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Pros & Cons summary

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Prominent pros & cons

PROS

Sophos UTM provides excellent security features and effectively protects networks while enabling flexible VPN access for remote users.
The initial setup of Sophos UTM is straightforward and supported by ample online resources, making implementation quick and efficient.
Sophos UTM offers a comprehensive management suite that simplifies firewall administration, with capabilities for managing firewalls from the cloud and deploying universal configurations.
The cost-effectiveness of Sophos UTM is highly appreciated, providing competitive pricing compared to other vendors without compromising on features.
Sophos UTM delivers robust security with features like application filtering, endpoint protection, zero-day threat protection, and effective integration for comprehensive threat management.

CONS

Sophos UTM deployment process could be simplified as it takes approximately two days and requires configuration through the command line interface.
Sophos UTM lacks certain features available in competitors, such as improved load balancing capabilities and more advanced threat-detection technologies.
There are issues with routing tables in Sophos UTM, which require using the UI rather than a web browser for viewing, and Fortinet provides a better solution for this.
Support for IKEv2, SD-WAN improvement, and enhanced application control are desired enhancements for Sophos UTM, along with addressing the antivirus functionality for individual computers.
Sophos UTM's customer support is considered lacking, with slow response times and inferior support compared to competitors, particularly in certain regions.
 

Sophos UTM Pros review quotes

it_user291504 - PeerSpot reviewer
Network Engineer II at a legal firm with 1,001-5,000 employees
Aug 27, 2017
If a computer does get infected the Sophos appliance lets us know via it's Advanced Threat Protection so we can get a much faster response time.
it_user701427 - PeerSpot reviewer
Snr Dev Ops Engineer at a tech services company
Jan 1, 2018
It allows our developers to be able to securely log into servers to deploy and manage software.
it_user693984 - PeerSpot reviewer
Consultant at a manufacturing company with 1,001-5,000 employees
Dec 4, 2017
The UTM features are reasonably strong and the patterns are updated on a regular basis
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
it_user801675 - PeerSpot reviewer
Network Administrator at a government with 11-50 employees
Jan 15, 2018
It is not an easy task to protect your web servers from the big bad internet. The Web Server Protection in this solution does it elegantly and, if configured correctly, even hides the server's base system from prying eyes.
ML
IT SM & Security Consultant at a tech services company with 1,001-5,000 employees
Jan 11, 2019
Advanced protection (Sophos Sandstorm) - Protects against crypto viruses in real-time.
it_user805347 - PeerSpot reviewer
Project Engineer
Jan 21, 2018
It does not take much effort or thinking to understand how it works.​
ML
It Forum Gruppen A/S
Jan 21, 2018
They are all good, but most-used are Network Protection and Web Filtering.
CTO0a65 - PeerSpot reviewer
CTO at a tech services company with 11-50 employees
Feb 11, 2018
​The initial configuration is straightforward thanks to the web GUI. In 30 minutes, you can have a running firewall with UTM protection enabled.​
it_user588840 - PeerSpot reviewer
CEO with 501-1,000 employees
Apr 22, 2018
It now controls all the security aspects of our web servers with Sophos UTM WAF.​
MG
Asst General Manager(C&IT) at NMDC Ltd
Jan 11, 2019
It improved bandwidth utilization and provided link load balancing features for internet and intranet lease lines.
 

Sophos UTM Cons review quotes

it_user291504 - PeerSpot reviewer
Network Engineer II at a legal firm with 1,001-5,000 employees
Aug 27, 2017
As it stands right now, when we have an internet failure on WAN1, it takes several minutes before our WAN2 connection picks up the traffic
it_user701427 - PeerSpot reviewer
Snr Dev Ops Engineer at a tech services company
Jan 1, 2018
There is absolutely no support when using AWS. If you buy the on-premise Sophos solution, you get support.
it_user693984 - PeerSpot reviewer
Consultant at a manufacturing company with 1,001-5,000 employees
Dec 4, 2017
The lack of import/export functions for network and service options drives me mad.
Learn what your peers think about Sophos UTM. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,259 professionals have used our research since 2012.
it_user801675 - PeerSpot reviewer
Network Administrator at a government with 11-50 employees
Jan 15, 2018
The UI can be cumbersome and, sometimes, features are not where you think they should be.
ML
IT SM & Security Consultant at a tech services company with 1,001-5,000 employees
Jan 11, 2019
There is still room for improvement in wireless protection. I don't mean their WiFi device is bad, but there are still things to improve on, such as WiFi roaming.
it_user805347 - PeerSpot reviewer
Project Engineer
Jan 21, 2018
​This product could use some improvement with web filtering. It takes a lot of time and effort to set up and maintain.​
ML
It Forum Gruppen A/S
Jan 21, 2018
VPN needs IKEv2, but it’s in the roadmap. Also, all new, cool features will only come to the new Sophos XG Firewall.
CTO0a65 - PeerSpot reviewer
CTO at a tech services company with 11-50 employees
Feb 11, 2018
Needs to improve the certificate management (ex. Let's Encrypt support).
it_user588840 - PeerSpot reviewer
CEO with 501-1,000 employees
Apr 22, 2018
​Reporting: We have had to work manually in many of our reports.
MG
Asst General Manager(C&IT) at NMDC Ltd
Jan 11, 2019
Initially, there were issues with the wireless network as wireless access points were disappearing from the dashboard after some time.