Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us.
Slack Business - Enterprise elevates productivity and organization by integrating apps for real-time insights and allowing channel-based communication. Customization with plugins enhances versatility, but improvements in mobile notifications and document management are needed. Lacking real-time editing and integrated meetings, it relies on third-party tools like Zoom. Better calendar and CRM integration would enhance user experience. Despite these challenges, it positively impacts communication, reducing email volume and improving response times.