint and CA IDM?
  • 43
SailPoint IdentityIQ vs. CA Identity Governance
  • 19
When evaluating Identity Governance Administration (IGA), what aspect do you think is the most important to look for?
  • 31
Why is Identity Governance Administration (IGA) important for companies?

Product Categories

Product Categories
Identity Governance Administration (IGA)
User Provisioning Software
Identity Management (IM)

Popular Comparisons

Popular Comparisons
Microsoft Entra ID vs Symantec Identity Governance and Administration Logo
Microsoft Entra ID vs Symantec Identity Governance and Administration
SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration Logo
SailPoint Identity Security Cloud vs Symantec Identity Governance and Administration
Omada Identity vs Symantec Identity Governance and Administration Logo
Omada Identity vs Symantec Identity Governance and Administration
Saviynt Identity Cloud vs Symantec Identity Governance and Administration Logo
Saviynt Identity Cloud vs Symantec Identity Governance and Administration
Fortinet FortiAuthenticator vs Symantec Identity Governance and Administration Logo
Fortinet FortiAuthenticator vs Symantec Identity Governance and Administration
One Identity Manager vs Symantec Identity Governance and Administration Logo
One Identity Manager vs Symantec Identity Governance and Administration
JumpCloud vs Symantec Identity Governance and Administration Logo
JumpCloud vs Symantec Identity Governance and Administration
OneLogin vs Symantec Identity Governance and Administration Logo
OneLogin vs Symantec Identity Governance and Administration
ForgeRock vs Symantec Identity Governance and Administration Logo
ForgeRock vs Symantec Identity Governance and Administration
One Identity Active Roles vs Symantec Identity Governance and Administration Logo
One Identity Active Roles vs Symantec Identity Governance and Administration
Axiad Conductor vs Symantec Identity Governance and Administration Logo
Axiad Conductor vs Symantec Identity Governance and Administration
Oracle Identity Governance vs Symantec Identity Governance and Administration Logo
Oracle Identity Governance vs Symantec Identity Governance and Administration
IBM Security Verify Access vs Symantec Identity Governance and Administration Logo
IBM Security Verify Access vs Symantec Identity Governance and Administration
Microsoft Identity Manager vs Symantec Identity Governance and Administration Logo
Microsoft Identity Manager vs Symantec Identity Governance and Administration
SAP Identity Management vs Symantec Identity Governance and Administration Logo
SAP Identity Management vs Symantec Identity Governance and Administration
See all alternatives
 
Symantec Identity Governance and Administration Reviews Summary
Author infoRatingReview Summary
Managing Director at a consultancy with 1-10 employees3.5I find Symantec Identity Governance and Administration easier to use than other identity management products, offering free connectors for applications like SAP. However, its technical support and community engagement need improvement, and it should accelerate cloud adoption.
Managing Director at I'curity Solutions3.5I am a consultant working with identity and network management solutions, including Symantec. The automated provisioning and access reviews are valuable features. Symantec should offer a SaaS solution for easier deployment. We switched from Oracle due to its features.
Information Security Specialist at CAS Trading House3.0While Symantec IGA is easy to deploy with a simple GUI, its lengthy manual configurations, lack of integration, and declining support are major drawbacks. I'm actively seeking alternative solutions that offer better automation and features.
ALiBS Solutions at ALiBS Solutions4.5I find this solution effective for managing user permissions, offering good stability, scalability, and user-friendliness. While setup and support are good, performance can be slow when generating reports, which is its main drawback. I rate it highly.
Delivery consultant at a computer software company with 10,001+ employees3.5I use Symantec IGA for lifecycle management. Provisioning is good and it's scalable. However, I find its interfaces antiquated, setup complex, and support inefficient. It's stable with bugs, and though not the best, it gets the job done.
Solutions Architect at MAINT4.0I've used Symantec Identity Governance and Administration for managing users, including creation, updates, deletions, password changes, and rule assignments. However, developing connectors for endpoints is complicated and requires a more streamlined process.
Manager at a computer software company with 501-1,000 employees2.5I tested Symantec Identity Governance and Administration in a controlled setting and found its capabilities to be limited and mid-range, with a fair price. It lacks cloud options, extensive features, and comprehensive connectivity, reporting, and workflow approval.
General Manager at Global SEIS4.0I find Symantec Identity Governance and Administration to be the most complete solution with all features. While it's scalable and I've used it for 10 years, support and pricing could improve. I rate it an eight out of ten.