It's a global leader. It has a translation project which is very interesting and important for our users because the minority of them are not able to read and speak in English. It is very easy to use for our clients.
Easy to use for our clients and was easy to roll out
What is most valuable?
What needs improvement?
We have had some problems with stability. A week ago, we had outages but it has stabilized.
Besides the stability, I don't have any issues. The reporting on the interface isn't easily readable. It's not so easy to see who joined the meeting.
What do I think about the stability of the solution?
We have had some problems with stability. The issues with stability could be a result of the huge demand on this type of service. Microsoft has had a huge spike in usage and I would guess the same for other providers like StarLeaf. Since we had issues with stability, it has improved very much.
What do I think about the scalability of the solution?
It is scalable. We set up around 300 accounts. We also provisioned around 320 users. We have a cap for 400 users.
We started with the rollout for our users yesterday. In the past 14 days, we have been onboarding it and implementing the usage. It is the second-day users are using it and we already have hundreds of calls per day that are conducted through StarLeaf. It seems that it's fairly heavily used by our users.
How are customer service and technical support?
We haven't needed to contact technical support.
We only contacted a business person for licensing and to get started.
How was the initial setup?
Even with using an API, the setup was very easy. I used the documentation that is available on the web. I did not feel any need to contact a tech person. I used the documentation and it worked like a charm.
Provisioning of the users, setting up other administrators, and setting up the API was solely our responsibility.
What other advice do I have?
I would rate it a nine out of ten.
It was really easy to roll it out to our users to implement it to an API. It was very seamless.
I don't see any lack of features we need. For the purpose of connecting the client and agent, it works very well. I would like the ability to download or retrieve the call history through APIs.
There is no way to download the recordings from the meetings because you can record the meeting. The only way to get the recording from the platform is to log in to my strategic portal and download it manually. There is no way to retrieve the link for downloading the recording through API. I would like to see that in the next release.
Which deployment model are you using for this solution?
Public Cloud
