Service and Support
SonicWall NSv receives positive feedback for its technical support, described as responsive and accessible via phone or email. Support ensures smooth operations with minimal issues, rated highly between 9 to 10. However, customer support could improve, as the current wait line is sometimes intrusive given the company's extensive operations. Users appreciate consistent assistance from solution specialists.
Deployment
Initial setup of SonicWall NSv is generally straightforward, allowing efficient deployments. Most setups were completed quickly, often within a week or over a weekend. Familiarity with the GUI aids in ease of deployment, typically taking 20 to 45 minutes depending on the platform. While not as simple as SSL VPN appliances, it was still manageable. Setup in Azure usually required a day for configuration. Multiple users handled branch installations without issues.
Scalability
SonicWall NSv demonstrates good scalability across various deployments. Many organizations deploy it at multiple branches, accommodating numerous users without reaching capacity limits. The shift to cloud enhanced its scalability, overcoming previous hardware constraints. Users report ease in upgrading and managing multiple units via the Network Security Manager. While future growth in public-facing applications may pose challenges, SonicWall NSv continues to meet current demands effectively, suggesting strong scalability performance for various user scenarios.
Stability
SonicWall NSv exhibits excellent stability, with some minor hiccups noted. Many users report the stability as good, with over 100 users experiencing secure operations with no downtime in fresh environments. Some challenges exist with application coexistence, especially in Microsoft contexts, where management becomes complex. Closed-box UTM devices often require outside support. Stability ratings are often between eight and nine, and confidence in SonicWall NSv's reliability is widespread among users.
