Symantec Identity Governance and Administration and JumpCloud compete in identity management. While Symantec is praised for its comprehensive features, JumpCloud stands out for its cloud functionality and ease of integration.
Features: Symantec focuses on identity lifecycle management with strong policy creation, accountability, and user security features. It supports diverse IT environments with automated provisioning and detailed connectors. JumpCloud is known for its multi-platform integration and device management, featuring centralized authentication tools and policy management. Symantec excels in structured identity management, whereas JumpCloud offers flexibility for cloud and hybrid models, streamlining device and user management.
Room for Improvement: Symantec's complexity and cost raise usability concerns. Enhancements in UI, security, and configuration processes are recommended. JumpCloud faces criticism over device compatibility and incomplete MDM solutions; improving integration options and expanding device management would benefit users. Symantec could improve ease of use and cloud integration, while JumpCloud should enhance asset management and synchronization.
Ease of Deployment and Customer Service: Symantec's on-premises deployment requires skilled teams, complicating setups. Nonetheless, its customer service varies from responsive to delay concerns. JumpCloud offers a seamless cloud-first deployment, allowing smoother integration and scalability, with generally positive customer service noted for prompt responses. Symantec should refine deployment and service integration, while JumpCloud might expand technical support to match its service range.
Pricing and ROI: Symantec's pricing is mid-range with possible negotiation, while ROI relates to automation and labor savings despite high upfront costs. JumpCloud features transparent pricing with tiered packages prioritizing cost-effectiveness, offering value through its comprehensive cloud services, despite occasional higher costs. Symantec's ROI aligns with traditional identity management savings, whereas JumpCloud emphasizes IT efficiency and reduced operational expenses.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
I have not needed to contact JumpCloud's technical support since the setup and usage are quite straightforward and well-documented.
With AWS SSO, it is ten out of ten.
I rate the stability of JumpCloud ten out of ten.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
This would be helpful, especially for AWS users, by providing broader support for different cloud platforms and private cloud environments.
They are lower than some of their competitors.
AWS charges per user, which can be costly if I have more than ten users.
Technically, the product does everything one would expect from an identity and access management platform.
The most impactful feature of JumpCloud is that it allows me to use one credential for all platforms or accounts, reducing the need to remember multiple credentials.
Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.
Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.
What are the critical features of Omada Identity?
What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?
Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.
Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.
In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.
JumpCloud enables organizations to manage devices, users, and applications across platforms like Windows, Mac, Linux, iOS, and Android. It offers centralized authentication, identity and access management, single sign-on, directory services, security policy enforcement, and cloud service integration.
Organizations leverage JumpCloud for its robust device management, policy management, and seamless integration with applications such as Microsoft 365 and Google Workspace. Its flexibility, stability, scalability, and ease of use make it a strong choice for managing business directories, executing scripts on-demand, synchronizing system access, and implementing mobile device management. Key features include remote access, Windows Out of Box Experience, strong authentication and authorization controls, centralized user and device management, efficient onboarding and offboarding processes, and extensive security and reporting features.
What are the most important features?In specific industries, JumpCloud is utilized to manage a wide array of tasks such as automating administrative functions in healthcare, ensuring secure access to sensitive data in finance, and supporting remote work needs in technology sectors. Its ability to integrate with diverse platforms and provide centralized control makes it suitable for managing complex IT environments.
The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.
While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.
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