Sophos XG is a versatile network security solution that offers network protection, firewall management, VPN access, web filtering, and intrusion prevention, providing comprehensive security for businesses from small offices to large enterprises.
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Fortinet FortiGate | 4.2 | 21.4% | 90% | 350 interviewsAdd to research |
| Netgate pfSense | 4.3 | 12.7% | 93% | 217 interviewsAdd to research |
Sophos XG stands out for its Synchronized Security, easy setup, and robust templates. It manages VPN access, protects against threats, and handles load balancing and traffic monitoring. The cloud-based management, centralized dashboard, and detailed logging make it user-friendly and reliable. Integration of features like email protection, SD-WAN, and unified threat management ensures a broad spectrum of security needs are covered. However, it could benefit from improvements in network security, user portals, technical support, and more scalable SD-WAN features.
What are the key features of Sophos XG?Sophos XG is implemented across industries such as healthcare, education, and finance to secure sensitive data and ensure regulatory compliance. It aids in endpoint protection, application control, load balancing, and traffic monitoring essential for these industries. Enhancing network security, simplifying VPN setup, and integrating adaptive security features remain focal points for businesses.
It has been a while since I have worked with the product in our company, and so I can't remember its most effective features.
The support service offered by Sophos is an area of concern where certain improvements are required. My company did not get enough support when, in our enterprise, we faced some issues with the product and needed support. For support, one has to go with the online community, and even then, it cannot be guaranteed that one will get the right support.
The support team's response time should be minimized. The support should be more available. I think that one has to wait for four or five days to get support. Business cannot stop just because of issues with support. The tool's renewal service was really good and straightforward.
Some of the working features of the product, like sandboxing functionalities, are complex for me to handle, especially since one has to buy them separately. You have to buy sandboxing features separately, but I believe that it needs to be given to a user along with the product. In my company, we couldn't find the detection features of the product. Though I did a remote code execution, and it stopped abruptly, it never showed where it actually stopped. In the area of reporting, there needs to be a lot of improvement in the tool.
Partner engagement is an area in which I feel there should be some improvements. Getting support or being able to deal with certain stuff when it comes to Sophos because of the OEM should be made possible. When an OEM is with you, you'll feel more comfortable doing business. My company started doing Fortinet a few days ago, but before that, we had Sophos. My company is moving away from Sophos because it is no longer needed. When it comes to the price or during some disconnection, my company doesn't get any support from Sophos.
I have been using Sophos XG since 2021.
I rate the technical support a six out of ten.
Neutral
Our company uses Microsoft Defender, Kaspersky, and Trend Micro.
As my company has partnerships with Microsoft and Sophos, the best part we get is in the areas of support services and distributors as we are involved in the reselling business. My company also has to operate with some local resellers, so we get support from them at a good price from them, and even during deployment, we get some support from them. I worked with Microsoft in 2019 and stopped working with it in 2020 during COVID-19. I got familiar with many tools during COVID-19, so I can get the business prices of the solutions. If I keep Microsoft Defender aside, then my company does business with Trend Micro as well. Trend Micro provides whatever help my company needs, and the tool's team greatly engages with us and supports us. With Sophos, my company doesn't get any support. I think Sophos does not do direct business anymore. Sophos doesn't have any OEM office. If there is no OEM office for a product, the company can face a lot of trouble.
I did business with Sophos in 2021. I think that last year, we got a Sophos Firewall deployed in our organization. The product's initial setup phase was straightforward.
The solution can be deployed in two days.
Nowadays, my company recommends Palo Alto and Fortinet. With Fortinet, my company is comfortable because it looks after our needs, and it is really helpful.
The user interface of the product is good, especially since its customers are satisfied.
Sophos XG supports our customers' remote workflows well. As a customer-centric tool, they use it as part of their company.
The product can be recommended to SMBs. My company's people requested Sophos products for 450 people or endpoints, but we didn't get any response from Sophos. My company emailed an agent from Sophos, but we didn't get any response for 44 servers and 400 endpoints we wanted. I work at a hospital, so we didn't get any price quotation associated with the product.
The features of the product are good. It is not like Sophos told me something and its products were working in a different manner.
I rate the solution a ten out of ten.
