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Buyer's Guide
Unified Threat Management (UTM)
September 2022
Get our free report covering Netgate, Fortinet, Untangle, and other competitors of Sophos UTM. Updated: September 2022.
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Read reviews of Sophos UTM alternatives and competitors

Mohamed Y Ahmed - PeerSpot reviewer
Technical & Pre-Sales Manager at GateLock
Real User
Top 5Leaderboard
Easy and quick to set up with a helpful wizard, offers good protection, quick technical support
Pros and Cons
  • "This product offers great protection using the default settings."
  • "This is a great product and offers great protection but they don't hear the customers' needs. They don't make improvements as per the customers' requests."

What is our primary use case?

We are a solution provider and WatchGuard is one of the product lines that we implement for our customers. I am the person in the company that is responsible for WatchGuard products.

We do not use this product in my organization. I'm enabling partners and providing training for them on how to use this technology and how to sell it.

I assist customers with implementing PoC installations in different environments.

My client that recently implemented WatchGuard Firebox is running an ERP that is used by clients that are in different countries from around the world. They are using Firebox to protect the ERP from outside threats. Essentially, they need to protect the perimeter because users come to the server from different environments.

This solution protects the cloud-based server from incoming and outgoing traffic. In this regard, it acts as a web application filter for the server.

What is most valuable?

This product offers great protection using the default settings.

What needs improvement?

The vendor needs to address customer concerns and develop more according to requests, instead of prioritizing based on the existing roadmap. This is a great product and offers great protection but they don't hear the customers' needs. They don't make improvements as per the customers' requests. This is especially true in cases where the feature is common among competitors.

In the future, I would like to see better integration with Active Directory. It should depend on the user's login. This is a feature in big demand and most competitors do not deal with it the right way. Making this change would make sense with customers.

For how long have I used the solution?

I began using WatchGuard Firebox approximately two years ago.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

Scaling this solution requires a migration plan. For an on-premises deployment, there can be challenges related to extending the hardware appliances. A single box is not scalable itself. Rather, you need to migrate to a bigger appliance. But, there is an amazing feature for this called offline configuration.

The offline configuration capability lets you migrate settings from one box to another in minutes. After five minutes, everything will be migrated to the other Firebox and it will scale smoothly without any interruptions.

How are customer service and support?

Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply to you within four hours. You can also request that they open a remote session with you.

When it comes to feature requests, however, the vendor takes too long to reply.

Which solution did I use previously and why did I switch?

Quite some time ago, I had experience with Sophos products as a distributor in Egypt.

I also have experience with products by Fortinet. I have been evaluating Fortinet because they are one of our competitors.

How was the initial setup?

The initial setup is very easy and straightforward. They have a great wizard and it has a great default protection setting. Anyone that is setting it up for the first time, or has not even used a network security product, doesn't need an expert to configure it. The default protection for threats is great.

This is always deployed in a virtual environment, either on-premises or on the cloud. The deployment can be completed in six to ten minutes.

What about the implementation team?

I deploy this product for my customers.

The staff required for deployment and maintenance depends on the project capacity. For a small or medium-sized project, one person is enough. For the smoothest deployment, this should be an engineer or an experienced technician that is aware of network security.

What other advice do I have?

My advice for anybody who is implementing WatchGuard Firebox is to follow the guidelines and best practices that are available on the WatchGuard help center.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Network Engineer & Cyber Security Analyst at a tech services company with 201-500 employees
MSP
User friendly with pretty good GUI and easy troubleshooting capabilities
Pros and Cons
  • "Troubleshooting with the solution is quite easy. If you compare the process to, for example, Fortigate, Juniper is much easier."
  • "While the GUI is pretty good on the Juniper side, there can still be tweaks made to it that will make it even better."

What is most valuable?

The GUI of the solution is quite good. It's also very different from other solutions. On others, if you need to configure anything, you can do it all from the default gateway. Cisco, for example, has a bit of a more difficult process. Juniper's GUI is easier and it makes configuration easier.

Troubleshooting with the solution is quite easy. If you compare the process to, for example, Fortigate, Juniper is much easier.

The speed of the solution is very good.

The initial setup is very easy.

What needs improvement?

While the GUI is pretty good on the Juniper side, there can still be tweaks made to it that will make it even better.

For how long have I used the solution?

I've been using the solution for two years or so.

What do I think about the stability of the solution?

The stability has been good so far. We haven't had issues with bugs or glitches. It's not a solution that crashes a lot of freezes up. We find it very reliable.

What do I think about the scalability of the solution?

The scalability potential depends on the customer. Some customers are working only on the edge with smaller systems and the other environment is connected to Cisco switches. Some clients mix up switches and use HP or Cisco. Some like ASA, however, that's more expensive. Many go with SRX as an affordable option. 

How are customer service and technical support?

I have reached out to Juniper tech support a couple of times. I recall the experience being good. I got the answers I needed. I've used technical support from Sophos and Cisco in the past, and in comparison, I find Juniper to be quite good. I'd say we are satisfied with the level of support provided. 

Which solution did I use previously and why did I switch?

I've used Cisco and Fortigate solutions, among others, in the past as well. I find Juniper easier to use from a GUI aspect. Cisco is better from a CLI perspective.

How was the initial setup?

We did not find the initial setup to be complex. The implementation was straightforward and simple. It didn't really give us any trouble.

What's my experience with pricing, setup cost, and licensing?

The pricing of the product is pretty good. It's less than Cisco, which can be expensive for some organizations.

What other advice do I have?

Our client is a medium, small branch company. When they purchased this firewall, they understood that they could use it for a couple of years.

I have a client that works with Juniper 4200 and 4300 and they find the solution to be very user-friendly.

Overall, I would recommend the solution as it is easy to use and has a pretty good GUI. Customers really seem to like it.

In general, on a scale from one to ten, I would rate it at an eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Unified Threat Management (UTM)
September 2022
Get our free report covering Netgate, Fortinet, Untangle, and other competitors of Sophos UTM. Updated: September 2022.
632,779 professionals have used our research since 2012.