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JumpCloud vs Symantec Identity Governance and Administration comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Linx Security
Sponsored
Ranking in Identity Management (IM)
19th
Average Rating
10.0
Reviews Sentiment
6.5
Number of Reviews
4
Ranking in other categories
User Provisioning Software (9th), Access Management (18th), Non-Human Identity Management (NHIM) (10th), Identity Security and Posture Management (ISPM) (6th), Identity Governance Administration (IGA) (7th)
JumpCloud
Ranking in Identity Management (IM)
14th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
25
Ranking in other categories
Single Sign-On (SSO) (11th), Enterprise Password Managers (12th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (11th), ZTNA as a Service (11th), Active Directory Bridge (3rd), Cyber Asset Attack Surface Management (CAASM) (4th)
Symantec Identity Governanc...
Ranking in Identity Management (IM)
17th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (8th), Identity Governance Administration (IGA) (8th)
 

Mindshare comparison

As of August 2026, in the Identity Management (IM) category, the mindshare of Linx Security is 0.4%, up from 0.2% compared to the previous year. The mindshare of JumpCloud is 1.6%, up from 1.0% compared to the previous year. The mindshare of Symantec Identity Governance and Administration is 2.3%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Mindshare Distribution
ProductMindshare (%)
JumpCloud1.6%
Symantec Identity Governance and Administration2.3%
Linx Security0.4%
Other95.7%
Identity Management (IM)
 

Featured Reviews

reviewer2865900 - PeerSpot reviewer
Senior VP, CISO at a real estate/law firm with 201-500 employees
Identity governance has unified access control and now cuts audit workload across the company
The layer that I hear from my employees the most is pretty recent, I would say, maybe nine or ten months ago. That is the AI assistant, which I mean I am in this industry a long time and I am used to the fact you always need to go and learn query languages and work with professional services to understand pretty basic questions. Today, you can use the platform to run simple text questions. My employees talk about that as a cloud within Linx Security. The ease of use of asking questions and also asking the platform to take action is something that was very new to us. One of the things we were doing with that is automating our user access reviews through a very simple dashboard instead of working on our spreadsheets. That was a big benefit for us in the past year. It helped me reduce man-hours when it comes to analyzing the access. Once we were starting also to implement the user access reviews, that of course, reduced the man-hours. That is the main area at the beginning. I also got much better visibility on the overall posture of my identities, and I am being asked by auditors or cyber insurance reports to provide where we are on users. That gave me a very good place to be with my board and auditors. I would say reducing the work on my team was significant. There was also a point in time in which we were able to reduce the number of licenses that we are using on some applications, which was also a cost reduction. Nowadays, I mentioned the agents part, we are being asked about our controls around that area. Having a tool that can give some value in these areas gives me a lot of confidence and also our leadership that we are deploying agents in a responsible way. What gave them the perfect score, and I have been using other platforms in the past, is the fact that I can use one platform to cover humans, non-humans, and now agents. On the cost side, I feel I am making a good financial decision. On top of that, I would say that they are very quick to provide new features, to respond to our tickets. It seems that at least in the past two to three years, they were providing cutting-edge solutions.
Arun Jose - PeerSpot reviewer
System Administrator at Mensa Brands
Unified directory and device management has streamlined remote workforce security and onboarding
JumpCloud can be improved in several areas. Some users feel the initial configuration can be complex, especially for larger organizations, and better guided onboarding could be helpful. Additionally, while its reporting and integrations are strong, more granular and customizable metrics and real-time alerts would be beneficial for advanced use cases. From my team's perspective, there is often a desire for even more intuitive administrative controls, particularly when managing complex policy sets. Enhanced integrations with specific industry-specific applications could provide even greater efficiency. It is about refining the user experience and expanding compatibility. Another area for potential enhancement could be customer support and resources. While generally good, faster response times and more comprehensive or specialized documentation could further improve the user experience, especially during complex deployments.
reviewer2183661 - PeerSpot reviewer
Managing Director at a consultancy with 1-10 employees
Has an easy initial setup process, but its technical support services need improvement
The product's technical support could be better. The integration project requires a lot of technical details, so we need to find it quickly and easily. There was a large community of knowledge in the past. We kept it together and got the results. The community that works around the particular technical issue is shrinking. It used to be a specialized community that would help with the process. These particular areas need improvement. Broadcom is still using a hybrid cloud model, with some workloads on-premises and some in the cloud. They must start with the cloud adoption and move as many workloads to the cloud as possible. The on-premises environment is becoming stable. They need to rebuild that cost and the software. The product's pre-sales, technical support, and installation could also improve.
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Top Industries

By visitors reading reviews
Outsourcing Company
22%
Construction Company
13%
Computer Software Company
10%
Manufacturing Company
6%
Comms Service Provider
19%
Construction Company
10%
Computer Software Company
8%
Financial Services Firm
7%
Construction Company
16%
Outsourcing Company
13%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise4
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise9
Large Enterprise45
 

Questions from the Community

What is your experience regarding pricing and costs for Linx Security?
My experience with Linx Security in terms of pricing, setup cost, and licensing has been very good. They are very hon...
What needs improvement with Linx Security?
Linx Security can be improved by continuing to provide observability and more useful dashboards, which are in develop...
What is your primary use case for Linx Security?
My main use case for Linx Security is that it covers every IGA prospect from user access review, access request, user...
What is your experience regarding pricing and costs for JumpCloud?
My experience with pricing, setup cost, and licensing for JumpCloud has been positive; we got a good deal for the set...
What needs improvement with JumpCloud?
The sync speed between the JumpCloud instance and the agent could be improved. The remote support feature is doing ad...
What is your primary use case for JumpCloud?
JumpCloud's remote support feature and SSO capabilities are excellent, particularly the one-click access to everythin...
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensi...
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces...
What is your primary use case for Symantec Identity Governance and Administration?
I am a consultant and we consult for identity and network management. We work with Symantec, which is owned by Broadc...
 

Also Known As

No data available
Resmo
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
 

Overview

 

Sample Customers

Information Not Available
Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
Acciona, Core Blox, DBS
Find out what your peers are saying about JumpCloud vs. Symantec Identity Governance and Administration and other solutions. Updated: August 2026.
909,647 professionals have used our research since 2012.